Management

• The right, moral, ethical thing to do
• Achieve the american dream
• More socially acceptable than to be idle
• Feel good about ourselves
• To help others
• To get money
• Food, shelter clothing, water

• Is educated about what it means to work and be a worker
• Knows the difference between a good work enviroment and a poor one
• Understand the role of worker and manager
• Knows what to contributes to his job satisfaction
• Knows how to cope with change
• Understands motivation, communication, and stress factor
• Knows how to work with others and be an asset to her employer

• Pace: Increase in pace means Increase in stress
• Variability of pace: Increase in variablity means increase in stress
• Duration of task: Decrease time means increase boredom and decrease job satisfaction and performance
• Increase variety: Increase in work, motivation

• Temperature
• Ventilation
• Light
• Noise
• Location
• Space
• Equipment
• Supplies
• Comfort
• Security

• Situation
• Background
• Assessment
• Recommendation

• I am callin you about...
• The patients code status is...
• The problem I am calling you about is...
• I have just assesed the patient personally:
• Vitals signs are: Blood pressure, Pulse, RR, and temp
• I am concerned about the:

• The patients mental status is...
• The skin is...
• The patient is not or is on oxygen...
• The ocimetry is reading...

• This is what I think the problem is...
• The problem seems to be...
• The patient seems to be unstable and may get worse, we need to do something

• I suggest that you...
• Any test needed...
• If a change is treatment is ordered then ask...

• Simple, straight foward expression of your beliefs, feeling, opinions.
• I feel ____ when ____ because ____!

• Physical characteristics
• Personal space
• Posture
• Eye contact
• Gestures

• Most immediate info
• Grooming
• Attire
• Body habitus and size

• Cultural difference
• Status, rank, relationship
• Territoriality, Turf

• Orientation, arm and leg position
• Open, inclusive vs. Closed defensive
• Sitting behind desk, at table

• Cultural difference
• Listener vs. speaker
• More vs less

Handshake: up, down, neutral

• Face to face
• Group
• Telecommunication
• Written
• 3rd party

• Face to Face
• Opportunity for questions, sender imparts desired meaning, not always practical

• 3rd party
• Message subject to 2 meanings

• Lying
• Prejudice
• Use of closed words
• Judgement
• Attacking vs criticizing
• Rank

• Who to invite: 5-7 ideal
• Be aware of the clock: set start and stop times, Show respect for other scheldules, Plan for breaks during long meetings
• Keep meeting brief: Send out agenda before meeting, Encourage all to come prepared, Do only what must be done in presence of all
• Think about physical surroundings: Tables, Temp, Ventilatio, Lighting
• ID everyone's responsibilities: Encourage participation by all, Review follow up actions

• All are encouraged to participate
• Large number of ideas are to be generated
• Group listens to and builds on other ideas
• Wild, creative ideas are encouraged
• No critisims
• No ideas are squelched by leader of group
• All ideas presented are recorded

• Must deal with orders from above and preferences from below
• Must carry out directives they may not agree with or had little input
• Manage people they did not hire

• Human
• Finicial
• Material
• Information

• Middle manager continuum
• Need for uniformity
• Need to adapt

• Must be consistent to assure best outcome for all patients
• Helps to predict results, procedure manual, protocols

• Each patient and each illness is somewhat different
• Freedom to employ adaptations with certain limits
• Know when to ask for help

• Older
• Emphasis on manager, chain of command
• Military Stryle
• Controlled work enviroment
• Money is main concern
• Power is at top
• Little conderation for worker
• Used with positions requring low level of skills, education, experience

• Team approach
• Developed from educational advances
• Willingness to share power and decision making 
• Emphasis on upward and downward communication
• Belief that a satisfied, involved worker is a better worker
• Workers are in best position to recommend changes
• Participation

• Outlines reporting structure of organization
• More classical style
• Profilies staff relationships
• Orderly, well defined
• Manager possesses information and therfore power

• Be self rewarding
• Be self directing
• Be self controlloing
• Be self monitoring and reporting
• Be able to apply job redesign to your work

Includes information such as the task associated with the position, the responsibilities , the working conditions, and the equipment that will be used

• Describe the education , work experience, acquired skills, and physical abilities needed to perform in the position
• A quality or qualification that you must have in order to be suitable for a certain job

• Ability to use equipment
• Ability to perform CPR
• Be on feet for long periods of time