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active listening
Being aware of the patient's verbal & nonverbal communications while monitoring personal verbal & nonverbal communications.
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closed-ended questions
"Questions that elicit a ""yes"" or ""no"" response"
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cultural filters
"Filters through which each of us interprets ourselves, others, and the world around us"
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double messages
conflicting messages (also known as mixed messages)
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double-blind messages
"Communication that contains two contradictory messages given by the same person at the same time, to which the receiver is expected to respond. Constant double-blind situations result in feelings of helplessness, fear, & anxiety in the recipient of such messages"
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feedback
Communication of one person's impressions of & reactions to another person's actions or verbalizations
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nontherapeutic communication techniques
Any method of communication that detracts from the therapeutic relationship
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nonverbal behaviors
"body language, eye contact, facial expressions, tone of voice, or gestures"
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nonverbal communication
"communication without words, such body language, eye contact, facial expressions, tone of voice, or gestures"
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open-ended questions
Questions the encourage lengthy responses
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therapeutic communication techniques
responses that maximize nurse-patient interactions
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verbal communication
all of the words a person speaks
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