Q1 There are 5 basic reasons to communicate. They are:
A. Meet physical needs
B. Meet spiritual needs
C. Meet relational needs
D. Meet instrumental needs
E. Meet_______________needs
Identity
Q1 In 10 words or less, describe “Instrumental Needs”
Getting something done
Q1 Communication has 2 parts. One is the information itself, the other is all of the
distal and proximal influences between you and the other person, the way the
information is communicated, and how meanings are interpreted.
These 2 parts are referred to as _____________ and _______________.
Content and relationships. (Distal & Proximal)
Q1 Communication is irreversible. In 10 words or less, what do we mean by that?
Once it is said, it can’t be unsaid.
Q1 The complete communications process, with all of the pieces, is known as the ____________ model.
Transactional
Q1 There are 3 types of Noise, what are they? (The official terms)
Physical, psychological and physiological.
Q1 There are 2 implications from the different models of communication. One is that
communication is a process and the other is that it creates meaning and understanding.
Learn and grow as frame of reference changes.
Q1 There is the old saying “Words have no meaning.” Communication occurs on three
levels. Name them in order of importance.
Non-verbal 55%, Vocal 38%, verbal 7%
Q1 Interpersonal Communication has 4 aspects, they are:
A. Communication occurs within a relationship
B. Communication changes the relationship (evolves)
C. Communication negotiates and defines the relationship
D. Communication involves __________________
2 People
Q2 In 5 words or less, define Verbal Communication
The spoken word
Q2 Language is the database-the complete collection of words available for us to use. Picking
and choosing those words in a specific order to create a message is referred to
as __________________
Discourse
Q2 Language is symbolic. This means that words are….
A. Natural, self-evident, encoded expressions of the object, event, or idea.
B. Arbitrary, constructed, independent representations of the object, event, or idea.
Arbitrary, constructed, independent representations of the object, event, or idea.
Q2 From Discourse, Denotation means the literal, dictionary definition of a word or combination of words. The interpretations and meanings that may be different than the definition is referred to as ____________.
Conotative
Q2 “Family Catches Fire Just In Time” “I shot an elephant in my pajamas (how he got in my pajamas, I’ll never know)”
These are examples of (choose one):
B.
Q2 The way we talk and the words we choose to use are part of presenting ourselves to others, and how others perceive us.
This concept is referred to as
A. Create and Label Experience
B. Create Affiliation or Distance
C. Establish Credibility and Power
Establish Credibility and Power
Q2 In a relationship we can choose to show affection and connection or we can pull away and grow apart.
This concept is referred to as
A. Create and Label Experience
B. Create Affiliation or Distance
C. Establish Credibility and Power
Create Affiliation or Distance
Q2 Sense experience, describe the experience, make guesses about unknown factors (infer), then judge/evaluate the experience.
This is referred to as the ______________ Process.
Abstract
Q2 When we say words are “Relative” we mean
A. They are related by blood or marriage
B. They are compared to other words for interpretation
They are compared to other words for interpretation
Q2 There are 3 sets of rules in verbal communication: Semantic (Language), Syntactic (Discourse), and Pragmatic (Semiotic Meaning). Match them with their description:
A. Semantic 1. Immediate Context & Unstated Norms
B. Syntactic 2. Common, shared Understanding of symbols
C. Pragmatic 3. Grammar and order of words
A = 2, B = 3, C = 2
The dictionary definition of a word is it's _________ meaning, whereas the implication of that word is its_________meaning.
a. denotative, connotative
b. connotative, denotative
c. denotative, relational
d. connotative, relational
denotative / connotative
Words can have more that one meaning, This illustrates that language is:
a. arbitrary
b. abstract
c. ambiguous
d. deterministic
ambiguous
Which type of rule governs the ordering of words within phrases?
a. phonological
b. syntactic
c. semantic
d. pragmatic
syntactic
Which of the following rules relates to the correct pronunciation of a word?
a. phonological
b. syntactic
c. semantic
d. pragmatic
phonological
Which of the following is not one of the three elemenets in Ogden and Richard's Semantic Triangle?
a. symbol
b. reference
c. referent
d. article
article
Which of the following illustrates the idea that language shapes our views of reality by influencing the ways that various cultures see the world?
