Company officer.txt

  1. Charismatic
    Inspires followers loyalty and creates a enthusiastic vision that others work to attain
  2. Transformational
    Depends on continuous learning, innovation, and change within the organization
  3. Autocratic
    The leader tells subordinates what to do and how to do it with little or no input from them
  4. Primacy
    Place the most important information at the beginning of the body of text which psychologically tells the listener that this information carries the greatest weight
  5. Recency
    Place the most important information at the end of the body of text
  6. Complexity
    Move from the simple ideas or concepts to the most complex
  7. Specificity
    Move from general to specific or specific to general
  8. Soft to hard evidence
    Move from opinions or inference to facts and statistics
  9. Laissez faire
    The leader leaves employees to make all decisions and does not supervise them at all.
  10. Two dimensional leadership style
    Job centered and employee centered
  11. Contingency leadership theory
    On the belief that there is no single best leadership style.
  12. Principle centered leadership
    Focuses on value driven leadership and proactively living one's own life versus enduring a reactive life
  13. Level 1 Leader
    Highly capable individual: person who makes productive contributions through talent, knowledge, skills and good work habits
  14. Level 2 Leader
    Contributing team member: person who contributes individual capabilities to the achievement of objectives and works effectively with others in a group setting
  15. Level 3 leader
    Competent manager: person who organizes people and resources towards the effective and efficient pursuit of predetermined objectives.
  16. Level 4 leader
    Effective leader: person who catalyzes commitment to an vigorous pursuit of a clear and compelling vision, stimulating higher performance standards.
  17. Level 5 Leader
    Executive: person who builds enduring greatness through a paradoxical blend of personal humility and professional willpower.
  18. Level---leader has strong personal character and humility and is focused on a vision of a goal.
    Level five leader
  19. -----power is derived because of the organizational structure of the department/organization (also known as organizational authority or position power).
    Legitimate power
  20. ----- power is also derived from one of the following three sources: shared values, acceptance of social structure, and sanction of legitimizing agent
    Legitimate power
  21. Decisions that are routine or reoccurring are usually made based on existing standards, rules, regulations, procedures or policies of the organization.
    Generic decision
  22. Decisions that involve a non-reoccurring, nonroutine, unique, and significant situation.
    Exceptional decisions
  23. Decisions have known results and require specific resources. Generic decisions usually involve certainty
    Certainty decisions
  24. Decisions will have probable consequences, although there is a possibility of unknown outcomes. Exceptional decisions will have ----.
    Risk decisions
  25. Decisions have completely unknown consequences, usually because of lack of information.
    Uncertainty decisions
  26. The -----model allows the leader to select the decision that will satisfy the minimal requirements of the situation. This type of decision model is usually applied to generic decisions.
    Bounded rationality model
  27. ----- treatment (also called differential treatment) simply means treating an application or employee differently than those of another race, gender, religion, etc.
    Disparate treatment
  28. This type of discrimination occurs when an employer uses a test or other screening device that initially is not intended to discriminate but ----- affects members of one of the protected classes more than other applicants or employees.
    Adverse impact
  29. This form consist of any overt, unwanted, or unwelcome sexual behavior or advances towards a worker by someone who has the power to reward or punish the worker.
    Quid Pro quo
  30. Speech communication research indicates that nonverbal communication transmits from 55 to ---percent of the message. Nonverbal elements are 55% of the message, while vocal tones and inflections are ------percent.
    93% 38%
  31. The ------principle consists of dividing large jobs into smaller task that are then assigned to specific individuals.
    Division –of –labor
  32. The ----- is the pathway of responsibility from the top of the organization to the bottom and vice versa.
    Chain of command
  33. A type of breach of the unity of command principle, commonly known as an ----,occurs when a subordinate sidesteps the immediate supervisor and take the problem directly to an officer higher in the chain of command.
    End run
  34. One deviation from the unity of command principle is ----: when personnel are side by their supervisor to perform duties that fall under the authority of another supervisor, the subordinates are allowed to report to the second supervisor on matters relating to that function.
    Functional supervision
  35. -----is the number of subordinates that one individual can effectively supervise. This principle applies equally to supervisor accrual of single company all the offices of several companies. The number varies in situation but usually considered to be between three and seven.
    Span of control
  36. ------is a management principle that states that each subordinate must have only one supervisor.
    Unity of command
  37. ------ decisions are allowed to be made at a lower level.
    Decentralized Authority
  38. ------authority are decisions made by one person at the top of the structure.
