the degree to which an organisation achieves its stated objectives
EFFICIENCY AND PRODUTIVITY
Efficiencythe way the organisation uses its available resources to achieve its objectives
Productivity
a measure of the functioning and efficiency of a production system ; the level of output obtained from a set level of input
PERFORMANCE INDICATORS
number of sales
percentage of market share
net profit figures
productivity and the rate of growth
level of staff turnover
level of job satisfaction - through survey
customer satisfaction levels - through survey
number of workplace accidents
level of waste
number of customer complaints
BALANCED SCORECARD
looks at an organisations performance from the perspective of customers, internal reflection, innovation and shareholders
BALANCED SCORECARD PERSPECTIVES
customer
internal capabilities
innovation and learning
financial
CORPORATE RESPONSIBILITY INDEX
a strategic management tool to enhance the capability of businesses to develop, measure and communicate best practice in the field of corporate responsibility in Australia
SOCIAL RESPONSIBILITY & EVALUATION OF PERFORMANCE
all organisations must ensure that social responsibility is incorporated into their measurement of performance. PI's such as level of waste me reflect waste minimisation and on the positive impact of the organisation on the environmen