What is synergy?
the whole is greater than the sum of its parts
What is small group communication?
perception,interpretation and responses to other people's signals
implications for small groups
- -everyone's responsibility
- -perfect understanding is impossible
- -disagreement is OK
- -people oriented
- -action oriented
- -content oriented
- -time oriented
- -no preference is best
habits of poor listeners
- -pseudolistening-fake listening
- -silent arguing
- -assuming meaning
- -mind assault-jaded view of speaker, therefore nothing they say is right
- -focusing on irrelevancies
- -defensive responding
- -body language
- -ask questions
any action, sound, or word in interaction that is interpreted as a whole by another person. Messages can be entirely verbal, nonverbal or a mixture of both.
theory of structuration
the idea that group communication creates and maintains a group's norms and character of operation.
occurs when group members think they have the same meaning for a word or phrase but in actuality do not.
the seating arrangements in groups and even the way the furniture is arranged
group tension amd how to handle it
- 1. group members can move through the primary tension stage more quickly if they know each other.
- 2. members can reduce both primary and secondary tension by sharing what they know about the problems at hand.
- 3. secondary and tertiary tensions can be managed if group members demonstrate tolerance for disagreement.
- 4. humor is also an effective wat to handle secondary and tertiary tension in a group.
stages of groups socialization
- 1. antecedent-before new members join the group, new and old members have attitudes, beliefs, motives, and behavior patterns that affect how they will function in the group.
- 2. anticipatory-new & old members have expectations about one another; the new members have expectations about the group. Welcoming activities that introduce old & new memebers help members overcome primary tension.
- 3. encounter-new & old members begin to work together and adjust to one another; the new member's role is negotiated in the group; & old members' roles may change.
- 4. assimilation-the new members are fully integrated into the group; role relationships have been worked out.
- 5. exit-members must cope with the loss of a member or termination of the group. discussion and formal disbanding activities help members say goodbye.
types of tension
- -primary- anxiety arising early in a group's formation, as members work out their relationships and roles.
- -secondary-task-related tension that stems from differing opinions about the substantive work of the group.
- -tertiary-tension that stems from power and status struggles in a group.
encompasses behaviors that contribute directly to the accomplishment of the group's task
roles that encompass behaviors that help a group maintain harmonious relationships and contribute to a cohesive interpersonal climate
roles that encompass self-centered behaviors that place the individual's need ahead of the group's needs.
formal, explicit standards of behavior and procedures by which a group operates
informal, implicit standards of behavior and procedures by which members operate
metaphor or analogies (ex. velcro)
radiant thinking/free association
degree to which members feel they are part of the group
nominal group technique
- -put ideas up
- -make decision
the use of communication to modify attitudes and behaviors of members to meet group's goals and need.
delivery style-how it's physically presented