PMP Certification Prep Flashcards

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  1. People can only send to a higher level after fulfilling each of the lower levels; the 5 levels are Psychological (food water, shelter), Safety (security, stability, freedom from harm), Social (friends, family, love), Esteem respect, appreciation), Self-Actualization (optimal performance, growth, learning)
  2. Certain factors in the workplace cause job satisfaction, while separate set of the factors cause dissatisfaction; Hygiene factors (status, job security, salary and fringe benefits) do not cause satisfaction, but if they are missing it causes dissatisfaction
    Herzburg's Motivation-Hygiene Theory
  3. People dislike work, and thus employees must be watched closely. (Micro Manager)
    McGregors Theory-X
  4. People are self-motivated, and thus can be trusted to work hard on their own.
    McGregors Theory-Y
  5. Effectiveness of a leaders management style (task-oriented vs relationship-oriented) is dependent on the situation
    Fiedler's Contingency Theory
  6. People are motivated by either (1) Achievement  (2) Affiliation or (3) Power and are managed accordingly
    McClelland's Theory of Needs
  7. Employees are motivated by the expectation of realistic positive outcomes and related rewards
    Expectancy Theory
  8. A grid that shows the relationship between work packages (rows) and team members (columns)
    Responsibility Assignment Matrix (RAM)
  9. Responsible (does the work), Accountable (ensures the work is done), Consult (input required from SME) Inform (update on status); a type of RAM.
    RACI Chart
  10. Includes information on staff acquisition & release, resource calendars, recognition and rewards, compliance (unions, regulations, legal, etc.), and safety (training, policies, and procedures)
    Staffing Management Plan
  11. What does the following describe? Clarifiers, encouragers, information givers, information seekers, initiators, gatekeepers, harmonizers, and summarizer's
    Constructive Team Roles
  12. What does the phone describe? Aggressors, blockers, dominators, devils advocate, recognition seekers, topic jumpers, withdrawers
    Destructive Team Roles
  13. What does the following statement describe? Formal/Legitimate (BEST; Power based on position or title) Expert (BEST; power based on knowledge or expertise, such as an SME), Reward (you reward desirable behavior with incentives, a.k.a. the carrot method), Referent (power based on respect or adornment), Punishment/Penalty (WORST; threats of punishment, a.k.a. the stick method)
    Forms of Power
  14. What does the statement best describes? Confronting/Problem Solving (BEST; examine alternatives, give-and-take; win-win), Collaborating (management by consensus), Compromising (both parties give something up), Forcing (pushing one's viewpoint at the expense of the others Win-lose), Smoothing/Accommodating (emphasis on areas of agreement but ignore the true problem lose-lose) Withdraw/Avoiding (retreat from conflict lose-lose)
    Methods of Conflict Resolution
  15. What does the following described? 
    • Forming (teams is shy),
    • Storming (not seeing eye-to-eye),
    • Norming (beginning to work together),
    • Performing (well-organized),
    • Adjourning (team disbands)
  16. What does the following described?
    • Leading,
    • Influencing,
    • Effective decision-making;
    (a.k.a. soft skills)
    Interpersonal Skills
  17. The following is the primary source of what?
    Schedule, Resources and Priorities account for 50% of project conflicts
    Primary Source of Conflict
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PMP Certification Prep Flashcards
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