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Who is the customer for projects?
Patients
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Which of the following is not one of the five Lean concepts?
Less is more
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Managers, supervisors, and other formal organizational leaders that can directly impact the system’s ability to successfully achieve a performance measure, monitor or improvement initiative
Management Guidance Team
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One or more individuals identified by the Sponsor as being “on-point” for a performance measure, monitor or improvement initiative
Process Owners
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Individuals from all levels of the organization that are knowledgeable of the processes underlying a performance measure, monitor or improvement initiative tasked with improving the processes.
Process Action Team
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NOT a content expert, Manages team dynamics and Pushes the team to meet daily milestone
Facilitator
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Lean is...
A business model
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What does the "S" in PDSA stand for?
Study
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What does the "R" in RPIW stand for?
Rapid
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Which improvement activity doesn't require a charter?
PDSA
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How many boxes does an A3 have?
9
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What is the title of Box 2 on an A3?
Current State
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What is the title of Box 5 on an A3?
Solutions Approach
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What is the title of Box 9 on an A3?
Insights
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Which two boxes should have a clear linkage?
3 and 8
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What is the Star post it note used for?
Barriers
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What is the Heart post it note used for?
Ideas
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What is the Diamond post it note used for?
Decisions
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What does the yellow dot on a step mean?
Non-Value Adding but Necessary
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What is the purpose of a process map?
Identify problem areas for improvement
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What section of the project charter contains the process start and stop?
Project Scope
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Which of the following is a challenge in writing a project charter?
All of the above
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What is the total lead time (cycle time) for the attached process?
41 H 30 M
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What is the total Value Added time for the attached process?
7 H
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What is the Cycle Time for step 3 in the process above?
2 H 15 M
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What percentage of time in healthcare system is waste?
95%
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Waste is...
Non-value adding, resource consuming activities
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"D" stands for...example
defects:wrong site surgeries
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"O" stands for...example
overproduction: batch printing patient labels
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"W" stands for...example
Waiting: idle machines/people
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"N" stands for...example
not utilizing human potential: nurses and doctors looking for supplies
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"T" stands for...example
transportation: carrying files from location to location
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"I" stands for...example
inventory: charge slips piled up to be delivered
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"M" stands for...example
motion: large walk distance
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"E" stands for...example
extra processing: extra copies of forms
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Affinity diagram
simple process of identifying and sorting like information
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Prioritization matrix is...
used to rate each opportunity using a standard criteria on a scale
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Root cause analysis
- -Problem solving method aimed at
- identifying the root cause of a problem or occurrence
- -If used correctly, it has been shown
- to minimize the possibility of recurrence
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Process observation methods
- -check sheets
- -spaghetti diagrams
- -Takt time
- -SIPOC
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5S stands for
- Sort
- Set in order
- Standardize
- Sweep
- Sustain
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What is a defect?
An error that someone else detects
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Visual Workplace rules
- -easy to see, use, and return
- -accessed once a month should be located within 30 seconds
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Takt time Equation
Available time/demand
**remember not to count work breaks
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