MIS 11

What
type of knowledge management system did Canadian Tire implement in order to
improve the communications with dealers? A) digital asset management system B) content management system C)
learning management system D) knowledge network system

The
percentage of gross domestic product of the United States that is produced by
the knowledge and information sectors is estimated to be about ________
percent. A) 20 B) 40 C) 60 D) 80

23)
Which of the following statements best describes the relationship between
collaboration and knowledge management? A) Without knowledge, collaboration is
difficult. B) Knowledge doesn't exist without collaboration. C) Knowledge is useful only when shared
with others. D) As knowledge increases, so does collaboration.

24)
The flow of events or transactions captured by an organization's system
describes A) information. B) data.
C) wisdom. D) knowledge.

25)
Expertise and experience of organizational members that has not been formally
documented best describes A) wisdom. B) information. C) data. D) tacit knowledge.

26)
Changing organizational behavior by sensing and responding to new experience
and knowledge is called A) change management. B) knowledge networking. C) the
knowledge value chain. D) organizational
learning.

27)
The set of business processes, culture, and behavior required to obtain value
from investments in information systems is one type of A) knowledge culture. B)
knowledge discovery. C) organizational
and management capital. D) organizational routine.

28)
Which of the following systems digitizes, indexes, and tags documents according
to a coherent framework? A) wikis B) CAD C)
document management D) LMS

29)
Which of the following statements is not an accurate description of the
importance of knowledge to a firm? A) Knowledge experiences network effects as
more people share it. B) Knowledge should be seen as an intangible key asset.
C) Knowledge enables firms to become more efficient in their use of scarce
resources. D) Knowledge is
unconditional.

30)
What is meant by the statement "knowledge is sticky"? A) Knowledge is hard to move. B)
Knowledge is universally applicable. C) Knowledge works only in certain
situations. D) Knowledge is intangible.

31)
Which of the following is not one of the main four dimensions of knowledge
described in the chapter? A) Knowledge is a firm asset. B) Knowledge has
different forms. C) Knowledge has no
locations. D) Knowledge is situational.

32)
In order, which are the value-adding steps in the knowledge business value
chain? A) acquire, store, disseminate, apply, feedback B) data and information acquisition, acquire, store, disseminate, apply
C) acquire, disseminate, apply, feedback, management and organizational
activities D) data and information acquisition, store, disseminate, feedback,
apply

33)
Informal social networks of professionals and employees within and outside the
firm who have similar work-related activities and interests are called
communities of A) practice. B)
professionals. C) interest. D) knowledge.

34)
Which of the following are the three major types of knowledge management
systems? A) management information systems, decision support systems, and
transaction processing systems B) enterprise systems, customer support systems,
and supply chain management systems C) database management systems, expert
systems, and knowledge work systems D)
enterprise-wide knowledge management systems, knowledge work systems, and
intelligent techniques

35) Specialized systems built for engineers, scientists, and other
knowledge workers charged with discovering and creating new knowledge for a
company are called A) KWS. B) LMS.
C) wikis. D) CAD systems.

36) Fuzzy logic is a type of A) data mining. B) neural network. C) intelligent technique. D) business
intelligence.

37) Which of the following is not a typical
component or capability of an enterprise-wide knowledge management system? A)
collaboration tools B) KWS C)
document management D) LMS

38)
Which of the following would not be considered semistructured knowledge? A) request for proposals B) voice-mail
C) videos D) e-mail

39)
You are advising a multimedia company on the best type of knowledge management
system to help them archive digital video and sound clips. Which of the
following will suit their needs? A) enterprise content management system B) digital asset management system C)
knowledge network system D) VRML system

40) Once a knowledge taxonomy is developed, documents are all ________
with the proper classification. A)
tagged B) linked C) tupled D) referenced

41)
Which of the following is not a Web 2.0 tool firms are using to foster
collaboration? A) blogs B) intranets
C) wikis D) social bookmarking

42)
Your company wants to develop intelligent techniques to create a
"smart" oven that can perfectly cook basic foodstuffs, such as roasts
and bread, using sensors and minimal input from the user. The system would know
the difference between rare, medium rare, medium, and well done roasts. The
category of intelligent technique that would describe this system is A) expert
system. B) neural network. C) case based reasoning. D) fuzzy logic.

43)
Which of the following statements about the use of wikis by firms is not true?
A) They are inexpensive and easy to implement. B) Users are able to modify wiki
content contributed by others. C) They
are most appropriate for information that must be revised but does not need to
be available 24/7. D) They can be used as a central repository for all
types of corporate data such as spreadsheets and e-mail.

44)
Tools for the management, delivery, tracking, and assessment of various types
of employee learning best describes a(n) A) investment workstation. B)
organizational learning system. C) employee enrichment system. D) learning management system.

45)
Most knowledge workers require specialized knowledge work systems, but they
also rely on A) office systems. B)
schools and universities. C) imaging systems. D) data transferring systems.

