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Communication
Process by which a sender transmits information (message) that is interpreted by a receiver
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What does noise mean?
anything that can interfere with the communication, medium, receiver, content can all be noise
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Communication Process Model
Sender (info to be sent info encoded)
Media Channel (NOISE)
Receiver (info received - info decoded)
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Exhibit 11-1
- msg to be sent
- -> encoding
- -> channel
- -> msg received
- -> decode
- <----
- feedback <--------
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Written communication
written is tangible and verifiable, record of communication, but it is slower
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Oral communication
Oral is faster and better to understand
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Sources of noise in communication
- emotion
- language
- communication apprehension
- filtering
- selective perception
- information overload
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Formal Small-Group Networks
- Chain (formal, CEO etc.)
- Wheel (central leader)
- All Channel (all involved - self managed team)
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What network type is best for team effectiveness
Wheel
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Which network represents a cohesive group
All Channel
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Which network represents a typical work group structure
Chain
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What does channel richness mean?
The amount of information that can be transmitted during a communication episode
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How does channel richness impact virtual teams?
- Communication and conflict
- Task conflict more likely
- Relationship conflict more likely
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TCM
Technology Mediated Channels
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TCM Channels
- 1) bulletins, memos
- 2) pre-recorded speeches, e-mail
- 3) on-line discussion, voice mail
- 4) live speeches, phone call
- 5) video conference, face to face
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Filtering
A sender’s manipulation of information so that it will be seen more favorably by the receiver.
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Selective Perception
selectively see and hear based on their needs, motivations, experience, background, and other personal characteristics
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Information Overload
Too much information
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Emotions
- good mood = more confident
- bad mood = scrutinize message
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High context cultures
people rely on non-verbal cues for context to help communicate(ASIA)
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Low context cultures
receivers expect spoken or written message to contain all necessary information. (U.S. and Western Europe)
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