MIS 12

21) Which of the following
statements best describes the business value of improved decision making? A)
Improved decision making creates better products. B) Improved decision making results in a large monetary value for the
firm as numerous small daily decisions affecting efficiency, production, costs,
and more add up to large annual values. C) Improved decision making enables
senior executives to more accurately foresee future financial trends. D)
Improved decision making strengthens customer and supplier intimacy, which
reduces costs.

22) When there is no
well-understood or agreed-on procedure for making a decision, it is said to be
A) undocumented. B) unstructured. C)
documented. D) semistructured.

23) The type of decision
that can made by following a definite procedure is called a(n) ________
decision. A) structured B)
unstructured C) semistructured D) procedural

24) Which type of decision is deciding whether
to introduce a new product line? A) structured B) unstructured C) recurring D) nonrecurring

25) Which type of decision
is calculating gross pay for hourly workers? A) structured B) unstructured C) semistructured D) none of the
above

26) The decision to approve
a capital budget is an example of a(n) ________ decision. A) semistructured B) unstructured C) structured D) undocumented

27) The decisions involved
in creating and producing a corporate intranet can be classified as ________
decisions. A) procedural B) unstructured C) structured D) semistructured

28) Checking store inventory
is an example of a(n) ________ decision. A) semistructured B) unstructured C) structured D) none of the above

29) Simon's description of
decision making consists of which four stages? A) planning, financing,
implementation, and maintenance B) planning, design, implementation, and
maintenance C) intelligence, design,
choice, and implementation D) intelligence, design, financing, and
implementation

30) Which phase of decision making finds or
recognizes a problem, need, or opportunity? A) design B) intelligence C) choice D) implementation

31) The five classical
functions of managers are planning, organizing, deciding, controlling, and A) coordinating. B) leading. C)
managing. D) negotiating.

32) In contrast to the
classical model of management, behavioral models see the actual behavior of
managers as being more A) systematic. B)
informal. C) reflective. D) well organized.

33) Behavioral models of
managers find that, from observation, managers A) perform often fewer than 100
activities a day. B) operate best with standardized, predictable, printed
information. C) create a formalized, hierarchic structure of contacts to
provide filtered information. D)
typically work in a fragmented manner, with only 10% of activities exceeding an
hour in duration.

34) Mintzberg's
classification of managerial roles outlines which three main categories? A) interpersonal, informational, and
decisional B) symbolic, decisional, and interpersonal C) symbolic,
interpersonal, and technical D) technical, interpersonal, and informational

35) The role of liaison
falls into which of Mintzberg's managerial classifications? A) decisional B)
informational C) interpersonal D)
symbolic

36) The role of entrepreneur
falls into which of Mintzberg's managerial classifications? A) decisional B) informational C)
interpersonal D) symbolic

37) According to Mintzberg,
managers in their informational role act as A) figureheads for the
organization. B) leaders. C) nerve
centers of the organization. D) negotiators.

38) Which of the following managerial roles is
not supported by information systems? A) liaison B) nerve center C) leader D) negotiator

39) As discussed in the
chapter text, the three main reasons that investments in information technology
do not always produce positive results are A) management support, technical
logistics, and user compliance. B) organization, environment, culture. C)
information quality, information integrity, and information accuracy. D) information quality, organizational
culture, and management filters.

40) The concern that data
values of an information source fall within a defined range reflects which
quality dimension of information? A) accuracy B) integrity C) validity D) consistency

41) The concern that the
structure of data is consistent within an information source reflects which
quality dimension of information? A) accuracy B) integrity C) validity D) consistency

42) MIS typically produce A)
new ways of looking at data that emphasize change, flexibility, and rapid
response. B) fixed, regularly scheduled
reports based on data extracted from the organization's TPS. C) solutions
to semistructured problems appropriate for middle management decision making.
D) assumptions, responses to ad hoc queries, and graphic representations of
existing data.

43) An information system
for a building company that tracks construction costs for various projects
across the United States would be categorized as a type of A) DSS. B) MIS. C) GIS. D) GDSS.

44) Which of the following
describes how the Simon framework of decision-making works in high-velocity
decision environments? A) All four steps
of the process are handled by software algorithms; humans are eliminated from
the decisions because they are too slow. B) The first three steps of the
process are handled by software algorithms and the final step is handled by
experienced managers. C) The first two steps of Simon's framework are
eliminated and the final two steps are handled by software algorithms. D) All
fours steps are performed by humans with the support of high-speed, high-volume
DSS and ESS.

