Organization Behaviour Chapter 2

  1. Perception
    As we observe people, we try to make explanations as to why they behave the way they do
  2. Factors influencing perception
    Perceiver, Target, and Situation
  3. Perceiver
    Attitudes, motives, past experience
  4. Target
    What we see: People, motion, sounds, size
  5. Situation
    Context - timing, work setting, social setting
  6. Attribution Theory
    Internally or externally caused
  7. Fundamental Attribution Error
    Underestimate external and overestimate internal when judging others
  8. Self-serving bias
    Attribute success to internal factors and blame failures on external factors
  9. 3 rules about behaviour
    When we try to determine whether behaviour is internally or external caused, we rely on these 3 rules about behaviour: Distinctiveness, Consensus, and Consistency
  10. Distinctiveness
    Ask whether the individual does the same thing in other situations
  11. Consensus
    Ask whether anyone in a similar situation would act the same way
  12. Consistency
    Ask whether the individual has been acting the same way over a long period of time
  13. Shortcuts to judging others
    Selective perception, halo effect, contrast effect, projection, stereotyping
  14. Selective perception
    Interpret based on interests, background, attitude, experience
  15. Halo effect
    Impression about a person based on a single characteristic
  16. Contrast effect
    evaluate person by comparing that person to others recently, encountered
  17. Projection
    Attributing your characteristics to others
  18. Stereotyping
    Judging someone on the basis of the group to which that person belongs
  19. Self-fulfilling prophecy
    A person will behave in ways consistent with how he/she is perceived by others
  20. The big five model
    Extroversion, agreeableness, conscientiousness, emotional stability, and openness to experience
  21. Extroverson
    • Comfort level with relationships
    • A) Extrovert - Sociable, talkative, assertive
    • B) Introvert - Solitude
  22. Agreeableness
    likes harmony
  23. Conscientiousness
    Responsible, high predictor of job performance
  24. Emotional Stability
    Withstand stress, calm, secure vs tense insecure
  25. Openness to experience
    Range of interests
  26. Major personality attributes influencing OB
    Core self-evaluation, Machiavellianism, Narcissism, Self-monitoring, Risk taking, Type A personality, Type B Personality, Proactive Personality
  27. Core Self-Evaluation
    Degree that people like or dislike themselves, sees themselves as capable and effective, feels in control of their environment or powerless over it
  28. Machiavellianism (Mach)
    Emotionally distant, the end justifies the means
  29. Narcissism
    Arrogant, self-important, entitled
  30. Self-monitoring
    Ability to adjust to adjust your behaviour to situations
  31. Risk taking
    take chances
  32. Type A Personality
    Time urgency, achieve more in less time
  33. Type B Personality
    Not focused on time urgency too much, doesn't feel guilty about time
  34. Proactive Personality
    Identifies opportunities, shows initiative, takes action and perseveres until change occurs
  35. Emotional Intelligence
    Self-Awareness, Self-management, self-motivation, empathy, social skills
  36. Self-awareness
    Being aware of your feelings
  37. Empathy
    Sense how others feel
  38. Social skills
    handle the emotions of others in building and leading groups and teams
  39. Self-motivation
    Persistent in the face of setbacks and failures
  40. Self-management
    Manage emotions and impulses
  41. Emotional Dissonance
    Inconsistencies between the emotions people feel and the emotions they show
  42. Affective Events Theory
    Employees react emotionally to things that happen to them at work, and that this emotional reaction influences their job performance and satisfaction
Card Set
Organization Behaviour Chapter 2
Chapter 2: Perception, Personality, and Emotions