engr 301 final.txt

  1. When do you use figures vs numbers?
    Basic Rule: Numbers from zero to ten are expressed as words.Numbers from 11 and above are expressed as figures.

    Figures express for dates and times, the number follows a noun such as a page, chapter, or a unit follows the number.
  2. What is the preamble to the code of ethics?
    • Preamble
    • Engineering is an important and learned profession. As members of this profession, engineers are expected to exhibit the highest standards of honesty and integrity. Engineering has a direct and vital impact on the quality of life for all people. Accordingly, the services provided by engineers require honesty, impartiality, fairness, and equity, and must be dedicated to the protection of the public health, safety, and welfare. Engineers must perform under a standard of professional behavior that requires adherence to the highest principles of ethical conduct.
  3. What are the fundamental canons of the code of ethics?
    • Engineers, in the fulfillment of their professional duties, shall:
    • 1. Hold paramount the safety, health, and welfare of the public.
    • 2. Perform services only in areas of their competence.
    • 3. Issue public statements only in an objective and truthful manner.
    • 4. Act for each employer or client as faithful agents or trustees.
    • 5. Avoid deceptive acts.
    • 6. Conduct themselves honorably, responsibly, ethically, and lawfully so as to enhance the honor, reputation, and usefulness of the profession.
  4. What are some guidelines for table manners to follow during a business interview?
    • The fork goes on the left. The spoon and knife go on the right.
    • Food items go on the left, so your bread plate is on your left.
    • Drinks, including coffee cups, should be on the right.
    • When sitting at a banquet table, you may begin eating when two people
    • to your left and right are served. If you haven't been served, but most of
    • your table has, encourage others to start. Reach only for items in front of you,
    • ask that other items be passed by a neighbor. Offer to the left; pass to the right,
    • although once things start being passed, go with the flow.
  5. What is the importance of etiquette?
    • Shows respect
    • Make colleagues comfortable
    • Personality is judged
  6. What are some tips for a successful interview?
    • •Be prepared for anything.
    • •Spot-check language, attitudes, and topics that could sink you.
    • •Since you’re the most qualified to talk about you, make it good.
  7. What are some objectives of a resume?
    • Markets you to prospective employers
    • -communicates your skills/ accomplishments
    • Serves as roadmap of your skills and abilities
  8. What are the components of experimental documentation?
    • Objective = Title / Abstract
    • Hypothesis = Criteria
    • Procedure = Testing
    • Results = Observations
    • Discussion = Analysis
    • Error Analysis
    • Recommendations
  9. What is the difference between concurrent and "over-the-wall" engineering?
    • Over-the-wall engineering: each team is concentrated on
    • one part, but there's no face to face communication about

    • Concurrent engineering allows groups to form up and discuss more
    • face-to-face what changes need to be done

    • •Time
    • •Allocation of resources
    • •Customer needs
    • •Management
    • •Quality control
  10. What is the relationship between dominant design and the concepts of acceptability and adaptabililty?
    Dominant design ( aka "the leading brand" ) is the meter stick which to compare products entering the same field.

    • Acceptability - cost, function reliability
    • Adaptability - Ease of use, market flexibility, dependencies
  11. What is the difference between survey and case studies?
    • Surveys
    • •Demographics
    • •Wording of questions
    • •Using the Likert Scale
    • •Statistical analysis
    • •Set criteria before testing
    • •Error analysis

    Case Studies

    • • Single sampling
    • • Detailed analysis
    • • Unforeseen factors• Representative of population
  12. What are 7 steps taken in developing an experiment?
    • 1.Select relevant variables for testing.
    • 2.Specify the levels of treatment.
    • 3.Control the environmental and extraneous factors.
    • 4.Choose an experimental design suited to the hypothesis.
    • 5.Select and assign subjects to groups (demographics).
    • 6.Pilot-test, revise, and conduct the final test.
    • 7.Analyze the data.
  13. When do you use a comma?
    Use a comma where there is a list of three or more items. Do not use a comma if there are only two items.

    Use a comma in a sentence where two complete thoughts are used are separated by and, or, but, for, nor, so, or yet.

