Chapter 2

Appropriateness includes several factors that help determine the timing and extent of self-disclosure; knowing when you should talk.

Bypassing is a misunderstanding that occurs when the sender... and the receiver... miss each other with their meaning.

Content of a group discussion includes comments about the topic of the discussion. Process is the manner in which the discussion is conducted.

Defensive communication occurs when a psychological barrier is created (take offense), known as a defense mechanism. This barrier acts to reduce effective communication. Supportive communication minimizes these types of problems.

Personal and interpersonal skills that enable one to induce desired responses in others.

Group-building and maintenance roles help the interpersonal functioning of the group and alter the way of working by strengthening, regulating, and perpetuating the group.

Group task roles are identifiable behaviors that are directed toward accomplishing the group's objective.

Individual roles are roles that are designed to satisfy an individual's needs rather than to contribute to satisfying the needs of the group.

Inference making refers to going beyond observations and what we know. Inferences only have a low probability of coming true.

Intentional communication occurs when we communicate what we mean to. Unintentional communication occurs when we communicate something different from what we intend, as when we accidentally offend someone.

Polarizing is the exaggeration that occurs when people attempt to make a point.

Signal reactions are learned responses to certain stimuli, such as emotional reactions to offensive swear words or racial slurs.

Verbal communication is the use of words to get across a message. Nonverbal communication is the use of physical actions, such as facial expression and tone of voice, to get across a message.