-
6 steps to solve any problm:
- • Interview usr & back↑ data
- • examin systm/anlyz problm & make initial determin'n of problm source
- • test theory, if not confirmed, form anthr theory /escal8 problm to som1 higher up w/more expernce/resources
- • after problm source, plan what to do & fix it
- • verfy problm fixed & systm works; take prevntve measurs, make sure doesn't happn again
- • documnt activities, outcoms, & what u learnd
-
What folder driver files stored in ?
C:WindowsSystem32driver
-
KERNEL_DATA_INPAGE_ERROR means
- possble bad memry,
- corruptd hrd drive,
- or failing procssr.
-
19NTFS_FILE_SYSTEM means...
- most likly hrd drve corrpted,
- can run Chkdsk /r
-
3 othr names for a BSOD:
Blu Screen of Death, Blue Screen, Stop Err
-
When an app writtn for WinXP doesnt work in Win7, which tool should you attmpt use 1st to solv problm, Compat Mode / XP Mode? Why?
Compat Mode, cuz XP Mode only availble on virtual machines (use least invasive method 1st).
-
BAD_POOL_HEADER can indicate many diff err:
- Corrupt apps, Win , bad memory. *Roll back any recent updates, Check recent changes/updates to systm.
- If sevrl updates occrred, possibly apply restore pt from just before problm startd.
-
Command-line tool used to stop progrm that is hung?
Taskkill /f /pid: (taskpid)
-
If app works when in Safe Mode, but not normal mode?
it's probly an unecesry startup progrm (that's source of problm).
-
How does Win know which app to use to open file when u dbl-click file in Win Explor?
file ext determins assoc in Win
-
Used to registr component of app in Win Regstry by eithr sftware develpr/systm admstr
Component Servcs & Regsvr32.exe tools
-
Win tool used-
install drivrs so usr can open data file using app. normally not used w/ file.
Data Sources (ODBC)
-
How can u elimin8 possiblty that app error is caused by anothr app running in bckgrnd?
Boot systm in Safe mode, then run app
-
Methods used to test memry on WinXP systm:
- If can't boot from hrd drve, boot from Win setup DVD
- Opening screen, sel ur lang
- Nxt screen, clck Repair ur comptr
- Next box, sel the Win instal'n to repair
- Systm Recovry Opt'n Win appears
- Clck Win Memry Diagnstc & follow direct'n on-screen.
- If tool reports memry err, replace all memry modules installd on mthrboard
-
GUI tool used to stop progrm that's hung?
Taskmgr
-
How many bits does an x86-based OS prcss @ 1 time?
32-bits
-
Comm using Memory Diagnstcs tool?
Mdsched.exe
-
2Blue screen err happen when ? procss runs
- kernel mode encountr a problm
- & Win must stop systm
-
8 steps to follow when u get a BSOD after start-up:
- •Search web for err name
- • If Device drver name/servce shown: use win explor to loc8 progrm file, sel file properties, look @ details (to determin purpose of file) Then, reinstall device drver that caused issue.
- • Immedtly (after systm restart ) Win err mssge box maybe shown w/useful info.
- • Chck Event Viewr.
- • Chck Archivd msgs (Action Cntr) & in Vsta, chck Problm Reports & Solut'ns windows
- • Run Wind updates & apply any patchs
- • Undo any recent changes to system
- • Run Memry Diagnstcs tool -chck memry & use Chkdsk /r to chck for hrd drive err
- 22DIVIDE_BY_ZERO_ERROR Describe each of the following. Note: some of these terms refer to processors, some to operating systems, and some to both.
- 23x86-64 Hybrid processor can process 32 / 64-bits
- 24AMD64 Refers specifically AMD hybrid processors.
- 25IA64 Specifically Intel 64-bit processors (Itanium/ Xeon)
- 26x64 Refers to 64-bit OS
- 27Question 4 asks about the command to use Memory Diagnostics. What are the other two ways to start Memory Diagnostics?
- Method 1: In command prompt window, enter mdsched.exe and press enter. A dialogue box appears
- Asking if you want to run the test now or on next restart.
- Method 2: If you can't load Windows desktop, press the spacebar during the boot. The Windows Boot Manager screen appears. Select Windows Memory Diagnostic and press Enter.
- 28Describe the most common cause of improper shutdowns/ system lockups, and list four troubleshooting steps:
- 1. Check Event Viewer.
- 2. Apply any Windows Patches.
- 3. Use Memory Diagnostics & Chkdsk.
- 4. Check the BIOS for CPU temperature. (not exceed 38 C)
-
29List 2 ways to turn disable automatic restarts if you're caught in endless cycle of restarts & BSODs:
Restart PC in Safe Mode, if unable to boot, (Safe Mode) Press F8 @ startup and select Disable automatic restart on system failure.
-
30List 4 steps to take if an app has been installed, but never worked:
- 1. Update Windows & search web.
- 2. Run installation program/ app as administrator.
- 3. Check if older app is having compatibility problems with Windows.
- 4. Verify app is digitally signed.
-
UNEXPECTED_KERNEL_MODE_TRAP means
- caused by bad memry
- Run Memory Diagnostics to test it
-
31List 13 useful rules of troubleshooting::
- 1. Approach problem systematically.
- 2. Establish priorities.
- 3. Beware of User error.
- 4. Keep your cool & don't rush.
- 5. Make no assumptions.
- 6. Try simple things 1st.
- 7. Become a researcher.
- 8. Divide & conquer.
- 9. Write things down.
- 10. Don't assume the worst.
- 11. Reboot & start over.
- 12. Use least invasive solution 1st!
- 13. Know your starting point.
- 32List the 3-step process for forming & testing your best guess:
- 1. Reproduce problem & observe for yourself what the user has described.
- 2. Decide if the problem is hardware/software related.
- 3. Make your best guess as to the source of problem & don't forget to question the obvious.
-
33List the 5-step process for solving app problems:
- 1. Interview the User &backup data.
- 2. Error Messages, Google the web, and logs can help.
- 3. Consider the data or app is corrupted.
- 4. Consider outside interference.
- 5. Consider Windows might be problem.
-
34Suppose you’re about to troubleshoot a computer that is unable to boot to the Windows desktop, and the user has files that haven’t been backed up yet. How can you back up the files?
- Remove drive & place into a working computer.
- Copy the files needed from the drive onto another drive, Flash Drive, CD, etc.
- *Be sure the user verifies that all the necessary files have been copied.
- * Be sure the drive is set to be secondary drive.
- If Sata drive no setup is necessary.
- IDE or Pata drives may require switch setting to connect as Slave drive
|
|