Class E

  1. A user wishes to access their contacts from their Android phone. Which of the following methods will provide the MOST up-to-date contact information on the user's phone on a daily basis?

    A. Enable contact synchronization by setting up their email account on the phone.
  2. Which of the following explains why a tablet OS loads quicker than a laptop OS?

    A. A SSD drive loads data much faster than a SATA drive.
  3. A user recently purchased a new high-end graphics card, and would like to run their existing games through an LCD TV at 1080p. However, when the installation is complete, none of the games appear correctly on the LCD TV. Which of the following is the MOST likely cause?

    C. The games do not support a 1920x1080 resolution.
  4. A user is running a RAID 0 array and has problems with one of the drives. Which of the following actions will the technician take NEXT?

    B. Replace the drive; all the data is lost and cannot be recovered.
  5. A technician is taking apart a laptop in order to replace an internal part. During this process, which of the following represents a best practice?

    B. Label the screws according to where they came from
  6. A user is reporting that they are clicking on search results and being redirected to the wrong sites. Which of the following should a technician check FIRST?

    D. Proxy Settings
  7. QUESTION 7When setting up a new wireless router, which of the following actions should the technician take FIRST in order to secure the network? (Select TWO).

    • D. Change the SSID
    • E. Change the default user name
  8. A user with a CRT monitor notes that there is a discolored area in a portion of their screen. Which of the following is the MOST likely cause of the issue?

    A. The screen needs to be degaussed
  9. A user reports an issue of intermittent Read / Write errors occurring on their PC. Which of the following actions would a technician MOST likely take?

    A. Run CHKDSK on the drive
  10. A user reports a loud clicking noise coming from their PC, but the PC operates normally. Which of the following actions should the technician perform FIRST when responding to this issue?

    D. Attempt to backup data from the hard drive
  11. Which of the following display types may be practical for a laptop format, but has limited uses due to heat considerations?

    C. Plasma
  12. Which of the following would be the BEST means of maintaining data security for a mobile device that has been lost or stolen?

    D. Remote wipe
  13. Which of the following steps would allow display output from a laptop to an external display? (Select TWO).

    • E. Press the appropriate Function Key combination
    • D. Enabling second monitor in the Windows Display Settings
  14. Which of the following allows a hidden backdoor to be used for access to workstations on the Internet?

    C. Rootkits
  15. Which of the following allows a user to enable XP mode?

    A. Windows 7 Professional
  16. A user states they have rebooted the printer and it is displaying "PC load letter". Which of the following is the MOST likely cause?

    B. The printer is out of paper.
  17. A technician needs to remove the ability of standard users to shut down or restart a shared computer. Which of the following commands can be used to accomplish this task?

    A. gpedit.msc
  18. A user reports that all print jobs sent to a certain printer that require legal sized paper are not printing. However, standard size paper jobs are printing correctly. A technician checks the paper tray and verifies that it is loaded with legal size paper. Which of the following is the MOST likely cause of the problem?

    B. The paper size for the tray is incorrect in the printer setup.
  19. Which of the following directory paths is the default profile folder for User1 in Windows 2000?

    B. C:\Documents and Settings\User1
  20. A user reports that a computer reboots several times a day unexpectedly. Configuration management shows that the machine recently had a second hard drive and a DVD-ROM burner installed. Which of the following BEST describes the troubleshooting steps?

    A. Determine the available wattage offered by the power supply and ensure it meets the power needed for all of the system components.
  21. A technician replaced a laptop motherboard with an identical model and now wireless networking is not working. Which of the following is the MOST likely cause?

    A. The technician failed to connect the antenna wires to the WiFi card.
  22. In which of the following locations is the Windows Vista local user settings found?

    A. A.%userprofile%\AppData\Local
  23. A user recently purchased an 802.11g-capable laptop, but reports their network connection speed is much slower than expected. The technician notes that while the users wireless signal strength is excellent, they are connected at just 11Mbps. Which of the following BEST describes the cause of the problem?

    D. The user is connected to an 802.11b wireless access point.
  24. A user reports they cannot access the Internet. The technician has verified the user's browser settings. The user's PC has a static IP configuration. Which of the following is the NEXT step the technician should take?

    C. Check the DNS server addresses and verify they are current.
  25. A printer is suddenly not printing using Windows XP. Which of the following is the BEST procedure to get the printing restarted?

    D. Examine the print queue, stop and then restart the spooler service.
  26. Which of the following would have to be disabled on a PC if a user wants to assign a static IP address on that PC?

    D. DHCP
  27. A technician has installed a maintenance kit on a laser printer and replaced all consumables. Which of the following should the technician do NEXT?

    C. Reset the page count.
  28. Which of the following is true for a 10/100 NIC running at full-duplex?

    B. NIC will simultaneously transmit data in both directions at a time.
  29. An end user reports that they are unable to access any websites or network resources by the fully qualified domain name (FQDN); however, the technician is able to access these resources by IP address. Which of the following is the MOST likely cause for this problem?

    D. The customer's DNS server is unavailable.
  30. A client calls after connecting the keyboard and mouse to a new computer. The client indicates that neither the keyboard nor the mouse works. The technician has determined these devices are connected through the PS/2 ports. Which of the following recommendations is BEST?

    A. Make sure the PS/2 plugs and ports are color matched.
  31. A technician is replacing a defective DVD drive. After installing the new device, the BIOS does not recognize the DVD drive. Which of the following is MOST likely the solution?

    D. Change the jumper settings on the drive.
  32. A technician is troubleshooting a laptop LCD monitor with an extremely dim screen. Which of the following is the cause?

    A. Backlight failure
  33. A technician is tracing a cable from a desk back to a patch panel in the wiring closet. The cables are not labeled. Which of the following tools would BEST trace the cable?

    D. Induction toners
  34. Which of the following utilities would a technician use to verify that a sound card is correctly installed on a PC?

    A. Device Manager
  35. A user is unable to receive FTP antivirus updates from the vendor but has network connectivity. Which of the following settings should be checked? (Select TWO).

    • B. Port 21 is open
    • E. The proxy setting in the antivirus application
  36. Two employees share a computer. The computer has a locally attached USB printer. Both users are local administrators of the computer. Both employees login under their own accounts. Employee A can print with no issue; however, employee B cannot. No error messages are reported. Which of the following is MOST likely the problem?

    D. Employee B`s profile is set to use a virtual printer as the default printer
  37. A Windows XP system stops booting with the error message `NTLDR is missing'. Which of the following is the BEST resolution for this problem?

    B. fixboot
  38. After installing a single new RIMM memory module the system fails to start properly or recognize the new memory. Which of the following is MOST likely the problem?

    D. RIMM modules must be installed in pairs.
  39. A customer states that their laptop has stability issues after a recent memory upgrade. Which of the following is the MOST likely cause?

    D. The memory is not properly seated.
  40. A technician upgrades a computer from Windows XP Media Center Edition to Windows Vista Home Premium. After the upgrade Aero will not turn on. The system has a 2.4 GHz processor, 1GB of RAM, and a DirectX 7 video card. Which of the following will resolve this issue?

    C. Upgrade the video card to a DirectX 9 compatible card.
  41. A storm occurred overnight and a user is having a problem turning on a workstation. The technician has determined power to the monitor is good when plugged into the same power strip as the workstation. Which of the following is the BEST tool to use?

    D. Power supply tester
  42. A user has installed a second hard drive into a computer and receives a message stating `Invalid Boot Volume.' Which of the following should a technician recommend to solve this problem?

    D. Set the jumpers on both hard drives to C/S.
Card Set
Class E