45) Which types of decisions
are automated for high-velocity decision-making? A) highly-structured decisions B) semi-structured financial
decisions C) unstructured financial decisions D) all of the above

46) Which of the following
is a disadvantage of high-velocity, automated decision-making systems? A)
inability to handle high volumes of decisions B) inability to handle structured
decisions C) inability to handled semi-structured decisions D) inability to control themselves and
respond to new environments

47) Which of the following
types of systems would be used to present senior marketing executives with
in-depth information about customer retention, satisfaction, and quality
performance. A) CDSS B) MIS C) DSS D)
ESS

48) Measures defined by
management and used to internally evaluate the success of a firm's financial,
business process, customer, and learning and growth are called A) benchmarks. B) KPIs. C) the balanced scorecard
method. D) BPM.

49) The management
methodology of using a firm's strategy to generate operational targets for the
business and measuring progress towards them using the firm's enterprise
systems is called A) benchmarks. B) KPIs. C) the balanced scorecard method. D) BPM.

50) The chapter case
discussing the Montgomery County public school system illustrates the use of A)
MIS to achieve greater operational excellence. B) ESS to enable better decision
making. C) DSS to enable better decision
making. D) GDSS to enable greater efficiency.

51) Which of the following best describes the
term business analytics? A) the infrastructure for collecting and managing
business data B) the tools and techniques
used to analyze and understand business data C) software developed
exclusively for business management D) information systems involved in business
decision making

52) Which of the following
statements best describes the term business intelligence? A) the infrastructure for collecting and managing business data B)
the tools and techniques used to analyze and understand business data C)
software developed exclusively for business management D) information systems
involved in business decision making

53) Business intelligence
would be useful for analyzing and decision-making in which of the following
situations? A) deciding what marketing techniques are most successful with
high-value customers B) identifying the most efficient methods for packing and
delivering finished products to destinations C) forecasting the effect on sales
given projected future variations in weather and other environmental variables D) all of the above

54) Which of the following
companies is not one of the top five producers of business intelligence and
analytics products? A) Sun B)
Microsoft C) SAP D) IBM

55) Which of the following
is not one of the six main elements in the business intelligence environment
discussed in this chapter? A) managerial users and methods B) organizational environment C) user interface D) data from the business
environment

56) Backward sensitivity analysis software is
used for A) supply chain optimization. B) historical what-if analysis. C) goal seeking. D) reverse
forecasting.

57) A pivot table is a A) spreadsheet tool that displays two or
more dimensions of data in a convenient format. B) type of relational
database. C) chart tool that can rotate columnar data quickly and visually. D)
for tool performing sensitivity analysis.

58) Which type of
information system uses data visualization technology to analyze and display
data for planning and decision making in the form of digitized maps? A) GIS B) DSS C) MIS D) TPS

59) As discussed in the chapter case, the
system used in South Carolina to estimate and map the regional damage and
losses resulting from an earthquake was a type of A) CDSS. B) GSS. C) GIS. D) GDSS.

60) GDSS A) are designed to
allow meeting attendees to share their thoughts in real-time with their peers.
B) support decisions that require knowledge about the geographic distribution
of resources. C) are typically used with geographically dispersed attendees. D) implement structured methods for
organizing and evaluating ideas.

61) An essential component
in the ability of GDSS to contribute to a collaborative environment is A)
allowing users to contribute simultaneously. B) using structured methods for
evaluating ideas. C) identifying users informally. D) the guarantee of user anonymity.

62) GDSS A) require a small
number of attendees in order to maintain high levels of productivity. B) enable increasing a meeting size without
reducing productivity. C) include specific procedures for priority ranking
the order in which participants can respond. D) utilize shared desktop
computers to foster collaboration.

63) The information system
used by Caesar's Entertainment, which combines data from internal TPS with
information from financial systems and external sources to deliver reports such
as profit-loss statements, impact analyses, is an example of A) DSS. B) ESS. C) CDSS. D) MIS.

64) The leading methodology
for understanding the really important information needed by a firm's executives
is called the ________ method. A) digital dashboard B) balanced scorecard C) KPI D) data visualization

65) ESS A) support the structured decision
making of senior executives. B) have the
ability to drill down into lower levels of detail. C) easily integrate data
from different systems. D) are primarily driven by information derived from a
company's transaction processing systems.

66) Which of the following
is not one of the five main analytic functionalities of BI systems for helping
decision makers understand information and take action? A) production reports B) business case archives C)
parameterized reports D) forecasts, scenarios, and models

67) Which of the following
are most likely to rely primarily on production reports for their decision-making
needs? A) operational employees and
supervisors B) senior managers C) analytic modelers D) business analysts

68) Which of the following
are most likely to rely primarily on the drill-down functionality of BI for
their decision-making needs? A) IT developers B) managers C) operational employees D) business analysts

69) ________ are visual
tools for presenting performance data in a BI system. A) Dashboards and scorecards B) Paramaterized reports C) Reports
and the drill-down feature D) Scenarios and models

70) A well-designed ESS will
allow management to A) have greater span of control. B) assign lower levels of
management greater control. C) reduce their need to review lower levels of
operation. D) all of the above.