comm 100

communication that occurs when a limited number of people, usually 2, interact & degenerate meaning through verbal & nonverbal meaning

(firo) asserts that people interact with others to satisfy one or all 3 basic interpersonal needs: the need for inclusion , the need for control,& the need for affection

• ingratiation= wants 2 b liked by others -giving compliments
• self-promotion=being competent,goal is to be liked & respected by others
• exemplification=offering yourself as noteworthy behavior/good example or role model
• supplication=make person feel helpful/humble...intimidation=to provoke fear to be seen as powerful

...

• physical= way of expressing affection & love
• emotional= sharing private thoughts & feelings
• intellectual= sharing attitudes, beliefs or interest
• collaborative= sharing & achieving a common goal

• defense= our instinct to protect ourselves when being verbally or physically attacked
• supportive=create a climate in which self-disclosure & responsiveness to feedback benefit both parties

focuses on the ongoing tensions between contradictory impulses in personal relationships

• in which the style we perceive the world around us 
• the way we interact with the world around us

• constructive conflict= focuses on issues
• respects others
• supportive
• flexible
• cooperative
• committed to conflict management

• Assume the other person means well & wants to resolve the conflict
• Express your feelings
• Identify what you would like to happen
• Outcomes you expect should be made clear
• Understanding on a mutual basis is achieved

• Assertiveness= stand up for own needs, while respecting the needs & rights of others
• Passivity=giving into others to avoid conflict or disagreements
• Aggression= puts personal needs 1st while violating someone else's needs & rights
• Passive-aggressive= may appear cooperative & willing to accommodate others ,their behavior is a subtle form of aggressive behavior

• Anger& Aggression are human instincts=  *Survival Instincts*
• Anger is always helpful=                       *When it warns you of danger*
• Anger caused by others=                  *Blaming others for your anger, you don't have to change your Own behavior*

• Superior-Subordinate=over see the progress over the worker(boss).
• co-worker=interactions among people who have little or no authority over each other
• Customer=interactions between someone communicating/ organization( customer service)

• Behave
• Honest
• Share
• Explain
• Concern

Customers may not always be right but they should be treated with courtesy & respect

An unverified story or statement about the facts of a situation

Type of rumor that focuses on the private , personal, or even scandalous affairs of other people

Unwanted sexual advances for sexual favors, inappropriate verbal or physical conduct of sexual nature, or an intimidating, hostile, or offensive work environment

• Research the Organization= learn as much as possible about the company or place 
• Assess your strengths & weaknesses=focus on your strengths that can help with the position in which you are applying for 
• Practice Interviewing= doing mock interviews

• Closed-ended questions=Are you able to wk on weekends..(yes/no ( answers ?)
• Open-ended Questions=that allows to be answered with the person opinion/thoughts
• Hypothetical Questions=Example of a situation that may or may not happen
• Leading Question= lead a person to think
• Probing Question= could you explain what you mean by a "difficult client"