1. "I'm not interested/I'm going to wait.
    Absolutely! For my notes and since rates are at historic all-time lows, what were you originally looking to accomplish with the refinance? (Pivot)
  2. "I'm working with another lender"
    Perfect! I'm not asking you to stop working with anyone. In fact, Quicken Loans has programs and pricing that other lenders may not offer. The best thing we con do is have you talk to a licensed specialist and make sure you're getting the best deal for you and your family.
  3. "I'm busy right now"
    I hear you, most of my clients are busy just like you. Obviously you care a lot about your home and our process is extremely quick and easy!
  4. "I heard you had bad reviews"
    Sure we have some complaints online, what you have to remember is that we have been in business for over 27 years and have serviced over 1.5 million clients. It's a very small percentage. This has resulted in over 94% client satisfaction. Rest asured, you are in GREAT hands.
  5. "I'm selling my home"
    Great Have you put it on the market yet? (if no) That's actually perfect! Obviously you know it's taking (on average) almost a year for most homes to sell. Not to mention they are selling for historically low prices. Let's show you how we can save you some equity while we wait for the market to turn back around.
  6. "I'm selling my home"
    Great! Have you put it on the market yet? (If yes) Perfect! Let's get you over to your purchace specialist and they can get you started with that pre-approval.
Card Set
The art of influence and persuasion