Written Communications Final

  1. What can influence encoding and decoding messages?
    • 1. Political Views 4. Ideas
    • 2. Feelings 5. Gender
    • 3. Occupation 6. Personal Experience
  2. What situations can communication occur?
    • 1. Press Release 4. Mediation
    • 2. Memorandums 5. Manuals
    • 3. Conferences 6. Conversations
  3. A disconfirming response with more than one meaning that leaves the other party unsure of the responder's position is?
    Ambiguous Response
  4. A dynamic of being mutually responsible to and sharing a common set of principles with other's is?
  5. A dynamic set of visual, auditory, or tactile symbols of communication and the elements used to manipulate them defines?
  6. A force that interferes with the process of communication is?
  7. According to the study of proxemics, the intimate distance for embracing, touching or whispering is?
    • Close phase- less than 6 in
    • Far phase- 6 - 18 in
  8. According to the study of proxemics, the personal distance for interactions among good friends is?
    • Close phase- 1.5- 2.5 ft
    • Far Phase- 2.5- 4 ft
  9. According to the study of proxemics, the public distance used for public speaking is?
    • Close phase- 4- 7 ft
    • Far phase- 7- 12 ft
  10. According to the study of proxemics, the social distance for interactions among acquaintances is?
    • Close Phase- 12-25 ft
    • Far phase- 25ft or more
  11. Any exchange of messages is called?
  12. Any stimulus that gets in the way of sharing meaning in communication is?
  13. Communicating with oneself to include all of our thoughts, ideas, and feelings is?
    Intra-personal Communication
  14. Communication in which the two or more parties involved consider one another as individuals is?
    Inter-personal Communication
  15. Converting an idea into words or gestures that will convey meaning is?
  16. Excessive written or verbal information is called?
    Information overload
  17. Giving the appearance of listening only defines what poor listening behavior?
  18. Good non-verbal communication will not only give meaning but will also cause the receiver to?
    Feel Emotion
  19. Hearing another but selecting to not attend to what is being said by choice or the desire to hear some other message defines what poor listening behavior?
    Selective Listening
  20. Hearing the speaker arguing with you even when the speaker is elaborating on your idea or asking you to elaborate on it defines what poor listening skill?
    Defensive Listening
  21. Ideas and feelings you have about different things are called?
  22. Incorrect thoughts that lead us to believe that we have heard the message before or that the message is to simple or too complex to understand defines what poor listening behavior?
    Faulty Assumptions
  23. Listening in which the goal in to help the speaker solve a problem is?
    Empathetic Listening
  24. Listening in which the goal is to judge the quality or accuracy of the speaker's remarks is?
    Evaluative Listening
  25. Listening to understand another person or idea is?
    Informational Listening
  26. Not Listening because you are only interested in what you have to say defines what poor listening behavior?
    Stage hogging
  27. Pleasant terms substituted for more direct, less pleasant ones are?
  28. Rules dealing with the meanings of words defines?
  29. Rules governing the arrangement of words in a sentence defines?
  30. The believability of a speaker or other source of information describes?
  31. The content to any communication is?
  32. The degree if regard a person holds for her/himself describes?
  33. The discernible response of the receiver of communication is?
  34. The emotional associations of a term describes?
  35. The emotional tone of a relationship as it is expressed in the messages that the partners send and receive is the?
  36. The medium through which a message passes from sender to receiver is the?
  37. The most complicated channel of communication to understand is?
    Eyes/ Facial Expression
  38. The objective, emotion-free meaning of a term is the?
  39. The one who encodes and delivers the message is the?
  40. The one who gets the message and decodes it is the?
  41. The physical location and personal history surrounding communication is the?
  42. The process of creating meaning between two or more people is?
  43. The process of deliberately revealing information about oneself that is significant and that would not normally be known by others is?
