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Customer approached
Hello, welcome to Hendrick Dodge, My name is Kegan, and you are?
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John.
And your last name?
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Smith
Nice to meet you Mr. Smith. Do you mind if I call you John?
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Not at all
Great, were you here to see anyone in particular today?
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No, just looking at Dodge Rams.
Great, well you came to the right place. Were you looking for something new or pre-owned?
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New.
Were you looking for something with 4 doors or 2 doors?
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4 doors, I would prefer the new Crew Cab.
Great choice, were you looking for something fuel efficient or something sporty?
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A little of both. I really like the Hemi!
Yeah, that power and capability of going from 8 to 4 cylinders is awesome... were you looking for basic transportation or something a little nicer?
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Something a little nicer, but not too fancy.
Ok, I have a lot of choices, do you need 4x4 or will 4x2 work?
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4x2 is just fine.
Great, and do you prefer lighter or darker shades?
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Darker shades.
Were you adding a new ram or replacing something?
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Just adding. I don't have anything to trade.
Just so I can get you the most vehicle for your money, what kind of payment range were you hoping for?
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No more than $500
Most of our customers put anywhere from 10 to 20 % as an initial investment. Now were you planning on doing that or a little bit more?
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I wanted to put no money down.
Ok, but you weren't planning on financing your taxes and tags, were you? That would be paying interest on your taxes.
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No, I can at least do that.
Just so I get this straight, if we find the perfect truck, a new Dodge Ram with 4 doors, perferably the new Crew Cab, with a Hemi, with 2WD and in darker shades, and keep your payments around $500 per month with your taxes and tags as initial investment, surely we could move forward today, right?
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Slow down, we haven't even picked out a truck yet!
No problem. Follow me!
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