Company officer chapter 2

Good communication skills are essential in both your _ and in your_life

Many fire chiefs report that the one weakness prevalent among their officers is their inability to do what?

What type of communication is conducted according to established standards?

Formal communications transmit what type of information

What type of communication is simpler and more spontaneous? We write with less formality when sending memos short notes and email to others

The _ _is the most commonly used method of personal communications

Regardless of whether you are speaking or writing the communications process is generally thought to include five elements called the communication model. what are the five elements

There are three forms of personal communications what are they?

Any obstacle in the communication process is called what

List the three types of barriers discussed in Company Officer

In the communication process what may be the most important part for the company officer?

What is defined as the deliberate and apparent process by which one focuses attention on the communications of another?

What two things indicate a good listener?

When you are actively listening, three important things happen:

Use the following principles whenever you employ writing in your communications (6 things)

Once you have completed writing a paper, how many times should you read it and mark up the copy ?

Being able to communicate effectively enhances your what (3 things)

In all cases your ability to communicate creates an impression about whom (3 things)

The organizational chart indicates the formal lines of _ and _

What exists whenever two or more people share a common goal?

With 32,000 fire departments in the country, the types of departments vary considerably. However they generally fall into one of several major types (3 types)

However the department is organized and funded it must be authorized by who?

To function effectively a fire department must have an _ _ that shows the relationship between the various divisions and activity

The organizational plan should be based on what three functional activities

There should be a job description for every position in the organization. The job description should identify what three things?

What 2 things that are vital to any organization?

Most organizations have this type of structure, with one person in charge, and an increasing number of subordinates at each level as you move downward in the organization.

What is defined as to grant to another a part of one's authority or power?

Departments with more than _% of their employees in staff assignments should look at the way they are doing business

There are at least four types of relationships the chief can have with the assistant, based on the fire chief's style

What is referred to those activities that provide emergency services ?

What is referred to those