  44. The process of focusing in certain stimuli from the environment is?
  45. The process of human beings responding to verbal and nonverbal behavior is?
  46. The process of transforming symbols we receive into ideas and feelings is?
  47. The relatively stable set of perception each individual holds of him/herself describes?
  48. The response of the receiver that tells the sender whether or not a message was heard or seen and understood is?
  49. The study of body movements, gestures, and posture is?
  50. The study of how people and animals use space is?
  51. The whole situation, background or environment relevant to a particular event, personality creation, etc is the?
  52. What are the components of listening?
    • Hearing
    • Attending
    • Understanding
    • Remembering
  53. What are the two basic channels used for communication?
    • Sound- words are carried by sound waves
    • Light- facial expressions, gestures, and movements
  54. What are the two types of noise?
    • External- Sights and Sounds that distract
    • Internal- Thoughts and Feelings that get in the way
  55. What type of communication in more common in social and business settings?
    Small group communication
  56. Who has the primary responsibility for the success or failure of communication?
  57. Words or actions that represent meaning are?
  58. Words that gain their meaning through comparisons are?
    Relative Terms
  59. Words that have more than one dictionary meaning are?
    Equivocal Terms
  60. From the following numbered list, put the items in order of inclusion in a business letter.
    1. Body 5. Enclosure reminder
    2. Reference initials 6. Salutation
    3.Signature block 7. Complimentary close
    4. Inside address 8. Dateline
  61. A brief statement of your career goals on a resume is the
  62. A document that will increase your visibility for a job is called
  63. A polite, formal way to end a letter is with
    A Complimentary Close
  64. The actual message of a letter is in the
  65. The address of the person or organization receiving a business letter is included in the
    Inside Address
  66. The style if letter in which all lines of type begin at the left margin of the page is
    Block Style
  67. To be clear and brief is to be
  68. What are the two currently accepted formats for business letters
    Block Style and Modified Block Style
  69. What can be used to explain policies, procedures, and guidelines within an organization
    A Memorandum
  70. What component of a resume' should include your name, address, phone number and email address?
  71. What can give a prospective employer an idea of what you can contribute to their company?
  72. What is a vital means of exchanging information within an organization?
  73. What is an appropriate way to close a memo?
    • A request of Action
    • A summary of the contents of the memo
    • A simple closing though if a summary is not necessary.
  74. What is considered your first contact with a prospective employer?
  75. What is the key to a good business letter?
  76. What is used in a business letter when someone other than the writer types the letter?
    Reference Intials
  77. What items must be determined before a good, clear business letter can be written?
    • What is the objective?
    • Why are you writing the letter?
    • Who is the reader and what are they thinking ?
    • What is the appropriate message concerning the specific situation ?
  78. What part of a business letter serves to identify the signer?
  79. What part of a Resume' conveys a sense of direction to a prospective employer?
  80. What part of a Resume' should be available upon request?
  81. What parts of a letter begin at the center of the page in a modified block style letter?
    • The Date
    • The Complimentary Closing
    • The Signature Block
  82. What serves as a tool to create a desire for a prospective employer to know more about you?
  83. What should be included in the "experience" section of your resume'?
    • Full time jobs
    • Part time jobs
    • Volunteer Activities
    • Internships
  84. What should be used when sending a business letter to an organization in which you are not sure exactly who the letter should be addressed to?
    An Attention Line
  85. What style of letter is most widely used because it is so easy to format?
    Block Style
  86. What style of punctuation uses a colon after the salutation and a comma after the complimentary close?
  87. What style of punctuation uses no punctuation after the salutation of the complimentary close?
  88. What type of justification is recommended for business letters?
    Ragged or Unjustified Right Margins
  89. What type of resume' is considered traditional format?
  90. What type of resume' minimizes a sporadic employment record?
  91. What type of resume' simply looks at the various types of work you've done, the specific tasks you've been assigned, and the accomplishments you've made in the workplace?
  92. What type of resume' gives no specific dates of employment?
  93. What type of resume' is becoming more popular today?
  94. What type of resume' minimizes the number of companies you have worked for?
  95. What type of resume' minimizes your age?
  96. What type of resume' places the major focus on the occupations you have had in the past?
  97. What type of resume' serves to show your well-rounded experience?
  98. What type of resume' summarizes your skills and accomplishments under each job listed?
  99. What type of resume' works best for applicant's that have been employed for ten years of longer?
  100. Which of the following indicates that copies were made of a business letter and who received the copies?
    Copy Notation
Card Set
Written Communications Final
Written Communications, Final, Vocabulary