Lecture 3-142

process of exchanging information generating and transmitting b/w two/more people...

love and belonging and self esteem

• (initiation)
• a pt needs that must be addressed..

(encoder)

 person who begins the conversation..

actual physiological product of the source

how the sender is choosing to send the message

• -auditory
• -kinetic
• -visual

(decoder) translate the message and decide on a response

confirmation that the receiver got the message and understood it.

anything that can interrupt the message getting to any point

an exchange of info. using words, both spoken and written.

(body language)

communication without using words..

• personal behavior 
• can mean different things to people
• most effective non verbal cue

eye contact, facial expressions, posture, gait, gestures, physical appearance, mode dress and groom, sounds, and silence

communication that happens within the individual

Self talk

b/w two or more people with a goal to exchange a message

a nurse interacts with a group of two or more people

people/groups within an organization communicate to achieve goals.

how people within the group relate to one another while trying to work towards a goal.

the ability to communicate with pt and with other nurses for effective use of the nurse process.

• 1.Assesing- gather info verbal and nonverbal
• 2.Diagnosing
• 3. Outcome identification and planning
• 4. implementing-teach counsel and support pt & family
• 5.evaluating
• 6.documentation

• s- sittuation
• b-background
• a-assessment
• r-reccomendations

happens among people who provide and receive assistance in meeting human needs.

• orientation phase
• working phase
• termination phase

• pt call the nurse by first name
• est. agreement of goals

• pt participates in relationship
• pt works towards goal
• pt express feelings to the nurse

• pt identifies the goals accompolished
• pt tell nurse "how it feels" about leaving

they are characteristics and customary ways of behaving.

• warmth and friendliness
• openness and respect
• empathy
• honesty, authenticity, and trust
• caring
• competence

it is mutual trust experienced within the relationship.

• specific objectives
• comfortable enviorment
• privacy
• confidentiality
• pt VS task
• Use nursing observation
• optimal pacing
• respecting personal space

• control tone of voice
• be knowledgeable about topic
• be flexible
• be clear and concise
• avoid words with different meaning
• be honest
• keep an open mind

• sit-don't cross legs
• be alert and relaxed
• keep convo natural
• maintain eye contact
• use facial expressions
• think before responding
• do not pretend to listen

clearing congested areas of the body and redirecting energy.