CMMC 151- Chapter 3

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  1. A system of symbols (words or vocabulary) structured by rules (grammar) and patterns (syntax) common to a community of people
  2. A word, sound, gesture, or visual image that represents a thought, concept, object, or experience
  3. a person's interpretation of a symbol
  4. a communication problem that arises when the same words mean different things to different people
  5. the restrictive, or literal, meaning of a word
    denotative meaning
  6. the personal and subjective meaning of a word
    connotative meaning
  7. meaning that refers to something that cannot be perceived or experienced with one of the senses
    abstract meaning
  8. meaning that refers to something that can be perceived with one of the senses
    concrete meaning
  9. a learned system of knowledge, behavior, attitudes, beliefs, values, rules, and norms that is shared by a group of people and shaped from one generation to the next
  10. a new term introduced into a language
  11. practice of using one form of language and then switching to another form, usually seamlessly
    code switching
  12. a word barrier created through the use of language that reflects unqualified, often untrue generalizations that deny individual differences or variations
  13. language that reveals bias in favor of one sex and against another
    sexist (exclusive) language
  14. language that reveals an assumption that the world is heterosexual, as if homosexuality or bisexuality did not exist
    heterosexist language
  15. language that overtly denigrates persons of nonheterosexual orientations, usually arising out of a fear or being labeled as gay or lesbian
    homophobic language
  16. general terms that stand for all persons or things within a given category
    generic language
  17. language that creates a climate of trust, caring, and acceptance
    supportive communication
  18. language that creates a climate of hostility and mistrust
    defensive communication
  19. the tendency to describe things in extremes, as though no middle ground existed
  20. forms of language that arouse strong emotions in listeners
    trigger words
  21. the ability to understand and feel what another person is feeling
Card Set
CMMC 151- Chapter 3
CMMC 151- Chapter 3
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