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Definition: Ad Hoc Interpreter
Using a patien't family member, friend, or child as interpreter for a limited English proficiency (LEP) patient.
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Definition: Animism
Imagining that inanimate objects come alive and have human characteristics
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Definition:Avoidance Language
The use of euphemisms to avoid reality or to hide feelings.
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Definition:Clarification
Examiner's response used when the patient's word choice is ambiguous or confusing.
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Definition:Closed Questions
Questions that ask for specific information; elicit a short, one- or two- word answer, a yes or no or a forced choice.
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Definition:Confrontation
Response in which the examiner gives honest feedback about what he or she has seen or felt after observing a certain patient action, feeling, or statement.
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Definition:Distancing
The use of impersonal speech to put space between the self and a threat.
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Definition:Elderspeak
Infantilizing and demeaning language used by a health professional when speaking to an older adult.
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Definition:Electronic Health Recording
Direct compute entry of the patient health record while in the patien't presence.
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Definition: Empathy
Viewing the world from the other person's inner frame of reference while remaining yourself; recognizing and accepting the other person's feelings without criticism.
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Definition:Ethnocentrism
The tendency to view your own way of life as the most desirable, acceptable or best and to act in a superior manner to another culture's lifestyle.
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Definition:Explanation
Examiner's statements that inform the patient; examiner shares factual and objective information.
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Definition:Facilitation
Examiner's response that encourages the patient to say more, to continue with the story.
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Definition:Geographic Privacy
Private room or space with only examiner and patient present.
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Definition:Interpretation
Examiners statement that is not based on direct observation, but is based on examiner's inference or conclusion; it links events, makes associations, or implies cause.
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Definition:Interview
Meeting between examiner and patient with the goal of gathering complete history.
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Definition:Jargon
Using medical vocabulary with patient in an exclusionary and paternalistic way.
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Definition:Leading Question
A question that implies that one answer would be better than another.
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Definition:Nonverbal Communication
Message conveyed through body language-posture, gestures, facial expression, eye contact, touch, and even where one places the chairs.
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Definition:Open-ended Questions
Asks for longer narrative information; unbiased;leaves the person free to answer in any way.
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Definition:Reflection
Examiner response that echoes the patient's words; repeats part of what the patient had just said.
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Definition:Summary
Final review of what examiner understands patient has said; condenses facts and presents a survey of how the examiner perceives the health problem or need.
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Definition:Telegraphic Speech
Speech used by age 3 or 4 in which three or four word sentences contain only the essential words.
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Definition:Verbal Communication
Messages sent through spoken words, vocalizations, tone of voice.
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