On which of the following should an event coordinator rely to identify expectations?
Customer profile
It provides a conceptual framework for all types of events.
EMBOK
Every event is held for a reason, and each reason is based on some desired benefit.
True
Why do facilities and catering operations have restrictions on what the guest may bring for consumption at an event?
Liability concerns
If attendees become immersed in the entertainment or activity, the event experience will be more ____.
memorable
What will be the primary factor during menu planning?
Type and style of the event
What is the most important thing to provide attendees in order to facilitate a good arrival experience?
Information
An event experience should be ____.
Progressive
Every event is held to produce ____.
Measurable outcomes
What document would an event coordinator use to control the "could you just" syndrome?
What type of chart is a Gantt chart also known as?
Bar chart
Pertains to the size of the event; the space required; the duration and the volume of materials, equipment, supplies, and suppliers.
Extent
What would be the first item an event coordinator should develop when creating a flowchart for an event project?
Work breakdown structure
Production schedules are most often presented in which type of format?
Scroll list
Logical sequencing is based on the ____.
critical path
What is the feasibility analysis used to identify?
Resource availability and allocation
The goals and objectives for an event must be ____.
prioritized by the client
The event elements and components desired or required to meet the goals and objectives of the event.
Content
In order to create an effective timeline an event coordinator must learn to plan ____.
backward
Site selection is both a science and art.
True
The principal reason an event coordinator needs a floor plan diagram is to ______.
determine the use of space
When designing a site or floor plan, the main considerations are placement, proximity, and _____.
accessibility
What does the Americans with Disabilities Act (ADA) require an event to provide?
Architectural and program accessibility
What does an event coordinator use to determine the site specifications?
needs assessment
Sites in crime-ridden areas should not be considered when sourcing potential event sites.
False
How does an event coordinator establish prioritized site selection criteria?
Client consultation
A site inspection is conducted to _____.
verify and evaluate the space
The layout of an event site can affect the ____.
traffic flow within the event site
With regard to planning the event site, the fire marshall will primarily be concerned with ____.
evacuation capability
When determining power needs, the event coordinator must consider ____.
load and distribution
How can traffic congestion caused by an event be mitigated?
Timing the transit to and from the event
What factor ensures the success of an event recycling initiative?
Active pre-planing to reduce waste and reuse materials
When using union labor, the event coordinator should direct on-site complaints to the shop steward
true
How are designated parking areas determined?
Proximity needs and preferential benefits
A citywide convention will typically require ____.
continuous shuttle service between hotels
Access to electrical hookups is an important factor when determining the number of single unit portable toilets for an event.
False
Loading areas for buses must be ____.
well lit and apparent
A union jurisdiction refers to the ____.
specific function or geographic area represented
What must the event coordinator analyze to determine peak parking demand periods?
Arrival and departure patterns
The key to customer satisfaction is to ____.
establish expectations
The admittance system is a ___.
control system
Social etiquette is one of the factors included when designing a seating plan?
True
What factor best helps an event coordinator determine the proper number of admittance portals and personnel?
Arrival mode
How is customer service measured?
Moment of truth interactions
The protocol for forms of address and salutations is known as the Vienna Congress Accord.
False
In what way does electronic marketing benefit an event?
Expands the audience through redistribution
What is the purpose of the accreditation system?
Issue access credentials
Which of the following attendee services should all events consider?
Information stations
Registration personnel should not have to ___.
endure vulgar language
Specifying the why, who, where, when, and what is key when planning an event. This happens during which stage of the event planning process?
Goals and objectives
Which of the following is a unique venue?
Airplane hangar
An event, any type of event, is held for a ____.
purpose
It is the first dimension of an event experience created with the announcement of the event.
Anticipation
It is a dimension of an event where food is for nutrition, nurturing, and human nature; and menu selection is based on palate and pocketbook
Appetite
Achievement of event objectives is primarily measured in financial terms
false
There are different ways that a professional event coordinator can source site options. Below are possible sources of event site options, which one is not a source?
Classified ads
Below are the top 3 types of sites where events are held in the United States, except:
A house
Several factors affect the search for potential sites or venue that can accommodate the event profile. Which of the following is not a factor?
Speaker
It is a dimension of an event experience that relies on the physical environment where the venue is being used to the best advantage
Atmosphere
It is a dimension of an event experience where the professional event coordinator must provide clear navigation, directions and instructions to reach the meeting venue
arrival
Below are the role and scope of event coordination except
determine the expectation
Site selection is both a science and an art simply because it is part ____ and part _____.