a. Ogen and Richard's Semantic Triangle
b. Shannon and Weaver's Model of Channels
c. Sapir-Whorf Hypothesis
d. Hypothetical Rationalism
Sapir-Whorf Hypothesis
Which of the following terms is defined as a vague, mild expression that symbolizes something more blunt or harsh?
a. euphemism
b. equivocation
c. equating
d. emphasis
euphemism
The statement 'Nine out of ten dentists agree.................." is an example of which of the following persuasion techniques?
a. anchor and contrast
b. norm of reciprocity
c. social validation
d. majority rule
social validation
Sophie really wants a new bike, so she first asks her mom for a new car, thinking that will increase the likelihood that her mom will buy her a new bike. This strategy is known as?
a. anchor and contrast
b. norm of reciprocity
c. social validation
d. majority rule
anchor and contrast
Good communicators take responsibility for their own thoughts and feelings by using which of the following?
a. I statements
b. You statements
c. we statements
d. they statements
I statements
Written messages are not a type of verbal communication
False
Research indicates that a person's name can carry implicit meaning about his or her goodness or desirability.
True
Equivocation is language that articulates your true intentions without being strategically ambiguous.
False
According to a study by Huston and colleagues, the more affection spouses communicated to each other during their first 2 years of marriage, the more likely they were to still be married 13 years later.
True
Libel refers to defamatory statements made in print or some other fixed medium, such as a photograph or a motion picture, whereas slander is a defamatory statement that is simply made aloud.
True
Because language is _________, each word represents a particular object or idea, but it does not constitute the object or idea itself.
symbolic
A word whose sound imitates its meaning is an example of _________.
Onomatopoeia
_________rules allow an individual to connect the word 'laptop' with 'computer'.
semantic
The idea that we can only conceive of something if we have a word for it is known as___________
linguistic determinism
Terms or phrases that are intended to mislead listeners by implying something that they don't actually say are known as __________.
weasel words
Which of the following is not a characteristic of nonverbal communication?
a. nonverbal communication is present in most interpersonal conversations.
b. nonverbal communication usually conveys more information than verbal communication
c. nonverbal communication is the secondary means of communicating emotion
d. nonverbal communication is meta-communicative.
nonverbal communication is the secondary means of communicating emotion
The two characteristics that contribute most to facial attractiveness are:
a. symmetry and proportionality
b. symmetry and expressiveness
c. proportionality and diameter
d. proportionality and expressiveness
symmetry and proportionality
Which of the following phrases correctly defines oculesics?
a. the study of smell
b. the study of attractiveness
c. the study of emotion
d. the study of eye behavior
the study of eye behavior
When Jorge proposed to Janie, she put her hand on her heart to signal how much she loved him. Which type of gesture was she enacting?
a. regulator
b. adaptor
c. affect display
d. emblem
affect display
The study of haptics concerns which of the following?
a. how we use touch
b. how we interpret taste
c. how we move our eyes
d. how we use space
how we use touch
Which of the following is not a major area in which touch plays a critical role in conveying meaning?
a. affection
b. caregiving
c. aggression
d. argumentation
argumentation
When a manicurist touches Suzi's hands while giving her a manicure, which type of touch is Suzi receiving?
a. affectionate
b. caregiving
c. ritual
d. power and control
caregiving
Which of the following vocal behaviors is an index of how high or low a voice sounds?
a. inflection
b. volume
c. pitch
d. rate
pitch
According to the text, all of the following influence the messages that artifacts convey except:
a. use of color
b. use of light
c. placement of objects
d. number of objects
number of objects
Three behaviors that systemically change when people attempt to deceive are:
a. smiling, eye blinking, pupil dilation
b. eye blinking, fidgeting, wincing
c. pupil dilation, wincing, smiling
d. none of the above
miling, eye blinking, pupil dilation
Verbal communication is usually perceived as more believable than nonverbal communication.
False
We communicate more through nonverbal behavior than we do through our words.
True
Research indicates that facial expressions of our most basic emotions are interpreted similarly throughout the world.
True
Researchers suggest that attractiveness is judged much differently across cultures. (beauty is in the eye of the beholder).
False
The use of time conveys meaning about value and power.
