MG352 Finals

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  1. Per Rue & Byars, what is management
    Management is the ability to organize and allocate the resources of land, labor, and capital to achieve the company’s objectives and mission. It can also be defined as getting things done through people
  2. List and describe the five major tasks of management
    (1) Planning: Deciding what objectives to pursue and what to do to achieve those objectives; (2) Organizing: Grouping activities, assigning activities, and providing the authority necessary to carry out the activities. (3) Staffing: Determining human resource needs and recruiting, selecting, training, and developing human resources. (4) Leading: Directing and channeling human behavior toward the accomplishment of objectives. (5) Controlling: Measuring performance against objectives, determining the causes of deviations, and taking corrective action where necessary
  3. Describe the five actions necessary to implement social responsibility
    • a.  Examine values, short-run profits to ensure that these concepts are in tune with the values held by society.
    • b.  Reevaluate their long-range planning and decision making processes to ensure that they fully understand the potential social consequences.           
    • c.  Seek to aid both governmental agencies and voluntary agencies in their social efforts.
    • d.  Look at ways to help solve social problems through their own businesses.
    • e.  Participate in philanthropy.
  4. What is planning
    Planning is the process of deciding what objectives to pursue during a future time period and what to do to achieve those objects
  5. Define the concept of synergy and how it relates to management of organizations
    Organization improves the efficiency and quality of work through synergism.  Synergism occurs when individuals or groups work together to produce a whole greater than the sum of the parts.  For example, synergism results when three people working together produce more than three people working separately.  Synergism can result from division of labor or from increased coordination, both of which are products of good organization
  6. Distinguish between a mechanistic and organic organizations
    Mechanistic systems are characterized by a rigid delineation of functional duties, precise job descriptions, fixed authority and responsibility, and a well-developed organizational hierarchy through which information filters up and instructions flow down. Organic systems are characterized by less formal job descriptions, greater emphasis on adaptability, more participation, and less fixed authority
  7. Discuss methods for employee training
    (1)  On-the-job (OJT), vestibule, apprenticeship, classroom, and computer assisted or based
  8. Describe Frederick Herzberg's motivation maintenance (aka two-factor or motivation hygiene) approach to motivating employees
    This approach contends that motivation comes from the individual, not from the manager.  At best, proper attention to the maintenance factors keeps an individual from being highly dissatisfied but does not make the individual motivated.  Both hygiene (supervision, personal life, money) and  motivator (achievement, recognition, and challenging work) factors must be present in order for true motivation to occur
  9. Describe the three primary programs that have been developed to solve motivational problems related to the motivational-maintenance theory
    • 1. Job enlargement - Which merely involves giving an employee more of a similar type of operation to perform
    • 2.  Job rotation - which is the practice of periodically rotating job assignments
    • 3.  Job enrichment - involves the upgrading of the job by adding motivator factors; such, as, achievement, recognition, and advancement
  10. According to the textbook, describe the difference between leadership and management.
    • Effective leadership in organizations creates a vision of the future that considers the legitimate long-term interests of the parties involved in the organization, develops a strategy for moving toward that vision, enlists the support of employees to produce the movement, and motivates employees to implement the strategy.
    • Management is a process of planning, organizing, staffing, leading, and controlling through the use of formal authority
  11. Define operations management
    Operations management is the application of the basic concepts and principles of management to those segments of the organization that produce goods and services
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MG352 Finals
S0141 Finals questions
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