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Accommodation (or Communication Accommodation Theory)
The constant movement toward or away from others by changing your communicative behavior (2 types of accommodation strategies: Convergence and Divergence)
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Convergence
Adapting your communication behavior to the other.
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Divergence
Accenting the differences between yourself and the other through communication
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Maintenance
Persisting in your original communication style regardless of the communication behavior of the other; similar to divergence; underaccommodation
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Overaccommodation
- Demeaning or patronizing talk; excessive concern paid to
- vocal clarity or amplitude, message simplification, or repetition
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Social Identity
Group memberships and social categories that we use to define who we are
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Initial Orientation (or Social Identity Theory):
- A communicator's predisposition to focus on wither their individual identity or their group identity during conversation.
- (If an individual first aligns with their group identity (Tajfel and Turner) their accommodation patterns will be more divergent as they distinguish themselves as group members first.)
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Norms
Expectations about behavior that members of a community feel should (or should not) occur in particular situations
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Attribution Theory
- The perceptual process by which we observe what people do and then try to figure out their intent or disposition.
- (Based on how we attribute the speech of another, we will then converge or diverge accordingly in our accommodation.)
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Five factors that influence the likelihood of initial orientation being group identification
- -Collectivistic Cultural Context
- -Distressing history of interaction
- -Stereotypes
- -Norms for treatment of groups
- -High group solidarity/High group dependence
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Why is Identity important?
Because individuals bring their self-images or identities into each communicative encounter, every communication interaction is affected by their identities.
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Identity
- Who a person is, composed of individual and social categories a person identifies with, as well as the categories that others identify with that person.
- Primary Identities--Most consistent (ethnicity)
- Secondary Identities--More fluid and situational (occupation)
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How is Identity developed? (Three communication processes)
- Process 1: Reflected Appraisals
- Process 2: Social Comparisons
- Process 3: Self-Fulfilling Prophecies
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Self-Concept
The Understanding of one's unique characteristics as well as the similarities to, and differences from others
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Self-Esteem
- Part of one's self-concept; arises out of how one perceives and interprets themselves.
- (In certain situations one can be confident, while in others he is not--> such as speaking in front of a class and speaking in front of an auditorium.)
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Process 1: Reflected Appraisals
- People's self-images arise primarily from the ways that others view them and from the many messages they have received from others about who they are.
- Otherwise known as Looking Glass Self
- Influenced by particular and generalized others (Mead)
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Process 2: Social Comparisons
- We compare ourselves to others to determine how we measure up, and through this social comparison, we evaluate ourselves.
- We define how desirable our own characteristics are by exploring others (teens, peer-pressure, wanting to be popular)
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Process 3: Self-Fulfilling Prophecies
- When an individual expects something to occur, the expectation increases the likelihood that it will.
- Believing in a particular outcome influences people to act and communicate in ways that make that outcome more likely.
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Dimensions of Identity
- Racial Identity
- National Identity-citizenship
- Ethnic Identity--tribal, linguistic (Latino)
- Gender Identity--acting masculine/feminine
- Sexual Identity--sexual preference/orientation
- Age Identity
- Social Class Identity
- Religious Identity.
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The Performance of Identity
- The process or means by which we show the world who we think we are. (We are actors who adapt to the different situations)
- There are different dimensions of identity that we regularly perform
- If we fail to perform these identities in the appropriate way we become open to institutional and social disciplining.
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Mediation
Peaceful third party intervention
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Intercultural communication
Communication that occurs in interactions between people who are culturally different
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Culture
Learned patterns of perceptions, values, and behaviors shared by a group of people
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Border Dwellers
People who live between cultures and often experience contradictory cultural patterns
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Three types of Intercultural Interactions
- * Border Dwellers through Travel
- o Depending on what type of traveler they are, they experience a variety of cultural challenges.
- * Border Dwellers through Socialization
- o Composed of people who grow up living on the borders between cultural groups. I.e. Immigrants in the U.S.
- * Border Dwellers through Relationships
- o People who live on cultural borders because they have intimate partners whose background differs from their own. I.e. Interracial or interethnic marriages
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Voluntary Short-Term Travelers
People who are border dwellers by choice and for a limited time, such as study-abroad students or corporate personnel
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Voluntary Long-Term Travelers
People who are border dwellers by choice and for an extended time, such as immigrants
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Culture Shock
A feeling of disorientation and discomfort due to the lack of familiar environmental cues
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U-Curve Theory
- A theory that individuals go through three predictable phases in adapting to new culture.