True
_________is the first of the five senses to develop in humans.
touch
The study of smell is called ___________
olefactics
Nonword sounds such as 'ummm' or 'uh' are called __________ words
filler
Turning your posture away from the person you're speaking to, as a signal that you want to end the conversation is called ________.
left positioning
____________is the covergence of two people's nonverbal behaviors.
synchrony
Which of the following is not a type of noise that might inhibit communication?
a. physical
b. psychological
c. psychonormative
d. physiological
physical
Ethical communication generally involves:
a. treating people fairly
b. honesty in communication
c. avoiding amoral behavior
d. all of these
all of these
An example of a perceptual filter is:
a. personal experience
b. personal bias or prejudice
c. personal beliefs
d. all of these
all of these
When entering a movie theater, Paul notices a large sign that says "turn off cell phone before taking your seat'. This is an example of a/an:
a. explicit rule of communication
b. implicit rule of communication
c. semantic rule of communication
d. psycho-social rule of communication
explicit rule of communication
Empathy is best defined as:
a. feeling sorry for someone else
b. an ability to identify, feel, and relate to what others are feeling.
c. the ability to keep other people's feelings separated from your feelings
d. paying attention to how others are evaluating your social skills
an ability to identify, feel, and relate to what others are feeling
Which of the following is not an example of a physical context?
a. temperature - how hot/cold it is
b. size - how large/small a room is
c. light - how bright it is
d. emotion - how happy/sad you are
emotion - how happy/sad you are
An example of a channel-lean communication context would be:
a. having a face to face conversation with your mom
b. sending a text msg to your roommate
c. taking a long walk with your romantic partner
d. going deer hunting with your dad and brothers.
sending a text msg to your roommate
The spiritual identity of an individual is best associated with:
a. the ability to accomplish day to day tasks
b. the ability to form and maintain personal relationships
c. the ability to develop a core set of beliefs, values, and morals
d. the ability to be empathetic with another person
the ability to develop a core set of beliefs, values, and morals
Research has found that communication with friends and confidants actually:
a. decreases a person's physical and mental health
b. increases a person's self-monitoring skills
c. increases a person's life expectancy
d. decreases a person's ability to relate to his or her own family members
increases a person's life expectancy
Awareness of your behavior and how it affects others is called:
a. self-monitoring
b. stigma
c. empathy
d. meta-communication
self-monitoring
Research has found that people with strong, close relationships are more likely to avoid suffering major health ailments such as heart disease and high blood pressure than are people without strong social ties.
True
The most powerful predictor of a person's overall happiness is satisfaction with his or her marriage.
True
Most personal communication is best described as linear in nature.
False
Feedback is mainly determined by two key factors: channels and context.
False
In the transaction model of communication, messages are encoded and decoded at the same time.
True
The tendency to behave in morally correct ways is a characteristic of a/an ___________person
ethical
Most people believe that ____________is the number one reason that relationships are ended
poor communication
The blurring of the boundaries between people's personal and professional lives is known as ___________
spill over
The most contemporary model of human communication is the ____________ model.
transaction
A ____________ is a characteristic that discredits a person, making him or her to be seen as abnormal or undesirable.
stigma
People from the southern US often use the word y'all when referring to others; however, people from the other parts of the US do not typically use this term. For people from the South, this is an example of:
a. in-group language use
b. out-group language use
c. psychonormative language use
d. gendered language use
in-group language use
Researchers Ann Kring and Albert Gordon have found that when it comes to sex differences and emotion:
a. men and women reported expressing equal amounts of emotion
b. men and women reported experiencing equal amounts of emotion
c. men and women were equally likely to limit or mask their emotional expressions
d. men and women varied greatly in their emotional experiences
men and women reported experiencing equal amounts of emotion
Presuming that most people thing, perceive, and believe the same way you do is the primary point behind the:
a. gender assumption
b. androgyny assumption
c. similarity assumption
d. polychronic assumption
similarity assumption
People raised in this type of culture are taught to believe that all people are equal and that no one person or group should have excessive power:
a. high power distance culture
b. low power distance culture
c. expressive cultures
d. high context culture
low power distance culture
Highly feminine cultures value this characteristic more so than highly masculine cultures:
a. ambition
b. competition
c. achievement
d. nurturance
nurturance
Which of the following is not a sexual orientation:
a. heterosexuality
b. homosexuality
c. bisexuality
d. transexuality
transexuality
Which of the following is the best example of expressive talk?
a. 'if I were you, this is how I would fix your problem.'
b. 'I think you and Sally should just break up; I mean, what's the point in hanging on?'
c. 'I love you and I am so thankful for your support during this rough time for me'
d. 'You're crazy! You need to get into therapy and fast!'
