Chpt. 15 Empowerment

• involves win–win situations in which one’s self-interest is
• served by cooperating actively and creatively with potential
• adversaries

• substantial agreement followed by initiative and persistence in pursuit of common goals
• -likely when ppl rely on rational persuasion and not pressure/coalition

reluctant agreement requiring subsequent prodding to satisfy minimum requirements

stalling, unproductive arguing, or outright rejection

• ability to marshal the human, informational, and material resources to get something
• done

plans, self-doubts, mixed outcomes and concerns for others

-expert/referent power had positive effect, reward/legitimate slightly positive, coercive slightly negative effect

• expressions of power for the sake of personal aggrandizement become paramount
• -exhibited when focus less on needs of underlings + act like rules don't apply to them

obtaining compliance with promised/actual rewards

compliance through threats/actual punishment

compliance through formal authority

compliance through knowledge/information

compliance through charisma/personal attraction

• recognizing and releasing into the organization the power that people already have in their
• wealth of useful knowledge, experience, and internal motivation.

• 1)Authoritarian Power- Domination
• 2)Influence Sharing- Consultation
• 3)Power Sharing- Participation
• 4)Power Distribution- Delegation

• -process whereby employees play a direct role in setting goals, making decisions,
• solving problems, and making changes in the organization
• - helps employees fulfill autonomy, meaningfulness of work, and interpersonal contact

• -process of granting decision-making authority to lower-level employees
• -Amounts to power distribution

• 1)consistent w/ org. mission
• 2)L-T focus
• 3)goal/action oriented
• 4)Persistent in face of barriers/setbacks
• 5)Self-starting+Proactive

How can you improve your leverage position?

How can your work make the business more successful?

How can you enhance your reputation, especially with those who can achieve your goals?

How can you increase your network of allies and supporters?

• intentional acts of influence to enhance or protect the self-interests of individuals or
• groups

cooperative pursuit of general self-interests

cooperative pursuit of group interests in specific issues

individual pursuit of general self-interests

informal group bound together by active pursuit of SINGLE issue

• the process by which people attempt to control or manipulate the reactions of
• others to images of themselves or their ideas

manipulating info about one's performance

praising and doing favors for one's supervisor

presenting oneself as a polite and nice person