Human Resource Management

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  1. Project performance appraisals vs Team performance assessment
    Project performance appraisals are a technique of the manage project team process, where as team performance assessment is a technique of the Develop Project Team process

    Project performance appraisals focus on the individual. Team performance assessment focuses on the team.
  2. Identify the powers of the Project Manager:
    • Formal (Legitimate)
    • Reward
    • Penalty (Coercive)
    • Expert
    • Referent
  3. What is "autocratic"?
    This is the top-down approach where the PM to has the power to do whatever he or she wants.
  4. 7 Sources of Conflict in Order of Frequency
    • Schedules
    • Project priorities
    • Resources
    • Technical opinions
    • Administrative procedures
    • Cost
    • Personality
  5. Describe McGregor's Theory of X:
    They believe employees are incapable, avoid responsibility, and avoid work whenever possible.
  6. Describe McGregor's Theory of Y:
    Managers who accept this theory believe that people are willing to work without supervision and want to achieve.
  7. Name the different was to record and communicate roles and responsibilities:
    • Responsibility Assignment Matrices
    • Organizational Breakdown Structures
    • Resource Breakdown Structures
    • Position Descriptions
  8. What information does the Responsibility Assignment Matrix (RAM) display?
    This chart cross-references team members with the activities or work packages they are to accomplish.
  9. What is the RACI Chart (Responsible, Accountable, Consult, and Inform)?
    This chart is a type of RAM that defines roles assignments more clearly.
  10. What is an Organizational Breakdown Structure (OBS)?
    This chart shows responsibilities by department.
  11. What is a Resource Breakdown Structure (RBS)?
    This chart breaks work down by type of resource.
  12. What are Position Descriptions?
    They are usually documented in text format; job descriptions created for project work.
  13. What are some components of the Human Resource Management Plan?
    • Roles and responsibilities
    • Project organization charts
    • Staffing management plan
  14. List the stages in the Tuckman ladder model:
    • Forming
    • Storming
    • Norming
    • Performing
    • Adjourning
  15. Team performance assessment also means:
    Team effectiveness
  16. Consultative-Autocratic
    The manager solicits input from team members, but retains decision-making authority for him or herself.
  17. Name the conflict resolution techniques:
    • Collaborating (Problem Solving)
    • Compromising (Reconciling)
    • Withdrawal (Avoidance)
    • Smoothing (Accommodating)
    • Forcing (Directing)
  18. What is the smoothing (accommodating) conflict resolution?
    This technique emphasizes agreement rather than differences of opinion.
  19. Describe Maslow's Hierarchy of Needs;
    The highest motivation is to contribute and to use one's skill, self-actualize.
  20. List Maslow's Pyramid
    • Self-actualization
    • Esteem
    • Social
    • Safety
    • Physiological
  21. Name Dave McClelland's Theroy of Needs (Acquired Needs Theory):
    • Achievement
    • Affiliation
    • Power
  22. What is Herzberg's Theory
    deals with hygiene factors and motivating agents. Poor hygiene factors may destroy motivation, but improving them will not improve motivation.
  23. List the Hygiene Factors
    • Working conditions
    • Salary
    • Personal life
    • Relationships at work
    • Security
    • Status
  24. List the Motivating Agents
    • Responsibility
    • Self-actualization
    • Professional growth
    • Recognition
  25. What is the role of the Functional Manager?
    A functional manager manages and "owns" the resources in a specific department which works on the project.
  26. Describe Formal (Legitimate) power of PM:
    This power is based on the PM's position.
  27. Describe Referent power of the PM:
    This power comes from another person liking, respecting, or wanting to be like the PM.
  28. The best forms of power are ______ and ______.
    Expert, Reward
  29. Define "Expectancy Theory:"
    Employees who believe their efforts will lead to effective performance and who expect to be rewarded for their accomplishments will remain productive as rewards meet their expectations.
  30. Hygiene factors are _________ to motivating people.
    not sufficient
Card Set
Human Resource Management
Rita's Tricks of the Trade
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