'I love you and I am so thankful for your support during this rough time for me'
With respect to sex differences in talk, research has found that:
a. men and women speak about the same amount of words in an average day
b. men interrupt women more than women interrupt men
c. women ask more questions than men
d. all of these
all of these
a person's culture is determined by his or her ethnicity.
False
In a high context culture, people are expected to be direct, clear and explicit in their communication with others.
False
Sex is biological and genetic, whereas gender is social and cultural.
True
Gender roles are fairly stable and enduring; they rarely change and are consistent across most all cultures.
False
Research has found that, on average. same-sex romantic relationships are just as stable and satisfying as opposite-sex romantic relationships.
True
Within many large cultures are a host of smaller groups of people researchers refer to as _________________
co-cultures
The phrase 'looking out for number one' is reflective of the ______________cultural viewpoint.
individualistic
People in high _________cultures are raised to believe that certain people or groups deserve to have more power than others.
power-distance
The perception of time as holistic, fluid, and unstructured is associated with the ___________orientation toward time.
polychronic
A person who is both highly masculine and highly feminine would be described as _________.
androgynous
Q3 Nonverbal functions in place of verbal in many ways. One of these functions is the fact that nonverbal CAN show deception. From the functions, this is referred to as
A. Complement
B. Regulate
C. Leakage
D. Substitute
Leakage
Q3 When we say nonverbal communication is rule bound, we are referring to “Expectancy Violations.” This means
A. We expect someone to look a certain way and when they don’t we feel violated
B. We expect someone to say the same thing on 3 different levels and when they don’t we react to it
We expect someone to say the same thing on 3 different levels and when they don’t we react to it
Q3 From Vocal Communication, give two examples of Filler Words.
um, like
Q3 If inflection is our variation in pitch (high, low, or monotone), in 10 words or less, what is our pitch?
frequency
Q3 From Proximics, name the four spatial distances:
Up to 1.5'
1.5 to 4'
4 to 12'
over 12'
intimate
personal
social
public
Q3 The tendency to attribute positive characteristics to physically attractive people is referred to as ____________.
The Halo Effect
Q3 The most important channel for expressing emotion is:
A. The words we use
B. Body/Muscle tension
C. Facial Expressions
D. Our proximics
Facial expressions
Q3 We process information on 3 levels. One is Kinesthetically (feelings). What are the other two levels?
Q4 There are 6 steps to the listening process. They are:
A. Hear
B. Select
C._______
D. Understand
E. Remember
F.________
Attend and respond
Q4 In 10 words or less, If listening is the conscious act of paying attention, then what is hearing?
soundwaves hitting the eardrum
Q4 Barriers to listening include:
A. Cultural and Gender differences
B. History with other
C. Perceived Poor Credibility
D. Situational Context
E. __________________
self focused
Q4 The 4 types of listening are:
A. Pleasurable
B. Discriminative
C. ___________
D. Empathic
Critical
Q4 What are the 3 persuasive positions of Plato and Aristotle?
Fact, Value and Policy
Q4 Errors in logic, or manipulating logic are referred to as?
Fallacies
Q4 The 3 parts of Active Listening are
A. _________
B. Probing
C. Supporting
Understanding
Q4 In 10 words or less, explain paraphrasing
stating in your own words what the speaker said
Q4 Acknowledging the message and speaker, accepting their message, and giving feedback are part of which level of active listening?
A. Understanding
B. Probing
C. Supporting
Supporting
Q4 In 10 words or less, name one bad habit and describe it.
