Management Test One

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  1. is a social entity that is goal directed and deliberately structured
  2. are responsible for departments that perform a single functional task have employees with similar training and skills
    Functional managers
  3. is the cognitive ability to see the organization as a whole system and the relationships among its parts
    Conceptual skill
  4. McGregor's Theory Y
    • 1) The average person doesn't inherently dislike work * They accept they have to work
    • 2) Punishment doesn't work
    • 3) People Seek responsilibity
  5. McGregor's Theory X
    • 1) People don't like to work and avoid it
    • 2) People need to be threatened to work
    • 3) People hate responsibility and avoid it
  6. Emphasized understanding human behavior, needs and attitudes in the workplace
    Human Resource Perspective
  7. Systems use information technology to keep in close touch with customers, collect and manage large amounts of customer data, and provide superior customer value.
    Customer Relationship Management (CRM)
  8. Refers to managing the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers
    Supply Chain Management
  9. Fayol's Administrative Principles
    • 1) Unity of Command - Employee gets direction from one manager
    • 2) Division of Work - divide up labor into parts or departments
    • 3) Unity of direction - one manager over all similar activities
    • 4) Scalar Chain - chain of command is followed
  10. Was based on the idea that truly effective control comes from within the individual worker rather than from strict, authoritarian control.
    Human relations movement
  11. Refer to the influence of political and legal institutions on people and organizations
    Political Forces
  12. Emphasizes scientifically determined jobs and management practices as the way to improve efficiency and labor productivity
    Scientific Management
  13. Are parts of a system, such as an organization, that depend on one another
  14. A series of studies at a chicago electric company that change the human relations movement.

    Important in shaping ideas concerning how managers should treat workers
    Hawthorne Studies
  15. Focuses on managing the total organization to deliver quality to customers
    Total Quality management (TQM)
  16. Focused on the total organization
    Administrative Principles Approach
  17. Means that the whole is greater than the sum of its parts
  18. Uses mathematics, statistical techniques, and computer technology to facilitate management decision making, particularly for complex problems.
    Management Science (Quantitative Perspective)
  19. Refers to those aspects of a culture that guide and influence relationships among people.
    Social Forces
  20. Is a set of interrelated parts that function as a whole to achieve a common purpose.
  21. Management emphasized the importance of understanding human behaviors, needs and attitudes in the workplace, as well as social interactions and group processes
    Humanistic Perspective
  22. tells managers that what works in one organizational situation might not work in others.
    Contingency View
  23. Pertain to the availability, production, and distribution of resources in a society
    Economic Forces
  24. A sub-field within the classical perspective
    Bureaucratic Organizations Approach
  25. Uses scientific methods and draws from sociology, psychology, anthropology, economics, and other disciplines to develop theories about human behavior and interaction in an organizational setting
    Behavioral Sciences Approach
  26. Work at middle levels of the organization and are responsible for business units and major departments
    Middle Managers
  27. Are at the top of the hierarchy and are responsible for the entire organization
    Top Managers
  28. Is a set of expectations for a manager's behavior
  29. Are directly responsible for the production of goods and services
    First-Line Managers
  30. is the manger's ability to work with and through other people and to work effectively as a group member
    Human Skill
  31. The attainment of organizational goals in an effective and efficient manner through planning, organizing, leading and controlling organizational resources.
  32. is responsible for a temporary work project that involves the participation of people from various function and levels of the organization, and perhaps from outside the company as well
    Project manager
  33. Refers to the amount of resources used to achieve an organizational goal
    Organizational Efficiency
  34. which is the attainment of organizational goals by using resources is an efficient and effective manner
  35. is the use of influence to motivate employees to achieve organizational goals
  36. Means identifying goals for future organizational performance and deciding on the task and use of resources needed to attain them.
  37. Is the degree to which the organization achieves a stated goal, or succeeds in accomplishing what is tries to do
    Organizational Effectiveness
  38. Are responsible for several departments that perform different functions
    General Manager
  39. the understanding of and proficiency in the performance of specific task
    Technical Skill
  40. involves assigning task, grouping task into departments, delegating authority, and allocating resources across the organization.
  41. Means monitoring employees' activities, determining whether the organization is moving towards its goals and making corrections as necessary
Card Set
Management Test One
test one college management class
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