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Management
The process of administering and coordinating resources effectively and efficiently in an effort to achieve the goals of the organization.
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When people hear the name Bill Gates in the news they usually think of Microsoft Corporation. In this instance Bill Gates fulfills the ______ role for Microsoft.
Figurehead
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Effectiveness
The degree to which goals are achieved; doing the right things.
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Efficiency
Using the fewest inputs to generate a given output; doing things right.
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Organization
A group of individuals who work together toward common goals.
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Manager
An organizational member who is responsible for planning, organizing, leading, and controlling the activities of the organization so that its goals are achieved.
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Planning
Setting goals and defining the actions necessary to achieve those goals.
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Organizing
The process of determing the tasks to be done, who will do them, and how those tasks will be managed and coordinated.
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Leading
Motivating and directing the members of the organization so that they contribute to the achievement of the goals of the organization.
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Controlling
Monitoring the performance of the organizaton, identifying deviations between planned and actual results, and taking corrective action when necessary.
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Role
The behavior that is expected in a particular situation.
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Interpersonal role
The role of a manager that involes relationships with organizational members and other constituents.
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Informational role
The managers responsibility for gathering and disseminating information to the stakeholders of the organization.
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Decisional role
The role in which a manager processes information and reaches conclusions.
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Functional manager
A manager who is responsible for managing a work unit that is grouprd based on the function served.
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General manager
A manager who is responsible for managing several different departments that are responsible for different tasks.
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First-line manager
The manager who supervises the operational employees.
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Technical skill
The ability to utilize tools, techniques, and prcedures that are specific to a particular field.
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Human skill
The ability to work effectively with others.
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Conceptual skill
the ability to analyze complex situations.
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Middle manager
A manager who supervises the first-line managers or staff departments.
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Top-level manager
The manager who provides the stratigic direction for the organization.
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Globilization
Various companies moving to multiple countries and doing business in multiple countries.
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Diversity
The heterogeneity of the workforce, mostly in terms of gender and race.
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Intellectual capital
The total of an organizations knowledge,experience, relationships, processes, discoveries, innovations, market presence,and community influence.
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Structural capital
The accumulated knowledge of an organization represented by its patents, trademarks and copyrights, proprietary databases, and systems.
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Customer capital
The value of established relationships with customers and suppliers.
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Human capital
The cumulative skills and knowledge of the organization.
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Ethical behavior
Behavior that is considered by most to be acceptable.
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External environment
The setting in which an organization operates; the markets and industry.
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Competencies
The things that an organization can do well; the skills and ablilities.
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Universal
Something that applies in all situations. The basic management principles apply in all situations.
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Scientific management
A perspective on management that focuses on the productivity of the individual worker.
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Administrative management
A perspective on management that focuses on managers and the functions they perform.
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Bureaucratic managment
A perspective on management that focuses on the overall organizational system.
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Traditional authority
Subordinates comply with a leader because of custom or tradition.
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Charismatic authority
Subordinates voluntarily comply with a leader because of his or her special personal qualities or ablilities.
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Rational-legal authority
Subordinates comply with a leader because of a set of impersonal rules and regulations that apply to all employees.
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Hawthorne effect
The phenomenon whereby individual or group performance is influenced by human behavior factors.
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Theroy X
Advocates that a manager percieves that subordinates have an inherent dislike of work and will avoid it if possible.
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Theory Y
Advocates that a manager percieves that subordinates enjoy work and will gain satisfaction from their jobs.
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Systems analysis
An approach to problem solving that attacks complex systems by breaking them down into their constituent elements.
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Input
A diverse item such as material, worker, capital, land, equipment, customer, and information used in creating products and services.
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Output
The physical commodity, or intangible service or information, that is desired by the customers or users of the system.
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