MIS 14

21) On average, private
sector IT projects underestimated budget and delivery time of systems by
________ percent. A) 30 B) 40 C) 50
D) 60

22) The major variables in project
management are A) scope, time, cost, and performance. B) scope, time, cost, quality, and risk. C) time, cost, quality,
performance, and risk. D) time, cost, scope, and performance.

23) At the top of the
management structure for information systems projects in a large company is A)
project management. B) the CIO. C) the
corporate strategic planning group. D) the IS steering committee.

24) The ________ is directly
responsible for the individual systems project. A) project management group B) project team C) IS steering
committee D) corporate strategic planning committee

25) The ________ reviews and
approves plans for systems in all divisions. A) project management group B)
project team C) IS steering committee
D) corporate strategic planning committee

26) The ________ consists of systems analysts,
specialists from the relevant end-user business areas, application programmers,
and perhaps database specialists. A) project management group B) project team C) IS steering
committee D) corporate strategic planning committee

27) A road map indicating
the direction of systems development, the rationale, the current systems, new
developments to consider, the management strategy, the implementation plan, and
the budget is called a(n) A) project plan. B) portfolio analysis. C) information systems plan. D)
enterprise analysis.

28) A CSF approach to
establishing an enterprise's information requirements is especially suitable
for A) distinguishing between individual and organizational objectives. B)
identifying the key entities and attributes of the organization's data. C)
understanding how organizational units define critical data. D) the development of DSSs and ESSs.

29) The principal method
used in CFS analysis is to A) inventory all of the organization's information
systems projects and assets and assign risk levels. B) perform a weighted
comparison of the criteria used to evaluate a system. C) survey a large sample
of managers on their objectives, decision-making process, and uses and needs
for data and information. D) interview a
small number of top managers to identify their goals and criteria for achieving
success.

30) In CFS analysis, it is
important to A) interview as many employees from different levels of the
company as possible. B) create a broad inquiry into the various types of
information used in the company. C)
distinguish between organizational and individual CSFs. D) identify
operational managers that can accurately portray the day-to-day information
needs of the firm.

31) The central method used
in a portfolio analysis is to A)
inventory all of the organization's information systems projects and assets.
B) perform a weighted comparison of the criteria used to evaluate a system. C)
survey a large sample of managers on their objectives, decision-making process,
and uses and needs for data and information. D) interview a small number of top
managers to identify their goals and criteria for achieving success.

32) In using a portfolio
analysis to determine which IT projects to pursue, you would A) select the most
low-risk projects from the inventory. B) limit work to those projects with
great rewards. C) select only low-risk, high-reward projects. D) balance high-risk, high reward projects
with lower-risk projects.

33) Which method would you use is used to
develop risk profiles for a firm's information system projects and assets? A)
information systems plan B) scoring model C)
portfolio analysis D) CSF

34) The central method used
in a scoring model is to A) inventory all of the organization's information
systems projects and assets. B) perform
a weighted comparison of the criteria used to evaluate a system. C) survey
a large sample of managers on their objectives, decision-making process, and
uses and needs for data and information. D) interview a small number of top
managers to identify their goals and criteria for achieving success.

35) You have been hired by a
pharmaceutical company to evaluate its inventory of systems and IT projects.
Which types of projects would be best avoided? A) any high risk projects B) any
low-benefit projects C) all high-risk,
low benefit projects D) none, any project might be beneficial

36) Which method is used to
assign weights to various features of a system? A) information systems plan B) scoring model C) portfolio
analysis D) CSF

37) The criteria used for
evaluation in a scoring model are usually determined by A) lengthy discussions among the decision-making group. B) a CSF
analysis. C) the IS steering committee. D) systems analysts.

38) All of the following are
intangible benefits of information systems except A) improved asset
utilization. B) increased organizational learning. C) improved operations. D) reduced workforce.

39) Which of the following
is not a tangible benefit of information systems? A) reduced rate of growth in
expenses B) lower computer expenses C)
improved resource control D) increased productivity

40) The worth of systems
from a financial perspective essentially revolves around the issue of A) CSFs.
B) adherence to information requirements. C) asset utilization. D) return on invested capital.

41) You are using a capital
budgeting method to assess the worth of your company's new information system.
Which of the following costs would you include in measuring the cash outflow?
A) increased sales of products B)
hardware and software expenditures C) labor expenditures D) reduced costs
in production and operation E) both A and D
F) both B and C G) A, B, C and D

42) In working with ROPMs
and options valuation, a call option is a(n) A) obligation to purchase an asset
at a later date at a fixed price. B) obligation to either purchase or sell an
asset at a later date at a strike price. C) right to purchase an asset a later
date at a strike price. D) right to
purchase or sell an asset a later date at a fixed price.

43) The principal capital
budgeting models for evaluating information technology projects are the payback
method, the accounting rate of return on investment (ROI), the net present
value, and the A) future present value. B)
internal rate of return. C) external rate of return. D) ROPM.

44) ROPMs value information
systems similar to stock options, in that A) ROPMs can be bought and sold like
stocks. B) a company's worth can be evaluated by the worth of their ROPMs. C) initial expenditures on IT projects
are seen as creating the right to pursue and obtain benefits from the system at
a later date. D) expenditures and benefits from IT projects are seen as
inflows and outflows of cash that can be treated themselves like options.

