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Ambushing
Is listening carefully for the purpose of attacking (85)
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Critical Listening
Attending to communication to analyze and evaluate the content of communication or the person speaking (86)
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Defensive Listening
Perceiving personal attacks, criticisms, or hostile undertones in communication where none are intended (85)
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Hearing
The physiological activity that occurs when sound waves hit our eardrums.
Unlike listening hearing is a passive process(75)
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Informational Listening
Listening to gain and understand information; tends to focus on the content level of meaning (86)
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Listening
A complex process that consists of being mindful, physically receiving messages, selecting and organizing information, interpreting, responding, and remembering (75)
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Mindfulness
- Being fully present in the moment; the first step of listening and the foundation of all other steps.
- From Zen Buddhism (76)
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Minimal Encouragers
Communication that, by expressing interest in hearing more, gently invites another person to elaborate (89)
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PseudoListening
Pretending to listen (83)
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Relational Listening
- Listening to support another person or to understand another person's feelings and perceptions;
- Focuses on the relational level of meaning as much as the content level of meaning (88)
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Selective Listening
- Focusing on only selected parts of communication.
- We listen selectively when we screen out parts of a message that don't interest us or with which we disagree and also when we rivet attention on parts of communication that do interest us or with which we agree (84)
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