Shift response (happened to me too - only better or worse)
Mark hates to be late to anything; he gets anxious at even the thought of being late, especially to events he believes are important. For people like Mark, time is a valuable, tangible commodity that should not be wasted. This orientation toward time is known as:
a. monochronic
b. polychronic
c. androgynous
d. instrumental
monochronic
The US American phrase "a dime a dozen", is an example of a cultural:
a. norm
b. jargon
c. idiom
d. code
idiom
The Johari Window is a visual representation of self that consists of all except which of the following parts?
a. open
b. hidden
c. visual
d. unknown
visual
The motivation to maintain some degree of influence in our relationships is know as which of the following needs?
a. need for belonging
b. need for control
c. need for inclusion
d. need for autonomy
need for control
When we compare ourselves with others, we engage in which of the following to help us form our self-concept?
a. social mimicry
b. impression management
c. reflected concept
d. social comparison
social comparison
When expectations cause people to act and communicate in ways that make the expectations come true, this is known as what?
a. self-fulfilling prophecy
b. self-serving bias
c. expectancy outcome theory
d. social comparison
self-fulfilling prophecy
Individuals in socially marginalized groups tend to engage in three general strategies to help them maintain their self-esteem. Which of the following is not one of the strategies?
a. value things at which they excel
b. attributing problems to prejudice in society rather than their own behavior
c. comparing themselves with others in their own group more than people in groups
d. maintaining contact primarily with similarly marginalized individuals
maintaining contact primarily with similarly marginalized individuals
which of the following is not one of the interpersonal needs articulated by Schutz?
a. inclusion
b. affection
c. similarity
d. control
similarity
Which of the following is not one of the three fundamental principles of image management?
a. image management is collaborative
b. image management is deceptive
c. multiple identities are managed
d. image management is complex
image management is deceptive
The need to avoid being imposed upon by others is known as what?
a. fellowship face
b. competence face
c. connected face
d. autonomy face
autonomy face
After Frances shares with James her intense fear of public speaking, James then feels compelled to share with Frances something personal about himself. This example illustrates that self-disclosure usually occurs incrementally and is guided by which of the following?
a. norm of reciprocity
b. rule of reciprocation
c. disclosure rules
d. the idea that more is better
norm of reciprocity
Social penetration theory is characterized by which of the following aspects of self-disclosure?
a. breadth and depth
b. honesty and intimacy
c. quantity and quality
d. good and bad
breadth and depth
Individuals with low self-esteem overestimates the importance of their failures, whereas people with high self-esteem have a tendency to minimize their failures.
true
our reference group is usually our peers
true
People in highly collectivistic cultures tend to think of themselves as independent and unique.
false
High self-monitors have a tendency to state what they are thinking or feeling without paying much attention to the impression they make.
false
Individuals with high self-esteem tend to be happier than individuals with low self-esteem
true
Your __________ consists of ways you tend to think and act across most situations.
personality
Through ___________ our self-concept is influenced by how we think other people see us.
reflected appraisal
The subjective evaluation of one's value and worth as a person is known as one's ______________
self-esteem
A behavior that threatens one's face need is known as a ____________
face-threatening act
Disclosures made in an online environment would be described as ____________ when they are more personal in nature than they would be face to face.
hyperpersonal
Q5 In 10 words or less, describe culture
learned, shared symbols and values that distinguish one group from another
Q5 Stress and anxiety associated with our first experience in a new culture is called
culture shock
Q5 Shared perceptions by a group on beliefs and issues is referred to as__________
World view
Q5 High and Low Context refers to…
A. How we handle the immediate situation
B. How norms and values change in certain contexts
C. The relative importance of nonverbal communication
The relative importance of nonverbal communication
Q5 If sex is biology, in 10 words or less, what is gender?
broad term encompassing gender roles and sexual orientation
Q5
The 3 basic types of gender are
A. Feminine
B.__________
C. Masculine
androgenous
Q5 List 2 or 3 traits of masculinity
strength and competition
Q5 List 2 or 3 traits of femininity
empathy and emotional expressiveness
Q5 Backchannels, hedges, tag questions, and forceful, authoritative, controlling styles in discourse refers to:
A. Male Generic Language
B. Gender Specific Language
C. Genderlect
Genderlect
Which of the following is not a type of noise that might inhibit communication.
