Final Q#5

When doing a release from hold you are; Processing a:

A release from hold call is a type of ____ call.

What does AEVS stand for?

When a MediCal member's account shows terminated, the MSR rep will give eligibility based on what:

When looking up a member in AEVS, you verify the month the member was disenrolled first?
True False

How soon will a release form hold be updated in MEIS once the documentation was completed?

What items do you look at when looking in AEVS:

The member's record shows terminated on May 3, 2012; what month do you verify first in AEVS?

Are members always placed with the doctor that is showing in AEVS? If no, explain when they may be placed with a different doctor.

Once you verify the eligibility in AEVS, what is the next thing that you do?

What is placed in the "Elig info given" box when the member has a red light?

What call type is used with this type of call?

Release from hold call is not an eligibility call.
True False

What screen do you look in when verifying the availability of the PCP?

If a member is trying to pick up their medication and their account is showing terminated as of July 31. 2012 and AEVS shows they are active. After you complete the Release from hold, who do you send this notice to so the member can get their medication within 2 hours

We can only place a member back with their previously assigned PCP when the doctor's panel shows "Y, Y"
True False