    Use a comma to set off an introductory dependent clause.

    Use a comma to set off parenthetical information.

    Use a comma between consecutive adjectives where the and is eliminated.

    Use a comma if addressing someone by name.

    Use a comma to separate the year from the day, but a comma is not used to separate the year from the month.
  14. What is the difference between a dash and parentheses?
    Dash indicates emphasis, while parentheses are the opposite, they de-emphasis information.
  15. What are some rules for subject/verb agreement?
    Subject / Verb Agreement

    The subject and verb must agree in number.

    A singular subject needs a singular verb while a plural subject needs a plural verb.

    Ignore phrases and clauses that separate a subject with the verb.

    If multiple subjects are joined with and, use a plural verb.

    If multiple subject are joined with or, use a singular verb. When the subjects have different numbers, make the verb agree with whichever is closest (hint: singular first, it sounds better).

    • A singular verb should be used after each, everyone, everybody, nobody, somebody, every, one, another, and much.
    • A plural verb should be used after both, few, many, others, and several.

    If a group is acting as unit, a singular verb is used. If the members of the group are acting separately, a plural verb should be used.
  16. What are the leader's responsibilities for a meeting?
    • Summarize and integrate discussion
    • Record action items and assign follow-up duties
    • Take a break if longer than 90 min
    • Adjourn meeting so everyone knows it's over
  17. What are the participant's responsibilities for a meeting?
    • Prepare, and be on time
    • Listen to others
    • Meaningfully Contribute
    • Stick to the subject
    • Be Responsible for your work
  18. What are the 5 ?'s to ask before the meeting?
    • Who? - Only those necessary and have time keeper?
    • What? - What are we going to discuss? - Agenda
    • When? - Allow adequate time and don't schedule during meals
    • Where? - Comfortable and convenient conducive to getting work done
    • Why? - Do not call a meeting if you cannot
  19. What are the principles of PRIDE for team building?
    • PRIDE principles
    • • Purpose: have a common purpose and goal
    • • Respect: act with mutual respect, trust and support
    • • Individuals: recognize and respect the difference which enhances creativity and collective imagination
    • • Discussion: should have open, honest and frequent discussions
    • • Excellence: team should strive for excellence
  20. What are 6 ways to manage team conflicts?
    • Six Steps to Manage Team Conflict
    • 1. Clarify and identify the cause of conflict
    • 2. Determine the common goal
    • 3. Determine options
    • 4. Determine and remove the barriers
    • 5. Determine solution that everyone can accept
    • 6. Acknowledge solution: win-win solution
  21. What are some causes of team conflict?
    • Personality difference
    • Value differences
    • Differences in perspectives
    • Differences in goals
    • Differences in departmental allegiance
    • Ambiguities about responsibilities
  22. What are some rules to consider when brainstorming ideas?
    • Criticism of ideas is not allowed.
    • All ideas, no matter how wild, are encouraged.
    • The more ideas, the better.
    • Every participant should try to build on or combine the ideas of others.
  23. What tips can kinesthetic learners use to help them better learn?
    • Intake:
    • all your senses - sight, touch, taste, smell, hearing ...
    • laboratories
    • field trips
    • field tours
    • examples of principles
    • lecturers who give real-life examples
    • applications
    • hands-on approaches (computing)
    • trial and error
    • collections of rock types, plants, shells, grasses...
    • exhibits, samples, photographs...
    • recipes - solutions to problems, previous exam papersTaking notes:

    • Use plenty of examples to summarize
    • talk about your notes with another kinesthetic person
    • Use picture and notes to illustrate
    • Go to lab, and recall experiments and experiences

    • Output:
    • Write practice answers and paragraphs
    • Role play exam situation
  24. What tips can read/write learners use to help them better learn?
    • Intake:
    • lists
    • headings
    • dictionaries
    • glossaries
    • definitions
    • handouts
    • textbooks
    • readings - library
    • notes (often verbatim)
    • teachers who use words well and have lots of information in sentences and notes
    • essays
    • manuals (computing and laboratory)