a. physical noise
b. psychological noise
c. psychonormative noise
d. physiological noise
physical noise
Ethical communication generally involves:
a. treating people fairly
b. honesty in communication
c. avoiding immoral behavior
d. all of these
all of these
an example of a perceptual filter is:
a. personal experience
b. personal bias or prejudice
c. personal beliefs
d. all of these
all of these
when entering a movie theater, Paul notices a large sign that says 'Turn off cell phone before taking your seat!. This is an example of a/an:
a. explicit rule of communication
b. implicit rule of communication
c. semantic rule of communication
d. psycho-social rule of communication
explicit rule of communication
Empathy is best defined as:
a. feeling sorry for someone else
b. an ability to identify, feel, and relate to what others feel
c. the ability to keep other people's feelings separated fro your feelings
d. paying attention to how others are evaluating your social skills
an ability to identify, feel, and relate to what others feel
Which of the following is not an example of a physical context?
a. temperature - how hot/cold it is
b. size - how large/small it is
c. light - how bright/dark it is
d. emotion - how happy/sad you are
emotion - how happy/sad you are
An example of channel-lean communication context would be:
a. having a face to face conversation with your mom
b. sending a text message to your roommate
c. taking a long walk with your romantic partner
d. going deer hunting with your dad and brothers
sending a text message to your roommate
The spiritual identity of an individual is best associated with:
a. the ability to accomplish day to day tasks
b. the ability to form and maintain personal relationships
c. the ability to develop a core set of beliefs, values and morals
d. the ability to to be empathetic with another person.
the ability to develop a core set of beliefs, values and morals
Research has found that communication with friends and confidants actually:
a. decreases a person's physical and mental health
b. increases a person's self-monitoring skills
c. increases a person's life expectancy
d. decreases a person's ability to relate to his or her own family members
increases a person's life expectancy
Awareness of your behavior and how it affects others is called:
a. self-monitoring
b. stigma
c. empathy
d. meta-communication
self-monitoring
Research has found that people with strong, close relationships are more likely to avoid suffering major health ailments such as heart disease and high blood pressure than are people without strong social ties.
true
The most powerful predictor of a person's overall happiness is satisfaction with his or her marriage
true
most personal communication is best described as linear in nature
false
feedback is mainly determined by two key factors: channel and context
false
in the transaction model of communication, messages are encoded and decoded at the same time.
true
The tendency to behave in morally correct ways is a characteristic of a/an ______________person
ethical
Most people believe that _______________ is the number one reason that relationships end.
poor communicaton
The blurring of the boundaries between people's personal and professional lives is known as _________
spill over
the most contemporary model of human communication is the ____________model
transaction
a ______________ is a characteristic that discredits a person, making him or her to be seen as abnormal or undesirable.
stigma
Which of the following does not make a particular stimulus more likely to be selected for attention?
a. it is unusual
b. it is expected
c. you are frequently exposed to it
d. it is of high intensity.
it is expected
noticing that someone is a college student is an example of which schema used to classify information about people?
a. physical
b. interaction
c. psychological
d. role
role
which of the following is not one of the factors used to interpret people's behavior?
a. personal experience
b. knowledge of the person
c. closeness of the relationship
d. biofeedback
biofeedback
which of the following is not one of the stages of perception?
a. selection
b. reaction
c. organization
d. interpretation
reaction
lacking the ability to take another person's perspective is known as which of the following?
a. egocentrism
b. id
c. superego
d. cultural relativism
egocentrism
Michaela sees her new partner as perfect, although her friends can see many flaws. Michaela is experiencing which of the following>
a. negativity bias
b. positivity bias
c. perceptual set
d. egocentrism
positivity bias
which of the following is not a dimension of behavioral attributions?
a. locus
b. stability
c. controllability
d. egocentrism
egocentrism
The predisposition to perceive only what we want or expect to perceive is known as which of the following?
a. interpretation
b. organization
c. attribution
d. perceptual set
perceptual set
Perception is the ongoing process of making meaning from the things we experience in our environment.
true
selective memory bias occurs when we do not remember information that supports our stereotypes.
false
having perceptual set means that everyone has a predisposition to perceive only what he or she wants to perceive.
true
you think your classmate turned in his paper late because he's careless and not able to complete his work on time. This is an example of and external attribution.