- Process:
- * Excitement and anticipation
- * Experience Culture Shock
- * Adaptation
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Involuntary Short-Term Travelers
People who are border dwellers not by choice and only for a limited time, such as refugees forced to move
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Involuntary Long-Term Travelers
People who are border dwellers permanently but not by choice, such as those who relocate to escape war
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Reverse Culture Shock/Reentry Shock
Culture shock experienced by travelers upon returning to their home country
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Encapsulated Marginal People
People who feel disintegrated by having to shift cultures
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Constructive Marginal People
People who thrive in a border dweller life, while recognizing its tremendous challenges
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Cultural Values
Beliefs that are so central to a cultural group that they are never questioned
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When examining cultural values, we must:
- 1. Understand these values are predominant and NOT absolute
- 2. Understand these are cultural values, NOT individual values
- 3. Understand the best way to get to know what a person believes is to get to know the person-->TALK
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6 Cultural values
- 1. Individualism and Collectivism
- 2. Preferred Personality
- 3. View of Human Nature
- 4. Human Nature Value
- 5. Power Distance
- 6. Long Term versus Short Term Orientation
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Individualistic Orientation
A value orientation that respects the autonomy and independence of individuals
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Collectivistic Orientation
A value orientation that stresses the needs of the group
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Preferred Personality
A value orientation that expresses whether it is more important for a person to "do" or to "be"
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View of Human Nature
A value orientation that expresses whether humans are fundamentally good, evil, or both
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Human-Nature Value Orientation
The perceived relationship between humans and nature
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Power Distance
A value orientation that refers to the extent to which less powerful members of institutions and organizations within a culture expect and accept an unequal distribution of power
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Long-term versus Short-term Orientation
The dimension of a society's value orientation that reflects its attitude toward virtue or truth
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Short-term Orientation
A value orientation that stresses the importance of possessing one fundamental truth
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Monotheistic
Belief in one god
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Long-term orientation
A value orientation in which people stress the importance of virtue
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Polytheistic
Belief in more than one god
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Dialectic Approach
Recognizes that things need not be perceived as either/or, but may be seen as both/and
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6 Dialectical Approaches or Tensions
- 1. Culture/Individual
- 2. Personal/Contextual
- 3. Difference/Similarity
- 4. Static/Dynamic
- 5. History/Past-Present/Future
- 6. Privilege/Disadvantage
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Dichotomous Thinking
Thinking in which things are perceived as "either/or" (I.e. good or bad, big or small, right or wrong)
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Intercultural Communication and power
Power is represented in a cultural hierarchy that is never exactly fixed but that does constrain and influence communication among cultural groups. (In any moment there will be one with more power)
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Co-cultural Group
A significant minority group within a dominant majority that does not share dominant group values or communication patterns
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Three factors that influence Relational Development
- Proximity
- Physical Attractiveness
- Similarity
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Proximity
How close one is to others (historically: location wise, such as a college campus, workplace, and neighborhood. Today: email, txt, etc made it larger)
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Attractiveness
The appeal one person has for another, based on physical appearance, personalities, and/or behavior, or communication skills.
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Matching Hypothesis
The tendency to develop relationships with people who are approximately as attractive as we are (can be in friendships, romantic relationship, marriage, or roommate)
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Similarity
Degree to which people share the same values, interest, and background
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Uncertainty Reduction Theory
Theory that argues that much earlier interaction is dedicated to reducing uncertainty about others and determining if one wishes to interact with them again.
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Models for Relational Development
Stage Models & Relationship Trajectory Models
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3 Stage Models of Relationship Development
- * Social Penetration Theory
- * Knapp's Stage Model
- * Rawlin's Stage Model for Friendship
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Social Penetration Theory
A theory that proposes relationships developed through increases in self-disclosure (breadth, depth, frequency)
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Breadth
The numbers of different topics dyads willingly discuss
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Depth
How deep or personal communication exchanges are
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Frequency
How often self-disclosure occurs
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4 Stage Models of Social Penetration Theory
- Orientation
- Exploratory Affective Exchange
- Affective Exchange
- Stable Exchange
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Orientation
The in which people first meet and engage in superficial communication
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Exploratory Affective Exchange
Stage in which people increase the breadth of their communication
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Affective Exchange
Stage in which people increase the breadth, depth, and frequency of their self-disclosure
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Stable Exchange
Stage in which relational partners engage in the greatest breadth and depth of self-disclosure
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Knapp's Stage Model
- Model of relationship development that views relationships as occurring in stages and that focuses on how people communicate as relationships develop and decline (a staircase graph of 5 steps leading up to commitment and down to termination)
- Commitment: 1. Initiating, 2. Experimenting, 3. Intensifying, 4. Integrating, 5. Bonding.