    Centralized authority
  39. -----of authority allows for expeditious handling of most matters. However, with ----- of authority the possibility of duplication of effort exist.
  40. In conducting a investigation, company officers collect basic information about the participants, event, or incident. The Investigation should provide the following information:
    • - General information
    • - employee characteristics
    • -environmental information
    • -apparatus/equipment information
  41. ...... aid is a formal, written agreement between jurisdictions that share a common boundary.
    Automatic aid
  42. ....... a is a reciprocal agreement between two or more fire and emergency services organizations.
    Mutual aid
  43. ...... aid is normally addressed through the signed contract under which one agency agrees to provide aid to another in return for an established payment.
    Outside aid
  44. The legislative branch .... laws.
    Creates laws
  45. The executive branch ....and administers, and enforces them.
  46. The judicial branch .... the law.
  47. .... law defines judicial rules or mechanisms used to enforce substantive laws.
    Procedural law
  48. .... laws bases laws in the United States, Canada and many other former British colonies including federal, state provisional, and a local law.
    Common laws
  49. ..... pertains to laws enacted by legislative bodies of government.
    Statutory laws
  50. Created text codes, marriage laws, booty laws, motor vehicle laws, gaming laws, hunting regulations, health safety laws, and governance of the formation of special districts will fire protection, sanitation, recreation, education, etc.
  51. Created ordinances that adopt a particular edition of building and fire codes, establishes speed limits on local streets and roads, requires business licenses, and adopts the fire and emergency services organizations annual budget.
    Local level
  52. ...... Pertains to laws created by government agencies and used to enforce and implement statutory law.
  53. Protects society as a whole from wrongful actions, also known as penal law.
    Criminal law
  54. Defines relationships between individuals or groups and helps to resolve disputes between parties, also known as noncriminal law.
  55. Means by which society protects itself; its penalties are sometimes monetary (fines ),loss of freedom(jail) or both.
    Criminal law
  56. Means by which individuals seek redress, usually in the form of monetary damages, from other individuals, corporations, or the government.
    Civil law
  57. ..... Is the management principle that states that each subordinate must have only one supervisor.
    Unity of command
  58. The ..... is a pathway of responsibility from the top of the organization to the bottom and
    vise versa.
    The chain of command
  59. one deviation from the unity of command principle is .... When personnel are assigned by their supervisor to the perform duties that fall under the authority of another supervisor, the subordinates are allowed to report to the second supervisor on matters relating to that function.
    Functional supervision
  60. ..... is the number of subordinates that one individual can effectively supervise. One supervisor to 3 to 7 subordinates or functions with an optimum of five.
    Span of control
  61. A level .. leader is highly capable individual person who makes productive contributions through talent, knowledge, skills and go to work habits.
    Level 1
  62. A level ... leader contributing team member person who contributes individual capabilities to achievement of objectives and works effectively with others in a group setting.
    Level 2
  63. A level .... leader competent manager person who organizes people and resources toward the effective and efficient pursuit of predetermined objectives
    Level 3
  64. Level ... leader effective leader person who catalyzes commitment to and vigorous pursuits of clear and compelling vision, simulating high-performance standards.
    Level 4
  65. Level leader executive person who builds enduring greatness through the paradoxical blend of personal humility and professional willpower.
    Level 5
  66. ....... is the most closely related act of directing, overseeing, or controlling the activities of other individuals, a basic function of a level one fire officer as a first-line supervisor.
  67. 8 Steps to create command presents:
    • 1. Know what the situation is.
    • 2. Know what resources are available.....
    • 3. Know the strategy tactics required ....
    • 4. Listen to all points of view.
    • 5. Make the decision
    • 6. Take responsibility for the decision
    • 7. Implement the decision
    • 8. Evaluate the decision
  68. In non-emergency operations and during daily work activities, .... is essential for using resources efficiently, ensuring a safe and healthy environment, and preventing interpersonal disputes that can weaken a unit's effectiveness.
  69. This theory bases on strong organizational culture that holds common values and beliefs.
    Symbolic leadership
  70. Generally, Theory ... leaders periodically more concerned with production or the results of labor and believe that they must constantly push their workers to perform because workers are not so motivated.
    Theory X
  71. Theory ... leaders are also theoretically more concerned with people and believe that workers will be motivated to produce because it is human nature, unless they are stifled by management.
