BCIS Quiz 7

Which of the following is an effective technique to overcome employee resistance when implementing new enterprise systems?

A) training employees on the successful use of the new system
B) coercing employees to learn the new system
C) giving employees ultimatums and deadlines
D) paying employees straight-out for transitioning to the new system

Which ERP vendor acquired PeopleSoft and Siebel?

A) Epicor
B) SAP
C) Oracle
D) Infor

Which of the following is a characteristic of dynamic processes?

A) They are adaptive processes that change structure rapidly and readily.
B) They support operational and managerial decisions and activities.
C) They are standardized processes.
D) They are usually formally defined and documented.

The information system that a restaurant uses to order supplies and ingredients from its suppliers is an example of a(n) ________.

A) inter-enterprise information system
B) personal information system
C) enterprise information system
D) departmental information system

Which of the following statements is true of enterprise application integration?

A) It connects system "islands" via a new layer of software.
B) It prevents existing applications from communicating and sharing data.
C) It leads to data duplication because each application has its own database.
D) It leverages existing systems, and enhances the capabilities of functional applications.

Which of the following workgroup processes is related to customer service?

A) sales forecasting
B) accounts payable
C) account tracking
D) assessment

________ refers to a person's belief that he or she can be successful at his or her job.

A) Self-appraisal
B) Self-aggrandizement
C) Self-efficacy
D) Self-actualization

The inherent processes defined in an ERP solution are known as ________.

A) process blueprints
B) database transactions
C) transaction logs
D) stored procedures

________ is a suite of applications called modules, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform.

A) Enterprise application integration
B) Enterprise resource planning
C) Customer relationship management
D) Business process reengineering

Enterprise application integration is ________.

A) a suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service
B) a suite of software applications that consolidates existing systems by providing layers of software that connect applications together
C) a suite of applications called modules, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform
D) a strategy that uses business process management to radically enhance the
customer service experience from any customer touchpoint

Which of the following workgroup processes is related to sales and marketing?

A) accounts receivable
B) order management
C) lead tracking
D) customer support

The major benefit of enterprise application integration is that it ________.

A) acts as a cost effective alternative to ERP, with greater capabilities
B) minimizes the requirement for formalized procedures
C) enables organizations to use existing applications
D) utilizes a centralized database

________ is a measure of the ratio of process outputs to inputs.

A) Process efficiency
B) Process conformance
C) Process reliability
D) Process effectiveness

________ are predesigned procedures for using software products.

A) Modules
B) Inherent processes
C) Triggers
D) Service descriptions

Process ________ is a measure of how well a process achieves organizational strategy.

A) efficiency
B) reliability
C) effectiveness
D) conformance

The two dimensions of process quality are ________.

A) efficiency and effectiveness
B) conformance and durability
C) performance and reliability
D) perception and serviceability

To reduce the substantial work that needs to be done to customize an ERP application to a particular customer, ERP vendors provide ________.

A) service descriptions
B) inherent processes
C) DIY modules
D) industry-specific solutions

When implementing new enterprise systems, usually the only solution for resolving process issues and providing enterprise process management is ________.

A) establish clear and absolute contractual guidelines
B) communicate the need for change to the employees
C) reinforce employees' sense of self-efficacy
D) develop committees and steering groups

ERP training falls into two broad categories, one of which is training on how to use the ERP application software. Which of the following activities is a part of this category?

A) obtaining top-level management support
B) steps for using the applications to accomplish the activities in processes
C) dealing with employee resistance to the new system
D) preparing the organization for change

Which of the following statements about a structured inter-enterprise information system is true?

A) It increases data duplication among departments.
B) Its procedures are formalized and the problem solutions affect multiple organizations.
C) It is flexible and easily adaptable to organizational changes.
D) It does not require users to have any formal training.

________ is a suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service.

A) Business process reengineering
B) Enterprise resource planning
C) Customer lifecycle management
D) Customer relationship management

________ is an example of an inter-enterprise information system.

A) ERP
B) PRIDE
C) CRM
D) EAI

Which phase of the customer life cycle focuses on increasing the value of existing customers by selling them more product?

