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A supply chain is a global network of organizations and activities involved in
Designing, transforming, consuming, and disposing of goods and services
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operations management
The management of processes used to design, supply, produce and deliver valuable goods and services to the customer
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logistics management
The management of the movement of materials and information within, into, and out of the firm
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tactical planning
A type of planning that addresses intermediate-term decisions to target aggregate product demands and to establish how operational capacities will be used to meet them
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operational planning
A type of planning that establishes short-term priorities and schedules to guide operational resource allocations
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strategic planning
A type of planning that addresses long-term decisions that define the operations objectives and capabilities for the firm and its partners
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core capabilities
A unique set of skills that confers competitive advantages to a firm, because rival firms cannot easily duplicate them
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Operations managers answer questions of what, how, when, where and who by defining both the ___________ and _____________ aspects of the operations management system
structural and infrastructural
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Growth of the supply-chain management perspective in operations management results from the advent of:
- Technology and infrastructure advances
- Collaborative networks
- A focus on core capabilities
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During the "mass production" era, operations management focused primarily on:
Internal production
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While there is overlap between operations management and supply chain management, the two are different in that:
Operations management focuses on processes, supply chain management focuses on relationships and flows.
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__________________________ typically provide raw materials, components, and services directly related to manufacturing or service production processes.
Upstream product suppliers
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