WKU Nursing_Communication[1].txt

    • author "Leslie"
    • tags ""
    • description ""
    • fileName "WKU Nursing:Communication"
    • freezingBlueDBID -1.0
    • Lifelong learning process. Is dynamic, and multidimensional.
    • Communication
  1. As a nurse you communicate with patients and families to collect:
    Assessment data, provide education, and interact using therapeutic communication to promote personal growth and attainment of health-related goals
  2. Major cause of errors in workplace and threatens professional credibility among health care teams
    Breakdown of communication
  3. Belief that the nurse-patient relationship is a partnership and that both are equal participants
  4. Motivates a nurse to communicate and know more about a person
  5. Perseverance and creativity
    Attitudes conducive to communication because they motivate a nurse to communicate and identify innovative solutions
  6. Self confident attitude is important because?
    Coveys confidence and comfort while communicating more readily establishes an interpersonal helping-trusting relationshi
  7. Independent attitude
    Encourages nurse to communicate with colleagues and share ideas
  8. Integrity allows nurses to recognize when their opinions?
    Conflict with those of their patients, review positions, and decide how to communicate to reach mutually beneficial decisions.
  9. Human tendencies that interfere with accurately perceiving and interpreting messages from others.
    Perceptual biases
  10. Powerful form of communication that occurs within an individual. Self-talk
    Intrapersonal communication
  11. One-on-one interaction between a nurse and another person that often occurs face to face.
    Interpersonal communication
  12. Transpersonal communication
    Interaction that occurs within a person's spiritual domain.
  13. Interaction that occurs when a small number of persons meet. Usually goal directed and requires an understanding of group dynamics
    Small-group communication
  14. Interaction with an audience
    Public communication
  15. Referent
    Motivates one person to communicate with another
  16. Sender
    Person who encodes and delivers the message
  17. Receiver
    Perosn who receives and decodes the message
  18. Message
    Content of the communication. Can be verbal, nonverbal, or/and symbolic
  19. Means of conveying and receiving messages through visual, auditory, and tactile senses
  20. Message the receiver returns
  21. Factors within both the sender and receiver that influence communication
    Interpersonal variables
  22. Types of interpersonal variables:
    Perception, education level, sociocultural background, emotions, gender, physical health status, relationships
  23. Setting for sender-receiver interaction
  24. Verbal communication
    Uses spoken or written words
  25. Technical terminology used by health care providers
    Medical jargon
  26. Denotative meaning
    Actual definition
  27. Connotative meaning
    Shade or interpretation of the meaning of a word influenced by the thoughts, feeling, or ideas people have about the word.
  28. Tone of voice
  29. Nonverbal communication (55% of meaning)
    Includes five senses and everything that does not involve the spoken or written word.
  30. Verbal and noverbal symbolism used by othersto convey meaning. Ex. Art/music
    Symbolic communication
  31. Zones of personal space: initimate zone
    0-18 inches
  32. Zones of personal space: personal zone
    18in to 4ft
  33. Zones of personal space: social zone
    4 to 12ft
  34. Zones of personal space: public zone
    12 feet and greater
  35. Zones of touch: social zone
    Hands, arms, shoulders, back
  36. Zones of touch: consent zone
    Mouth, wrists, feet
  37. Zones of touch: vulnerable zone
    Face, neck, front of body
  38. Zones of touch: intimate zone
    Genitalia, rectum
  39. Goals of therapeutic relationship focus on:
    A patient achieving optimal personal growth related to personal identity, ability to form relationships, and ability to satisfy needs and achieve personal goals (time frame, goal, confidentiality)
  40. Narrative interaction
    Sharing stories
  41. Being self-directed and independent in accomplishing goals and advocating for others
  42. Allows you to express feelings and ideas without judging or hurting others.
  43. Men vs. Women in communication
    Men-tend to use less verbal communication but are more likely to initiate communication and address issues more directly. Esablish independence and negotiate status

    Women-disclose more personal information and use more active listening, answering with responses that encourage other person to continue thier conversation. Seek confiramtion, establish intimacy, minimize differences
  44. Primary nursing diagnosis used to dexcribe a patient with limited or no ability to communicate verbally
    Impaired verbal communication
  45. Other nursing diagnoses that deal with communication issues
    • Anxiety
    • Social isolation
    • Ineffective coping
    • Compromised family coping
    • Powerlessness
    • Impaired social interaction
  46. Techniques are speific responses that encourage expression of feelings and ideas and convey acceptance and respect
    Therapeutic communication techniques
  47. Means being attentive to what a patient is saying both verbally and noverbally
    Active listening
  48. Ability to understand and accept another person's reality, accurately perceive feelings, and communicate this understanding to the other
  49. Humor can:
    • Establish relationships with care providers
    • Relieve anxiety about illness, diagnostic proceures, or treatments
    • Release anger in socially acceptable manner
    • Helps nurses reframe difficult situations to gain perspective
    • Increases emotional flexibility
    • Imporve work environment
    • Cope with serious situations
  50. Restating anothers message more breifly using one's own words
  51. Concise review of key aspects of an interaction
  52. Are subjectively true personal experiences about the self that are intentionally revealed to another person
  53. Concern, sorrow, or pity fel for a patient
  54. Responses serve to avoid conflict or sidestep issues
  55. Responses provoke confrontation at others expense
  56. The role and relationship between sender and receiver affects:
    Content, response, word choice, sentence structure, tone
  57. Nurse of one gender misinterprets or reacts to the message differently from that intended by other gender
    Gender-insensitive communication
  58. Perception
    Personal view of an event
  59. Style of speech similiar to baby talk that sends the message of dependence and incompetence to older adults
  60. Advantages of electronic communication
    • Fast, efficient, legible
    • Need encryption systems to ensure security
    • ├Čncrease accessibility
  61. Disadvantages of electronic communication
    • Possiblity for breach of privacy
    • Need encryption systems
    • Socioeconomics
  62. Avoid use of email when:
    • Info is urgent and persons health is at risk
    • Highly confidential info included
    • Abnormal lab data that need to be explained
  63. Exploration of all fators that influence communication. Taking the verbal and nonverbal communication from the sender and combining them into one message
  64. Technques when communicating with infants
    Nonverbal, gentle tones and soft touch
  65. Techniques for communicating with toddlers
    They often talk fast and stutter, so give them time and don't interrupt. Short attention span so give short simple explainations. Visual learners so show pictures or use a doll
  66. School age communication techniques
    Be on eye level, communicate with them as well as parents (group)
  67. Adolescents: communication techniques
    Build a rapore, use active listening and give time, be nonjudgemental
  68. The elderly may have impairments that impair their ability to communicate.
    • Cognitive
    • Visual
    • Auditory
  69. Vocabulary
    Meaning or definition of the words used to communicate information
  70. Pacing
    Rate of speech
  71. Intonation
    Tone of voice
  72. Clarity
    Saying precisely what you mean
  73. Using fewest words neccessary
  74. Study of distance people prefer in interactions with others
  75. Ones's visible space, believed to belong to individual
  76. Distance people prefer to have when interacting with other individuals. Invisible, individual, and travels
    Personal space (space)
Card Set
WKU Nursing_Communication[1].txt