46)
A ________ is very important to a knowledge worker's system. A) careful filing
system B) financial analysis system C) CAD capability D) user-friendly interface

47)
________ often are designed and optimized for the specific tasks to be
performed. A) Graphics programs B)
Knowledge workstations C) Virtual simulators D) CAD stations

48)
CAD workstations A) provide engineers,
designers, and factory managers with precise control over industrial design and
manufacturing. B) provide an important source of expertise for
organizations. C) allow groups to work together on documents. D) are high-end
PCs used in the financial sector to analyze trading situations instantaneously
and facilitate portfolio management.

49)
Which of the following would not be classified as a knowledge work system? A)
computer-aided design system B) 3D visualization system C) investment workstations D) expert system

50)
Virtual reality systems A) provide engineers, designers, and factory managers
with precise control over industrial design and manufacturing. B) provide an
important source of expertise for organizations. C) allow groups to work
together on documents. D) provide
architects, engineers, and medical workers with precise, photorealistic
simulations of objects.

51)
Investment workstations A) provide engineers, designers, and factory managers
with precise control over industrial design and manufacturing. B) provide an
important source of expertise for organizations. C) allow groups to work
together on documents. D) are used in
the financial sector to analyze trading situations instantaneously and
facilitate portfolio management.

52)
Which of the following systems is not used to capture tacit knowledge? A)
expert system B) case-based reasoning C) fuzzy logic D) neural network

53) Which of the following is a type of
intelligent technique? A) knowledge networks B) case based reasoning C) computer-aided design D) VRML

54)
Which of the following techniques is used for knowledge discovery? A) expert
system B) transaction processing systems C) case-based reasoning D) data mining

55)
Technology that consists of computer-based systems that attempt to emulate
human behavior is called A) fuzzy logic. B) neural networks. C) AI technology. D) genetic algorithms.

56) An inference engine is A) a strategy for
searching the rule base in case-based reasoning. B) the programming environment
of an expert system. C) a method of organizing expert system knowledge into
chunks. D) a strategy used to search
through the rule base in an expert system by forward chaining or backward
chaining.

57)
Forward chaining is A) a strategy for
searching the rule base in an expert system that begins with information
entered by the user. B) the programming environment of an expert system. C)
a method of organizing expert system knowledge into chunks. D) a strategy for
searching the rule base in an expert system that begins with a hypothesis.

58)
Backward chaining is A) a strategy for searching the rule base in an expert
system that begins with information entered by the user. B) the programming
environment of an expert system. C) a method of organizing expert system
knowledge into chunks. D) a strategy for
searching the rule base in an expert system that begins with a hypothesis.

59)
Expert systems A) solve problems too difficult for human experts. B) are based
on DO WHILE rules. C) work in very
limited domains. D) share characteristics with mainframe computing.

60)
It is unlikely you could represent the knowledge in the Encyclopedia Britannica
with an expert system because A) there is no one expert who understands all the
material contained within the encyclopedia. B) the knowledge changes radically
over a short time. C) not all the
knowledge in the encyclopedia can be represented in the form of IF-THEN rules. D)
the knowledge is too general.

61)
Virtually all expert systems deal with problems of A) policy development. B) classification. C) logic and
control. D) high complexity.

62)
Expert systems are expensive and time-consuming to maintain because A) their
rule base is so complex. B) they rely on equipment that becomes outdated. C) their rules must be reprogrammed every
time there is a change in the environment, which in turn may change the
applicable rules. D) only the person who created the system knows exactly
how it works, and may not be available when changes are needed.

63)
In this technique, descriptions of past experiences of human specialists are
stored in a database for later retrieval when the user encounters a situation
with similar characteristics. A) CBR
B) fuzzy logic C) data mining D) LMS

64)
You are an automotive engineer working on an application that will
automatically parallel park a car. The intelligent technique you may find most
useful is A) case-based reasoning. B) artificial intelligence. C) fuzzy logic. D) expert system.

65) Hardware and software that attempts to
emulate the processing patterns of the biological brain best describes A) a neural network. B) an expert
system. C) case-based reasoning. D) fuzzy logic.

66)
Genetic algorithms A) develop solutions
to particular problems using fitness, crossover, and mutation. B) represent
knowledge as groups of characteristics. C) do not work for most problems. D)
are based on logic.

67)
Which of the following describes a difference between neural networks and
genetic algorithms? A) Genetic algorithms are designed to process large amounts
of information. B) Genetic algorithms are a type of knowledge discovery, while
neural networks are an intelligent technique. C) Neural networks are programmed to "learn." D) All of
the above.

68)
Software programs that work in the background without direct human intervention
to carry out specific, repetitive, and predictable tasks for individual users,
business processes, or software applications, are called A) intelligent agents. B) intelligent techniques. C) business
intelligence. D) AI hybrid systems.

69)
What type of intelligent technique helped Procter & Gamble determine the
most efficient methods for their trucks to deliver goods? A) fuzzy logic B) intelligent agents C) genetic
algorithms D) none of the above

70)
To automate routine tasks to help firms search for and filter information for
use in electronic commerce and supply chain management a firm would most likely
use A) CAD systems. B) virtual reality systems. C) fuzzy logic systems. D) intelligent agents.