45) To best evaluate, from a
financial standpoint, an IT investment whose benefits cannot be firmly
established in advance, you would use A) capital budgeting. B) the real option pricing model. C) a
scoring model. D) the net present value.

46) The level of a project's
risk is influenced primarily by A)
project size, project structure, and the level of technical expertise. B)
project cost, project scope, and the implementation plan. C) project scope,
project schedule, and project budget. D) project size, project scope, and the
level of technical expertise.

47) The project risk will
rise if the project team and the IS staff lack A) legacy applications as a
starting point. B) good equipment. C)
the required technical expertise. D) financial studies and plans.

48) The organizational
activities working toward the adoption, management, and routinization of a new
information system are called A) production. B) maintenance. C) implementation. D) acceptance.

49) Which of the following
is not one of the activities of the systems analyst? A) acting as a change
agent B) communication with users C) mediating between competing interest groups D) formulation of capital budgeting
models

50) One example of an
implementation problem is A) poor user interface. B) inadequate user training. C) project running over budget. D)
changes in job activities and responsibilities.

51) According to your
reading of the chapter, change management is a process that A) should be addressed before a project is
developed. B) begins when a project is implemented. C) is used primarily to
mandate user acceptance. D) must be addressed in all systems development.

52) Users prefer systems
that A) are oriented to facilitating
organizational tasks and solving business problems. B) work with existing
DBMS. C) are able to provide optimum hardware and software efficiency. D) are
capable of storing much more data than they need.

53) The communications gap
between users and systems designers is created by their differences in A)
backgrounds. B) interests. C) priorities. D) A and B. E) B and C. F) all of the above.

54) Which of the following
types of projects is most likely to fail? A) integration of an third-party
automated payment system B) replacement of middleware with Web services for
legacy application integration C) a
business process redesign project that restructures workflow and
responsibilities D) redesigning a user interface to an online investment
site

55) Which of the following
is not a responsibility of effective change management? A) integrating legacy systems B) dealing with fear and anxiety
about new systems C) training users of the new system D) enforcing user
participation at all stages of system development

56) Which of the following tools would you use
to control risk factors in an information systems project? A) internal
integration tools B) external integration tools C) formal planning tools and
formal control tools D) A and B E) A and C F)
all of the above

57) Internal integration
tools A) enable a project to have
sufficient technical support for project management and development. B)
enable a project manager to properly document and monitor project plans. C)
portray a project as a network diagram with numbered nodes representing project
tasks. D) consist of ways to link the work of the implementation team with
users at all organization levels.

58) An example of using an
internal integration tool would be to A) define task dependencies. B) include
user representatives as active members of the project team. C) create a PERT
chart. D) hold frequent project team
meetings.

59) Formal planning and
control tools A) enable a project to have sufficient technical support for
project management and development. B)
enable a project manager to properly document and monitor project plans. C)
portray a project as a network diagram with numbered nodes representing project
tasks. D) consist of ways to link the work of the implementation team with
users at all organization levels.

60) External integration
tools A) enable project a to have sufficient technical support for project
management and development. B) enable a project manager to properly document
and monitor project plans. C) portray a project as a network diagram with
numbered nodes representing project tasks. D)
consist of ways to link the work of the implementation team with users at all
organization levels.

61) An example of
using an external integration tool would be to A) define task dependencies. B) include user representatives as active
members of the project team. C) create a PERT chart. D) hold frequent
project team meetings.

62) Which type of planning tool shows each
task as a horizontal bar whose length is proportional to the time required to
complete it? A) PERT chart B) Gantt
chart C) both A and B D) neither A nor B

63) To review a project's tasks and their
interrelationships, you would use a A)
PERT chart. B) Gantt chart. C) either A or B. D) neither A nor B.

64) Which type of tool helps
project managers identify bottlenecks in project development? A) internal
integration tools B) external integration tools C) formal planning and control tools D) both B and C

65) Which of the following
is a limitation of using a financial approach to evaluate information systems?
A) inability to measure ROI B) inability to control vendor costs C) inability
to assess risk D) inability to assess
costs from organizational disruption

66) Which of the following
statements best describes the effect of project structure on overall project
risk? A) Highly structured projects are more complex, and run a higher risk of
programmers and users misunderstanding the ultimate goals. B) Projects with relatively undefined goals are more likely to be
subjected to users changing requirements and run a higher risk of not
satisfying project goals. C) Highly structured projects tend to be larger,
affecting more organizational units, and run both the risk of out-of-control
costs and becoming too difficult to control. D) Less structured projects are
more able to be quickly developed, tested, and implemented using cutting-edge
RAD and JAD development techniques, and pose less risk of running up unforeseen
costs.

67) Which of the following
is not an organizational factor in systems planning and implementation? A)
standards and performance monitoring B) government regulatory compliance C)
health and safety D) user interface

68) In sociotechnical design
A) separate sets of technical and social
design solutions are developed and compared. B) ergonomic features of a
system and the system's technical design are given equal importance. C) systems
analysts with proven backgrounds in sociological concerns rate and compare a
system's social and technical aspects. D) all of the above.

69) The most widely used
project management software today is A) Vertabase. B) IBM Project Guide. C) Microsoft Project. D) Microsoft
Excel.

70) As discussed in the
chapter, which of the following is not one of the immediate consequences of
inadequate software project management? A) cost overruns B) organizational conflict C) time slippage D) technical shortfalls