- Termination: 1. Differentiating, 2. Circumscribing, 3. Stagnating, 4. Avoiding, 5. Terminating
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Initiating
Stage of romantic relational development in which both people behave so as to appear pleasant and likeable
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Experimenting
Stage o romantic relational development in which both people seek to learn about each other
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Intensifying
Stage of romantic relational development in which both people seek to increase intimacy and connectedness
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Integrating
Stage of romantic relational development in which both people portray themselves as a couple
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Bonding
Stage of romantic relational development characterized by public commitment
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Differentiating
Stage of romantic relational dissolution in which couples increase their interpersonal distance
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Circumscribing
Stage of romantic relational dissolution in which couples discuss safe topics
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Stagnating
Stage of romantic relational dissolution in which couples try to prevent change
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Avoiding
Stage of romantic relational dissolution in which couples try not to interact with each other
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Terminating
Stage of romantic relational dissolution in which couples end their relationship (does not necessarily mean that it is a regret or that they did not stay friends)
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Rawlin's Stage Model for Friendship
- Stage 1: Role-limited interaction (friend of a friend)
- Stage 2: Friendly relations (introduces possibility of future friendship)
- Stage 3: Moves toward friendship
- Stage 4: Nascent friendship
- Stage 5: Stabilized friendship
- Stage 6: Waning friendship (friends on facebook that you haven't spoken to in a long time)
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Three Relational Trajectory Models
- * Whirlwind Trajectory
- * Friendship First Trajectory
- * Turning Points Model
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Relational Trajectory Models
Relationship development models that view relationship development as more variable than do stage models
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Whirlwind Trajectory
Characterized by "love at first sight" and a rapid progression toward commitment
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Friendship First Trajectory
Characterized by a gradual progression from friendship to romance
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Turning Point Model
- A model of relationship development in which couples move both toward and away from commitment over the course of their relationship
- Couples engage in 14 turning points in their relationship (I=increase; D=decrease; 0=no change):
- Get-to-know time (I)
- Quality time (I)
- Physical separation (0)
- External competition (D)
- Reunion (I)
- Passion (I)
- Disengagement (D)
- Positive psychic change (I)
- Exclusivity (I)
- Negative psychic change (D)
- Making up (I)
- Serious commitment (I)
- Sacrifice (I)
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Relationship Dialectics
Dialectics are the contradictory tensions that couple's experience in relationships.
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3 primary Relationship Dialectic Tensions and the different stages
- Autonomy/connection
- Expressive/privacy
- Change/Predictability
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Dialectic
The tension people experience when they have two seemingly contradictory but connected needs.
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Autonomy/Connection
A dialectical tension in relationships that refers to one's need to connect with others and the simultaneous need to feel independent au autonomous
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Expressiveness/Privacy
A dialectical tension in relationships that describes the need to be open and to self-disclose while also maintaining some sense of privacy
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Change/Predictability
A dialectical tension in relationships that describes the human desire for events that are new, spontaneous, and unplanned while simultaneously needing some aspect of life to be stable and predictable
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Tactics for initiating friendship and relationships
Effective communication (flirting/asking nonthreatening questions) I.e. touch, nonverbal communication, questions/comments
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Maintaining Relationships
- Effective communication-->couples' happiness
- Satisfied relationships-->effective communication
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Maintaining Friendship through Communication
- Equal communication skills=better/stronger friendship
- Assurances, positivity, open discussion, and listening
- Shared activities and ongoing interactions
- Good conflicting management skills
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Relational Maintenance
- Behaviors that couples perform that help maintain their relationship
- (Positivity, Openness, Assurances, Social networks, Sharing tasks, Joint activity, Mediated communication, Avoidance/antisocial, Humor)
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2 basic trajectories for ending relationships
Sudden death and Passing Away
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Sudden Death
The process by which relationships end without prior warning for at least one participant
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Passing Away
The process by which relationships decline over time
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Fatal Attraction Concept
Qualities individuals initially found attractive became the qualities that led to the end of the relationship.
