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emiliecourtney
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User experience
- how your product works in the real
- world, or how a person feels about using your product which then is
- incorporated into your design thinking of a product
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Design Thinking
- the essential ability to combine
- empathy, creativity and rationality to meet user needs and drive business
- success
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What is design?
- How design can 1) change business
- 2) design more than pretty pictures 3) talks benefits not features 4) don’t
- make users think 5) how do you become a business designer
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What makes a great Design?
- its more than pretty pictures: puts
- focus on surface, skeleton, structure, scope and strategy
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elements of a user experience
- surface-brings everything together
- visually, what will the finished product look like?
- Skeleton-makes structure concrete,
- what components will make people see site?
Structure-gives shape to scope
- Scope- transforms strategy into
- requirement
Strategy-where it all begins
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what is brand?
its how your customers feel about you
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what is a customer empathy map?
??????
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what is Strategy Triangle
-
- -The Is Strategy Triangle illustrates that
- business strategy being the very top center tip, drives all other strategies
- where then the organizational and information strategy are then dependent upon
- the business strategy.
- -IS Strategy is affected by the other strategies
- a firm uses and always has consequences.
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Organizational strategies
- define the way in which a company plans to
- gain/sustain competitive advantage
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five types of organizational strategies
- 1) Overall Low Cost Leadership
- Strategy
- Offer best prices in the industry
- or product/service category (the upper left hand corner of the graph above)
Ex. Walmart
2) Focused Low Cost Strategy
- Offer best prices in the industry
- or product/service category (the bottom left corner of the graph above)
Ex. Southwest Airlines
3) Broad Differentiation Strategy
- Offer better products/services than
- competitors (the top right corner of graph above)
Ex. Saks Fifth Avenue
4) Focused Differentiation Strategy
- Offer better products/services than
- competitors (the bottom right corner of graph above)
Ex. Apple
5) Best-Cost Provider Strategy
- Provide products of reasonably good
- quality at competitive prices
Ex. Target
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Porter’s Five Forces Channel
- Framework used to analyze
- competition within an industry

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Disruptive innovation
- Brings a difference value proposition to the
- markets. Initially under performas established mainstream markets (changes to
- objects’ features and move on after meeting demand)-low end customers, moves
- past customer trajectory
Ex. Blockbuster, Apple and Redbox
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Sustaining Innovation
- - Improves the performance of established
- products for mainstream customers in major markets (gained from customer
- opinions, choices on selection)-high end customers
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Test for disruptive ideas
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Information
Systems Infrastructure
Communication and Collaboration Networks
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What is Moore’s Law?
- 1970s by Dr.
- Gordon Moore (Intel)
- Hypothesized that
- processing performance would double every 18 months
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Software as a Service
- 1.
- Enables businesses to run software with little
- or no hardware
- 2.
- Moves the “brains” of the software to the server
- farms
- 1.
- Dealing with fluctuating computing needs
- 2.
- Available resources allocated based on user
- needs
- a.
- Rented from external provider
- b.
- Paid on as needed basis
- c.
- Storage service provider
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