    Taking notes:

    • Repetition in writing and reading
    • Rewrite into other words
    • organize visual items as a statement (aka "The trend is..." )
    • take visual items and put them into words
    • imagine lists as multi choice ?'s


    • Write exam answers
    • Practice multi choice ?'s
    • Write paragraphs and lists
    • Arrange words into hierarchies and points
  25. What tips can auditory learners use to help them better learn?
    • Intake:
    • attend classes and discussions
    • participate in discussions
    • explain ideas and concepts to other people
    • tape recorder
    • remember interesting details
    • leave space in notes to for "filling"
    • When making notes get input from others and
    • putting on tape may help

    • Output:
    • Listen to your voices and write them down
    • Imagine a conversation with the test as the subject
    • Speak answers out aloud
    • Practice writing answers to old questions
  26. What tips visual learners use to help them better learn?
    * Pictures or visual clues help learner

    • Intake - taking in information:
    • * Replace words with symbols or initials
    • * Convert lecture notes to 3:1 ratio of pictures to text

    • Output - recalling what you wrote or seen:
    • * Draw a picture
    • * Recall pictures you've made from notes
    • * write exam answers
    • * turn visual to words
  27. What are some traits for good poise / posture?
    • Head straight
    • shoulders back
    • abs tucked in
    • gentlemen: feet shoulder width apart and toes pointing straight ahead
    • ladies: model stance
  28. What is the dress code for gentlemen and women when attending a formal affair?
    • Professional Attire - Ladies
    • No open toed shoes in winter or fall
    • Skirt length (brushes ground in East, one thumb above knee in West)
    • Neckline – East 18 in; West 20 in
    • Pull hair back in East

    • Gentlemen
    • No hats
    • No pens, change, or keys in pockets
    • Shoes, belt, and socks should not clash
    • Wear dress shirt with tie
    • Wear t-shirt under dress shirt
    • Color acceptable in West
    • Hair off of collar
    • No shorts
    • Dress shoes
  29. Why is listening important?
    Why Listening is Important

    • Solves problems
    • Resolves disagreements
    • Better cooperation
    • Prevent trouble
  30. What are some body language interpretations?
    Body language

    • Head nod I understand
    • Rolling eyes I do not believe you
    • Rubbing something suspicion or rejection
    • Stroking the chin evaluating, I am thinking of what you said
    • Clearing throat nervous
    • Pushing forward serious
    • Hands open and palms up helplessness
    • One hand above head emphasize point
    • Both hands clasped above head triumph
    • Hand in front of mouth telling half a story or embarrassment
    • Sitting back Ive got you now, confidence
    • Wagging a finger you are wrong
    • Pointing at someone aggressive
    • Sitting on fingers confidence
    • Hands clasped behind back I am in charge
    • Chewing pencil nervous or uncertain
    • Crossed arms over chest - resistance, I do not agree
    • Deep sigh bored

    Be careful of mixed signals. Nonverbal is more believable than words.
  31. What are some poor listening habits and what are some ways to overcome them?
    Thinking the subject is uninteresting

    • Ask yourself, “what can I use here”
    • Focus on what is being said not who is saying it.

    Thinking about the Speaker’s Delivery

    • Focus on content
    • Write down annoyance to think about later

    Pretending to Listen

    • Quiz yourself
    • Imagine yourself having a conversation with that person immediately afterwards
    • Make eye contact
    • Nod and smile at speaker
  32. What are some tips for answering questions?
    • Pause before answering ( 6 sec )
    • Use answer in question by repeating or in a complete sentence
    • Direct remarks to entire audience
    • Listen and ask for clarification
    • Keep answers short ( 10-40 sec )
    • Control hecklers ( agree with part and press forward )
    • Ok to say, "I don't know, but I will get back to you"
    • Positive reinforcement
  33. What are some tips for asking questions?
    • Clear and straightforward
    • Don't be a heckler
    • Make point, stop talking
    • Ask strategic and open-ended questions
Card Set
engr 301 final.txt
ENGR 301 Engineering Communication Final