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MGMT WEEK 7

  1. Two types of disagreements
  2. Substantive
    Emotional
  3. Conflict management styles (5 Types)
    • 1. Avoidance
    • 2. Accomadation (smoothing)
    • 3. Competition (Authoritative command)
    • 4. Compromise
    • 5. Collaboration (problem solving)
  4. How to increase cohesiveness
    • 1. Induce agreement on team goals
    • 2. Increase membership homogeneity
    • 3. Increase interaction among members
    • 4. Decrease team size
    • 5. Introduce competition with other teams
    • 6. Reward team rather than individuals
  5. Cohesiveness
    Degree to which members are attracted to a team and motivated to remain
  6. Stages of team development
    (5)
    • Forming
    • Storming
    • Norming
    • Performing
    • Adjourning
  7. Open systems model of team effectivness: Group processes
    • The way members interact and work together to transform inputs into outputs 
    • Communication
    • Decision Making
    • Cohesion
    • Conflict
  8. Managers roles in teams
    • Supervisor 
    • Network facilitator - peer leader
    • Helpful participant 
    • External Coach
  9. Team Effectiveness is summerised by:
    Quality of inputs + (Process - gains - process losses)
  10. Two types of culture
    • Observable culture
    • Core Culture
  11. Core culture (4 aspects)
    • Stories 
    • Rites and rituals
    • Heroes
    • Symbols
  12. Criteria for core values
    • Relevance
    • Persuasivenss
    • Strength
  13. Communication essential for (6 points)
    • Establishing and maintaining interpersonal relationships
    • Listening to others
    • Gaining the information to create inspirational work place
    • Handling Conflict
    • Negotiating successfully
    • Leading Successfully
  14. Types of Noise
    • Semantic problems
    • Absence of feedback 
    • Physical distractions
    • Status effects
    • Cultural differences
  15. Rules for active listening (5)
    • 1. Listen for message content
    • 2. Listen for feelings
    • 3. Respond to feelings
    • 4. Note all cues, Verbal and non verbal
    • 5. Paraphrase and restate
  16. Difference between high richness and low richness communication
    • High richness
    • Personal, two way, slow

    • Low richness
    • Impersonal, one way, fast
  17. Two types of conflict
    Functional and dysfunctional conflict
Author
Marciaho
ID
242273
Card Set
MGMT WEEK 7
Description
Week8
Updated

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