MGMT 340 EXM1 CH3

• 1. Cognitive (thought process feeling)
• 2. Affective (emotion)
• 3. Behavioral (action)

Eg: standing in line at Starbucks barista put up hand and told me I was out of line

Tension experienced from holding two conflicting attitudes or btwn attitude & behavior

SIOPE

Satisfaction

Involvement – identify with job, derive self-worth from job performance

Organizational commitment – identify with org or org’s mission, not necessarily with job. Modest connection to productivity

Perceived organizational support

Employee engagement – satisfaction with and enthusiasm for one’s work.

JI - identify with job, derive self-worth from job performance

OC - identify with org or org’s mission, not necessarily with job. Modest connection to productivity

SPPWSC

• Stress – 32%
• Pay – 26%
• Promotion – 21%
• Work – 15%
• Security – 9%
• Co-workers – 3%

Being a good citizen – Helping others, go beyond expectations

• absenteeism : yes
• turnover: yes, even stronger