a firm's recognition of how its business decisions can affect society
consumerism
the collective demand by consumers that businesses satisfy their needs
business responsibilities
a set of obligations and duties regarding product quality and treatment of customers, employees, and owners that a firm should fulfill when conducting business
monopoly
a firm that is the sole provider of goods or services
sexual harassment
unwelcomed comments or actions of a sexual nature
affirmative action
a set of activities intended to increase opportunities for minorities and women
shareholder activism
active efforts by stockholders to influence a firm's management policies
institutional investors
financial institutions that purchase large amounts of stock