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- Now…long term RECOMMENDATIONS. The first one is…we will use three tools to achieve this
- Surveys: rate, THE GENERAL DIRECTOR WILL BE RESPONSIBLE for…..
- interviews: THE WATER SPORT directior & Rooms Division director will walk around to interview our guests SO THAT…
- Mystery guest: include, THE General….WILL BE RESPONSIBLE FOR THE FOLLOWUP WORKS
- Reason we’re improving….is to address
- Formal channel collect and file SO THAT EACH…effective processed
- THIS IN TURNS Improve THE RESORTS’ customer service
- Advantage to A BETTER…. is that it helps THE RESORT identify weak AND bottlenecks IN THE RESORT OPERATION
- THE Improvement measures ALSO ENHANCE sustainability…
- THE NEXT RECOMMENDATION IS TO enhance employee development and training. WE WILL DO TWO THINGS
- THE FIRST ONE IS THE Sharing sessions: THE ROOM DIVISION DIRECTOR HAS GAINED respect OF THE LOCALS, SHE SHALL SHARE WITH OTHER EXPATS ABOUT….
- IN ADDITION, THE RESORT SHOULD PROVIDE more training on BVI culture: BEFORE…TRAINING ON different aspects of the BVI culture, SUCH AS…, THE TRAINING WILL BE CONSUCTED BY INSTRUCTOR WHO HAS….
Through better training, EXPATS SHALL BE PREPAREDDfor diff work culture
Learning about….get along..
Adjust mindset WHEN motivating and managing team
However sometimes cultural difference is still hard…absorb AND ADAPT TO
The remedy to this is that during recruitment process…openness to experience…
MARCO WILL TALK ABOUT THE REMAINING TWO RECOMMENDATIONS