A) relationship management
B) marketing
C) customer acquisition
D) loss/churn

________ processes span an organization and support activities in multiple departments.

A) Interenterprise
B) Enterprise
C) Strategic
D) Reactive

________ are flexible, informal, and adaptive processes that normally involve strategic and less specific managerial decisions and activities.

A) Dynamic processes
B) Structured processes
C) Inherent processes
D) Operational processes

________ is a major task when implementing enterprise systems.

A) Gap identification
B) Encapsulation
C) Virtualization
D) Data duplication

A stored procedure is a ________.

A) data structure that improves the speed of data-retrieval operations in a database
B) computer program stored in a database that is used to enforce business rules
C) program stored in a database that keeps the database consistent when certain conditions arise
D) history of actions executed by a database management system

Which of the following information systems minimizes data duplication among departments?

A) enterprise information systems
B) departmental information systems
C) personal information systems
D) workgroup information systems

A(n) ________ is a computer program stored within a database that runs to keep the database consistent when certain conditions arise.

A) index
B) transaction
C) stored procedure
D) trigger

________ is one of the SOA protocols.

A) DLL
B) WND
C) OData
D) ISP

Which of the following is an example of a structured process?

A) purchasing raw materials
B) deciding on the location of a new store
C) solving the problem of excessive product returns
D) using social media to create buzz about a new product

ERP vendors train an organization's employees, called Super Users, to become in-house ERP trainers in training sessions called ________.

A) top-down training
B) vestibule training
C) on-the-job training
D) train the trainer

The four major ERP products of ________ are AX, Nav, GP, and Solomon.

A) Epicor
B) Microsoft Dynamics
C) Oracle
D) SAP

Which phase of the customer life cycle focuses on sending messages to the target market to attract customer prospects?

A) loss/churn
B) marketing
C) customer acquisition
D) relationship management

ERP vendor Infor acquired which of the following ERP products?

A) Solomon
B) GP
C) Epicore 9
D) Baan

Which of the following is true of SOA?

A) It enables the requesting and releasing of cloud resources.
B) It has no access to cloud storage.
C) It allows cloud based application to follow their own standard and structure.
D) It has access to cloud storage but it cannot enable the releasing of cloud resources.

________ is the activity of altering and designing business processes to take advantage of new information systems.

A) Business process outsourcing
B) Enterprise resource planning
C) Business process modeling
D) Business process reengineering

_______ are formally defined, standardized processes that involve day-to-day operations.

A) Structured processes
B) Kinetic processes
C) Dynamic processes
D) Unstructured processes

Which of the following workgroup processes is related to human resources?

A) lead tracking
B) order management
C) customer support
D) assessment

The primary purpose of an ERP system is ________.

A) customization
B) customer acquisition
C) duplication
D) integration

Which of the following conditions exists when data are isolated in separated information systems?

A) encapsulation
B) information overload
C) information silo
D) data segregation

Which of the following is an example of a dynamic process?

A) Amazon.com hires customer service representatives to help customers with
their online order.
B) Starbucks places an order for coffee beans from its local supplier.
C) Nike uses Facebook and Twitter to generate buzz about its new line of running shoes.
D) Samsung accepts a return of a defective television from its dealer.

The top two ranked ERP vendors are ________.

A) Microsoft Dynamics and Infor
B) Oracle and SAP
C) Microsoft Dynamics and SAP
D) Epicor and Oracle

Which of the following workgroup processes is related to manufacturing?

A) finished-goods inventory management
B) planning and scheduling
C) order entry and tracking
D) product and brand management

Which of the following statements is true regarding workgroup information systems?

A) They are easy to change.
B) They can be operated without training.
C) They minimize data duplication among departments.
D) They support 10 to 100 users.

Information systems improve process quality by ________.

A) controlling process flow
B) entirely replacing human activity
C) changing the work culture
D) duplicating data