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Romance Termination Strategies
- Negative Identity Management
- De-escalation Strategies
- Justification Strategies
- Behavioral de-escalating strategies
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Negative Identity Management
Communicating in ways that arouse negative emotions in order to make the other person upset enough to agree to break off a relationship
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De-escalation Strategies
Covers broad range of strategies, such as promising some continued closeness (we can still be friends) or suggesting that the couple might reconcile in the future. An attempt to reframe or change the definition of the relationship
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Justification Strategies
Finding reasons to end the relationship (Positive (more time for our careers) or negative reasons (we will hate each other)
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Behavioral de-escalating strategies
Avoiding the partner (least used b/c it is hard to avoid your ex.)
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Friendship Termination Strategies
Withdrawal/Avoidance; Machiavellian Tactics; Positive Tone Strategy; Openness
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Withdrawal/Avoidance
A friendship termination strategy in which friends spend less time together, don't return phone calls, and avoid places where they are likely to see each other
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Machiavellian Tactics
Having a third party convey one's unhappiness about a relationship
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Positive Tone Strategy
Express concern for the rejected friend and try to make the person feel better
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Openness
You straightforwardly explain to your friend why the relationship is ending
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Challenges to Relationships
- Aversive Communication Behaviors
- Deceptions
- Jealousy
- Interpersonal Violence
- Sexual Coercion
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Two types of Interpersonal Aggression
- Battering
- Situational Couple Violence
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Deception
Concealment, distortion, or lying in communication
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Truth Bias
The tendency to not suspect one's intimates of deception
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Jealousy
A complex and often painful emotion that occurs when a person perceives a threat to an existing relationship
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Interpersonal Violence
Physical violence against a partner or child
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Sexual Coercion
Physically nonviolent pressure to engage in unwanted sex
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Homogeneity
A high degree of similarity
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Relational Dialectics
- A dynamic knot of contradictions in personal relationships; an unceasing interplay between contrary or opposing tendencies
- Much of Baxter and Montgomery's work is inspired by Bakhtin who saw dialectical tensions as providing an opportunity for dialogue
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Dialectical Tensions
Dialectical tensions play out in both our relationships (internal) and between the couple and the community (external)
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Internal Dialectics
Ongoing tensions played out within a relationship
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External Dialectics
Ongoing tensions between a couple and their community
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The three primary dialectics
- * Integration/Separation
- * Stability/Change
- * Expression/Non-expression
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Integration/Separation
- A class of relational dialectics that includes connectedness-separateness, inclusion-seclusion, intimacy-independence, and closeness-autonomy
- According to B & M, this is the primary strain within relationships
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Stability/Change
A class of relational dialectics that includes certainty-uncertainty, conventional-uniqueness, predictable-surprise, and routine-novelty
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Expression/Nonexpression
- A class of relational dialectics that includes openness-closeness, revelation-concealment, candor-secrecy, transparency-privacy
- Each possible advantage for going public is offset by a corresponding potential danger
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Second Generation Dialectics
- Baxter has recently taken her notion of dialectics and applied it to the relational implications of Bakhtin's notion of dialogue--Talk that constructs negotiations: What is the end result? How does it change?
- Baxter believes that dialogue is the second generation of relational dialectics.
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There are five strands of thought that characterizes dialogue
- Strand 1: Dialogue as a constitutive process
- Strand 2: Dialogue as dialectical flux
- Strand 3: Dialogue as an aesthetic moment
- Strand 4: Dialogue in utterance
- Strand 5: Dialogue as Critical Sensibility
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Dialogue
Communication that is constitutive, always in flux, capable of achieving aesthetic moments
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Strand 1: Dialogue as a constitutive process
- Constitutive Dialogue: Communication that creates, sustains, and alters relationships and the social world; social construction
- A Constitutive Approach suggests communication creates and sustains the relationship
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Strand 2: Dialogue as dialectical flux
Dialectical Flux: The unpredictable, unfinalizable, indeterminate nature of personal relationships
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Strand 3: Dialogue as an aesthetic moment
- Aesthetic Moment: A fleeting sense of unity through a profound respect for disparate voices
- in dialogue
- * Moment of communication of real connection that last
- just a moment, and can never be found again.
- * Moment when you come to a realization about a topic. "I never would have thought or seen it in
- that way"
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Strand 4: Dialogue in utterance
- A portion of multi-vocal communication that affects and is affected by one or more other voices in the conversation
- Creates the back and forth in communication
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Spiraling Inversion
Switching back and forth between two contrasting voices, responding first to one pull and then the other
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Segmentation
A compartmentalizing tactic by which partners isolate different aspects of their relationship
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Strand 5: Dialogue as Critical Sensibility
An obligation to critique dominant voices, especially those that suppress opposing viewpoints; a responsibility to advocate for those who are muted
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"Walk the narrow ridge"
Balancing interests off all in your life (yours and those around you.)