false
the fundamental attribution error occurs when we attribute other people's behavior to internal causes rather than external one more often than we should
true
The first of the three stages of perception is the ________stage.
selection
a ________ is the set of behaviors that is expected f someone in a particular social situation
social role
according to the __________, first impressions are crucial because they set the tone for future interactions.
primacy effect
the ________posits that the most recent impression we have of someone more powerful than our earlier impressions.
recency effect
singling out one or two obvious characteristics of a person and attributing everything he or she does to those characteristics is known as___________
over-attribution
Which of the following is not a part of the definition of listening?
a. it is an active process
b. it involves the creation of meaning
c. it deals with only spoken messages
d. it occurs automatically
it occurs automatically
using facial expressions and verbal statements such as 'I understand' to let the speaker know you are paying attention is an example of which of the following types of listening responses?
a. analyzing
b. empathizing
c. paraphrasing
d. backchanneling
backchanneling
assigning meaning to what we hear illustrates which of the following elements of the HURIER model of effective listening?
a. hearing
b. remembering
c. interpreting
d. responding
interpreting
which type of listening involves trying to understand a situation from the speaker's perspective?
a. empathetic listening
b. informative listening
c. critical listening
d. persuasive listening
empathetic listening
having the attitude or belief that emphasizes organization and precision best describes which of the following listening styles?
a. people oriented
b. action oriented
c. outcome oriented
d. content oriented
action oriented
research shows that college students spend more time listening than engaging in any other communication activity.
true
glazing over is the same thing as pseudo-listening.
false
the rebuttal tendency is an effective listening strategy because it requires the listener to pay close attention to the speaker's message to formulate a rebuttal.
false
researchers found that women score themselves higher on people-oriented listening and men score themselves higher on content listening.
true
to be a good empathetic listener, it is important to offer advice, even if you are not asked.
false
regarding the relationship between hearing and listening, __________ is a passive process, whereas ____________is an active process.
listening, hearing
________ occurs when someone listens only to the part of the message that she or he wants to hear and ignores the rest.
selective attention
the ________occurs when shocking and dramatic events distort an individual's perception of reality.
vividness effect
the first stage of effective listening, according to the Hurier model, is_________.
hearing
____________is the tendency not to listen to anything with which you disagree.
confirmation bias
Which of the following is the best definition of liking?
a. feelings of contentment, pleasure, and cheer
b. feelings of joy, and surprise with experiences of excitement and attraction
c. the overall evaluation of another person
d. caring for, feeling attached to, and feeling committed to someone else.
the overall evaluation of another person
which of the following is an emotional response to the perception that you have been wronged in some way?
a. envy
b. jealousy
c. contempt
d. anger
anger
the expression of which of the following has been shown to trigger a cycle of negative behavior in relationships that can lead to one partner withdrawing?
a. envy
b. contempt
c. disgust
d. anger
contempt
which of the four primary characteristics of emotions is best described by the body's changes in blood pressure, breathing rate, and hormone levels?
a. social and cultural
b. cognitive
c. physiological
d. behavioral
physiological
which of the following is not a secondary emotion?
a. disgust
b. remorse
c. contempt
d. awe
disgust
which of the following aspects of personality tend(s) to be associated with how emotion is experienced?
a. agreeableness
b. extroversion
c. neuroticism
d. all of the above
all of the above
men engage in road rage more often than women.
false
sadness is a medically diagnosed physical illness that can linger for months or years.
false
emotions are valanced, meaning they range from positive to negative
true
regardless of culture, people tend to accurately identify facial displays of primary emotion
true
the tendency to mimic the experiences and the expression of others is known as emotional.
true
the motivation of an angry person to attack another person while driving is known as_____________
road rage
__________occurs when someone feels that the existence or the quality of his or her relationship is threatened by a third party; whereas ________ occurs when someone wants what someone else has.
jealousy, envy
the behavioral components of emotions are called___________, which are specific behaviors that each emotion motivates us to engage in.
action tendencies
the emotion of _________ is generally considered to have a neutral valence.
suprise
a productive strategy for dealing with negative feelings is _______, by changing the way one thinks about the situation to reduce the effect it has.
