MGMT 340 EXM1 CH8

What are the five elements of the jobs characteristics model (JCM)
- Skill variety
- Task identity
- Task significance
- Autonomy
- feedback
Why would you redesign a job? Use the JCM to explain
- Skill variety
- Task identity
- Task significance
- Autonomy
- feedback
How to redesign a job

job rotation/enrichment
Why would you redesign a job? Use the JCM to explain

Reduce turnover; increase motivation, satisfaction & quality
What are the benefits of job rotation
- 1. Skill variety
- 2. Cross-training
- 3. More time to train
What are drawbacks of job rotation

Takes time to train
What is job enrichment

increasing the degree to which the worker controls the planning, execution, and evaluation of the work
Job enrichment - What is its relationship to absenteeism, turnover and job satisfaction?
- Combing tasks
- Form natural work units
- Establish client relationships
- Expand jobs vertically
- Open feedback channels
What are intrinsic rewards

Good feelings employee gets from work they do. The reward is the work.
What is an extrinsic reward
- Pay
- Recognition

Author

acelaker

263403

Card Set

MGMT 340 EXM1 CH8

Description

MGMT 340 EXM1 CH8

Updated

2014-02-23T03:09:01Z

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