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Consequentialist Ethics
Judging actions solely on the basis of their beneficial or harmful outcomes.
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Principle of veracity
Truthful statements are preferable to tell lies in the absence of special circumstances that overcome their negative weight
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Concluding Thoughts on Relational Dialectics:
- Many theorist don't think relational dialectics should be considered a theory
- "It lacks the structural intricacies of formal theories for predictions and explanations; it offers no extensive hierarchical array of axiomatic or propositional arguments. It does not represent a single unitary statement of generalized predictions"
- * Baxter and Montgomery offer relational Dialectics as a sensitizing theory that should be judged on the basis of its ability to help us see close relationships in a new light.
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The Interactional View by Watzlawick and the Palo Alto group
These researchers were interested in studying HOW certain behaviors affect people rather than why they did them
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Watzlawick and The Pragmatics of Human Communication
- This theory was developed by Paul Watzlawick and published in the book. 1965
- In this book, he and his co-authors outlines several different axioms of communication that he believed made up the "grammar of communication" or "the rules of the game"
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Axioms of Interpersonal Communication
- Oftentimes, systems become static (such as Family Homeostasis)
- Through understanding these axioms, we can begin to recognize and change our destructive attitudes towards change.
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Family System
A self-regulating, interdependent network of feedback loops guided by members' rules; the behavior of each person affects and is affected by the behavior of another
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Games
Sequences of behaviors governed by rules
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Family Homeostasis
The tacit collusion of family members to maintain the status quo
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Axiom 1: One cannot not communicate
- Even if we deliberately don't respond, the nature of communication requires a reciprocal interaction--therefore even our failure to respond sends a message.
- I.e. Symptom Strategy
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Symptom Strategy
Ascribing our silence to something beyond our control that renders communication justifiably impossible (sleepiness, headache, drunkenness, etc...)
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Axiom 2: Communication= Content + Relationship
- Any message we send (either verbal or nonverbal) is made up of both content component and a relationship component.
- Relationship aspects surround content and thus provide a context and atmosphere for the interpretation.
- Watzlawick referred to the relational aspect of interaction as metacommunication
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Content
The report part of a message; what is said verbally
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Relationship
The command part of the message; how it is said nonverbally
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Metacommunication
Communication about communication
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Axiom 3: The nature of a relationship depends on how both parties punctuate the communication sequence
- Punctuate: Interpreting an ongoing sequence of events by labeling one event as the cause and the following event as the response
- * This sometimes results in conceiving of ourselves as reacting to, but not as provoking the attitudes of others.
- * Makes it hard to break the cycle
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Punctuate
Interpreting an ongoing sequence of events by labeling one event as the cause and the following as the response.
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Axiom 4: All communication is either symmetrical or complementary
- * Symmetrical interchange
- * Complementary interchange
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Symmetrical Communication
Interaction based on equal power
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Complementary Interchange
Interaction based on accepted differences of power
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Rogers and Farace identify three types of communication exchanges that help us better Watzlawick�s idea
- * One-up communication
- * One-down communication
- * One-across communication
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One-up Communication
A conversational move to gain control of the exchange; attempted domination
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One-down Communication
A conversational move to yield control of the exchange; attempted submission
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One-across Communication
A conversational move to neutralize or level control within the exchange; when just one party uses it, the interchange is called transitory
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Trapped in Systems
Watzlawick saw family members (or anyone in a system) as often caught in the double-bind of mutually exclusive expectations, which Bateson describes as the double-bind--Circle that continually perpetuates itself.
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Enabler
Within addiction culture, a person whose nonassertive behavior allows others to continue in their substance abuse
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Double Bind
A person trapped under mutual exclusive expectations; specifically; the powerful party in a complementary relationship insists that the low-power party act as if it were symmetrical (I.e. Tell me you love me!)
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Reframing
- The process of instituting change by stepping outside of a situation and reinterpreting what is means
- It's all how you look at something
- Accepting a new frame (or way), implies rejecting the old one.
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Addiction Model
Assumes alcoholism and other addictions are diseases to be cured rather than character disorders to be condemned
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Whole-message Model
Regards verbal and nonverbal components of a message as completely integrated and often interchangeable
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Equifinality
A systems-theory assumption that a given outcome could have occurred due to any or many interconnected factors rather than being a result in a cause-effect relationship
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