1. The combination of self, self esteem, and personality is...
    Self concept
  2. Starts at birth, what we know, our hair color...
  3. What others see about us, how we come across to others...
  4. Crossed Transactions
    Conversation terminates
  5. Ulterior transactions
    Involves more than 2 ego States and has a hidden or ulterior psychological meaning in addition to the spoken (social) meaning.
  6. Sent and received messages are from expected ego States.
    Complimentary transaction
  7. Received message is from an unexpected ego state
    Crossed transaction
  8. The taught concept
  9. The felt concept
  10. Sender and receiver have a psychological or hidden meaning.
    Ulterior transaction
  11. The learned concept
  12. A person who is confident, but doubts the ability of others.
    I'm okay, you're not OK
  13. A person who is very withdrawn, can't help themselves and feels no one else can help them either.
    I'm not okay, you're not OK
  14. A person who relies mostly on others for assistance.
    I'm not okay, you're OK
  15. Put downs; discounts; physical punishment; scolding; rebukes; public admonitionments; cause pain or discomfort
    Negative strokes
  16. A person who knows his or her abilities and also respects and acknowledges the abilities of others
    I'm okay, you're okay
  17. Automatic, routine behavior
  18. Dishonest, non productive behavior
    Game playing
  19. Good at times, but do not use to avoid problems or responsibility
  20. Recreational behavior
  21. Goal or work oriented behavior
  22. Highest risk and reward
  23. "The standards and desirability by which the individual choose between alternative behaviors" is the definition of...
    Value (opinion, idea, feelings)
  24. Where do Values come from?
    Family, friends, school, church, and work (our exposure to others and environment helps us define, shape and clarify our values)
  25. 1st stage and occurs from birth to about seven. (Parents, close relatives, care givers)
  26. 2d stage & starts about age seven and continues through early teen years.
    Intense Role Modeling
  27. 3d and Final stage starts in our late teens. (shaped by peers)
  28. What is a viewing point?
    • Flexible
    • Nonjudgmental
    • Objective
    • Receptive
  29. What does S.E.E. stand for?
    Significant Emotional Event
  30. What is the value strength "Commitment"?
    A person is committed to the value strong enough to have personal convictions and maybe emotional attachment. 

    EX: if your in charge, may make the tie wearing mandatory again.
  31. What is the value strength "Preference"?
    The value is strong enough for the person to actively pursue it and practice it in daily life.

    EX: If after accepting wearing the ribbons, you didn't have to but you still wear them, that is your preference.
  32. What is the value strength "Acceptance"?
    The person assigns worth to the value. Although the person comes to accept it, he or she is also open to change their mind.

    EX: Working in a place that you have to wear ribbons & tie - you don't like it but you accept it.
  33. What does R.I.S.E. stand for?
    • R - Relax because points of view tend to make us uptight & tense.
    • I - Insulate so different points of view won't make us combative.
    • S - Scan the whole situation to get the big picture and consider more than one point.
    • E -  Empathize with others to try to get a broader perceptive on the situation.
  34. Values impact a leader's effectiveness because...
    They are standards by which people choose behavioral alternatives and are important in gaining subordinates commitment to a unit.
  35. How many behavior traits are there and what are they?
    • There are 4.
    • Dominant
    • Compliance
    • Steady
    • Influential
  36. PROs/CONs of DOMINANT style traits.
    • PROs
    • getting results
    • being in charge
    • causing action
    • making decisions
    • taking authority
    • CONs
    • weighing pro/con
    • using caution
    • researching facts
    • deliberating before deciding
    • working in a predictable environment

  37. PROs/CONs of COMPLIANCE style traits.
    • PROs
    • following standards, instructions, directives
    • enforcing standards
    • thinking analytically
    • being accurate
    • being systematic
    • CONS
    • delegating important tasks
    • making quick decisions
    • encouraging decisions
    • uses a loose or open interpretation of policy
  38. PROs/CONs of STEADY style traits.
    • PROs
    • consistent, predictable tasks
    • patience
    • showing loyalty
    • being a team player
    • CONs
    • reacting quickly to change
    • being optimistic
    • prioritizing work
    • working in an unpredictable environment
  39. PROs/CONs of INFLUENTIAL style traits.
    • PROs
    • generating excitement
    • contacting people
    • public relations
    • making favorable impressions
    • CONs
    • speaking bluntly
    • working alone
    • developing systematic approaches
    • thinking logically
  40. If you have a job mismatch with behavior trait, what should you do?
    • Talk about pros/cons of the trait
    • Talk about pros/cons of the job
    • Don't set them up for failure
  41. What are the 5 influences on behavior?
    • Aspirations
    • Personality
    • Self-concept
    • Self-efficacy & locus of control 
    • Attitudes & values
  42. According to Dr. Morris Massey, how many stages and what are the areas of values?
    • 3-stage sequence
    • Imprinting
    • Intense Role Modeling
    • Socialization
  43. A supervisor, who continuously uses positive strokes, when the strokes are not earned, is overusing positive strokes.
    Plastic Strokes
  44. What is the order of risk, lowest to highest for time structuring?
    • Rituals
    • Activities
    • Pastimes
    • Game playing
    • Intimacy
    • Withdrawal
  45. Build confidence and self-esteem; encourage repeated good performance; build morale in times of crisis.
    Positive Strokes
  46. For "doing"; Aimed at the person's "Behavior"
    Positive: help improve acceptable work performance
    Negative: help correct/build self-esteem
    Conditional (reason)
  47. For "being"; Aimed at the "Person"
    Positive: Can help build self-esteem
    Negative: should be avoided at all costs; results in lowering individuals self-esteem
    Unconditional Strokes
  48. Parent EGO states
    • Thoughts, feelings, attitude & behavior
    • Like a tape recorder of rules for living
    • Taught concept of life
    • Think of someone with an accusing finger
  49. Adult EGO states
    • No emotional information
    • Checks, compares, evaluated
    • Rational 
    • Problem solver
    • Here & now
    • Uses 5 "W"s
    • Learned concept of life
  50. Child EGO states
    • Enjoys life
    • Desires affection
    • Curiosity
    • Seat of our feelings
    • Felt concept of life
  51. Complementary Transactions
    Transmitted and received messages are from the appropriate (expected) ego states.

    (Conversations can go on indefinitely. EX: Parent to child)
Card Set
Behavioral Analysis