    Theory Y leaders
  72. This theory is based on employees perceptions of the units goals and objectives.
    Path goal theory
  73. This theory explains leadership ability should not be judged by personal traits alone but by the results those traits have on the success of the organization
    Results-based leadership theory
  74. This theory focuses on value driven leadership and proactively living one's own life versus enduring a reactive life, always feeling controlled by another's actions.
    Principle- centered leadership
  75. The .... leader is concerned with getting the work accomplished while considering the welfare and happiness of members of the unit.
    Balanced leader
  76. Generally, the best span of control consists of ....subordinates with .... being the preferred number.
    • - 3 to 7
    • - five
  77. ..... is an informal process of giving motivational direction, positive reinforcement, and constructive feedback to employees in order to make and improve their performance and ensure successful performances.
    Coaching employees
  78. ..... is a formal process that involves activities that assist participants in identifying and resolving personal, behavioral, or career problems that are adversely affecting performance.
    Counseling employees
  79. The use of a group in the decision-making process is basic to the .... style that is part of democratic management. As the name implies, members of the units are involved or ..... in the process
    • - participatory management style
    • - participate
  80. A civil wrong or breach of duty to another person as defined by law.
  81. Effective or primary cause of loss or damage or an unbroken chain of events between the occurrence and resulting damage.
    Proximate cause
  82. Failure to exercise the same care that a reasonable, prudent, and careful person would under the same or similar circumstances
  83. Commission of an unlawful act; committed by a public official
  84. Improper performance of a legal or lawful act
  85. Failure to act under an obligation to do so; refusal to do that which is a legal duty
  86. Situation that occurs when one person is held responsible for the actions or in actions of another individual; also applies to the liability incurred by an organization for the actions or in actions of an employee
    Vicarious liability
  87. The ADA employment relations only apply to organizations with ..... or more full-time employees
  88. FLSA regulations are very important for all company officers in career and combination organization with .... or more employees.
  89. ....... communication is the communication that takes place between two people who have established a relationship, and it occurs on a daily basis and lives of all people who live in groups.
    Interpersonal communication
  90. Nonverbal communication transmits from ... to ... percent of the message.
    55 to 93 percent
  91. The nonverbal element are ... percent of the message.
  92. Vocal tones and inflections are ... percent of the message.
  93. nonverbal clues are more important than the verbal message, which is only ... percent of the total message.
  94. The nine steps of the speech preparation process are as follows:
    • Step 1: select a topic
    • Step 2: determine the purpose.
    • Step 3: generate main idea.
    • Step 4: central idea
    • Step 5: gather support evidence.
    • Step 6: organize the speech.
    • Step 7: rehearse the speech
    • Step 8: deliver the speech.
    • Step 9: Evaluate the speech.
  95. Exposure reports must be maintained a record keeping system these records must be maintained for .... Years following the termination of employees.
  96. The four step method of instruction is :
    • Preparation
    • Presentation
    • Application
    • Evaluation
  97. Monitoring: Records are maintained on the.....process, the results of training scenarios in post-incident critiques, and on the strengths and weaknesses exhibited during the actual implementation of the agreement.
    Planning process
  98. Evaluating: to be effective, the agreement first the evaluated periodically and after each use. Periodic evaluation, usually ...., allows the participating agencies or organizations to report any changes in their needs or their resources.
  99. Corrective action differs from preventive action primarily in that it is always done......
    In writing
  100. As a ..... , the fire officer One provides a positive role model for safe behavior and applies the organization's safety policies and regulations to the operation of the unit.
  101. As a ....., the fire officer II is responsible for investigating and analyzing the accidents, injuries, health exposures, and fatalities that members of an organization may sustain.
  102. Effective ...,, measures (risk reduction) is the most common method used for the management of risk.
    Control measures
  103. ...... support of their risk management plan is the central to membership acceptance and support.
  104. ...... company officers are responsible for reviewing and analyzing injury, accident, and health exposure reports
  105. When a accident occurs, investigation is conducted to determine the ....... of the accident. The the most basic reason and the source or origin for the accident.
    Root cause
  106. An effective ..... program, including proper nutrition, physical fitness, periodic medical evaluation, see you soon tobacco use, and stress relief and control, will help reduce this needless loss of life
    Wellness program
  107. ..... is the purpose to determine whether students achieved the lesson objectives or course outcomes.
  108. Most learning takes place during the ......?
    Application step
  109. Of the three levels of Progressive disciplinary action, the company officer likely to use .....?
    Preventive action
Card Set
Company officer.txt
co officer