To establish a student's learning style the student must establish how they ______ and ______ new information.
B. perceives, processes
When faced with a learning situation that does not match a student's learning preference, he or she should:
A. Adapt one's individual learning to make the best of the information
Strategies that can be used to improve test-taking abilities include:
B. All are true
The best way to deal with ___________ is through open, honest, assertive communication.
B. Conflict management
Dependability, use of initiative, performing care in a confidential and respectful manner, and teamwork are all examples of _______________.
B. Professional behavior
____________ conducts research into the origin and occurrence of diseases and methods to control and/or prevent the spread of diseases.
D. CDC - Center for Disease Control
Determining whether a practitioner should be allowed to practice medicine in a facility based on his or her education, license, and past performance is called:
C. Credentialing
When a person is taught to do a variety of duties, he or she is said to be:
A. Cross-trained
Joining professional organizations demonstrates that the medical assistant:
D. All of the above
Looking for the opportunity to be of help and assisting others as the workload demands is called:
C. Initiative
_______ was created in part to assure patient confidentiality.
D. HIPAA - Health Insurance Portability and Accountability Act
Which of the following could be considered an obstruction to professionalism?
D. All of the above
A medical assistant who arrives on time, is rarely absent, and completes duties in a timely manner is demonstrating:
A. Dependability
Breaches in confidentiality happen often in:
D. All of the above
___________ is a specialized agency of the United Nations that promotes cooperation among nations in order to control or eliminate diseases worldwide.
C. WHO - World Health Organization
Body movements, facial expressions, and hand gestures are all forms of:
A. Nonverbal communication
The medical assistant can give advice to a patient when:
B. The medical assistant can never offer medical advice to a patient
The law requires that _____ be reported. Failure to report on the part of the physician or medical assistant is a breach in ethical standards.
B. Abuse
Which of the following steps in making ethical decisions is out of order?
C. Complete the action
Which of the following actions is considered unethical?
D. All of the above
Which of the following does not have to be included in the notification that a physician is discontinuing care of a patient?
A. Statement explaining why the physician is discontinuing care
Which of the following would not be an emancipated minor?
D. A pregnant 15-year-old who is living with her parents
The period of time after which a lawsuit cannot be filed is known as:
B. Statute of limitations
Legislation introduced to protect patient confidentiality and guarantee access to emergency care and specialists was the:
C. Patients' Bill of Rights
The act of manipulating data that are currently inside the computer to carry out certain tasks is called:
D. Processing
The device that reads text, illustrations, or photos printed on paper and puts theminto a format that the computer can understand is called a:
C. Scanner
The translation of data into a code that is not readily understood by most users is called:
D. Encryption
The file format used most often for photographs is the:
C. .jpeg
_____ is defined as the thoughts, judgments, and actions on issues that have implications of moral right and wrong.
C. Ethics
The smallest unit of information inside a computer is the:
D. Bit
Which of the following is not a required part of a telephone message?
A. Date of the last office visit
When someone calls requesting information about a patient, it is important to:
D. Have the patient's permission in writing for the release of information
Which of the following helps the medical assistant to sta in control of the phone call?
C. Ask the caller, "How may I help you?"
Going through an appointment book and blocking out times when the physician is unavailable or the office is closed is called:
A. Establishing the matrix
At what time should the patient expect to see the physician after being taken to the examination room?
D. At the scheduled appointment time
Scheduling two patients for the same time is called:
D. Double booking
Responding to multiple requests for immediate care and treatment by evaluating the urgency of the need and prioritizing the treatment is called:
B. Triage
When a patient is habitually late, the medical assistant should:
D. All the above are acceptable alternatives
Which of the following is not an example of grouping or categorizing?
C. A urologist seeing patients with complaints of low back pain
Which of the following is not true about the office mission statement?
D. The mission statement only applies to the physicians in the office
Medical records should not be left ______.
C. In the room for the patient to read
Which reference material would an employee utilize to find out the facility's policy regarding confidentiality?
D. Policy manual
The _____ requires that controls and calibrations be performed on all laboratory testing machines.
A. CLIA - Clinical Laboratory Improvement Act
Which of the following systems could be utilized when tracking supplies?
D. All of the above
Which of the following duties are done to prepare the office prior to patient contact?
