-
In establishing or encouraging an effective working relationship, always __________, but you do not have to agree.
RESPECT
-
The "ability" component of work consists of 3 things:
- 1. Knowledge
- 2. Common Sense
- 3. Experience
-
Concerning an effective or encouraging work relationship, ____________ is important, not giving away the farm.
Self-disclosure
-
In relation to cognitive errors, encouraging dissent, skepticism, and seeking outside opinions counter-act _________.
Group-think
-
TRUE or FALSE?
Knowledge of the job and common sense are not the same.
TRUE
-
TRUE or FALSE?
Performance and Productivity are the same thing in management.
FALSE
Performance and Productivity are NOT the same thing in management.
-
______________ factors can influence the likelihood of the officer staying motivated.
Environmental Factors
-
___________ is the number one most abused drug used by law enforcement.
ALCOHOL
-
__________ motivators influence the purpose or heart and soul of the officer.
Internal Motivators
-
__________ motivators are "outside" like time off and other benefits.
External motivators
-
Performance problems stem from a multitude of issues including, but not limited to:
- 1. Alcoholism
- 2. Personal Choice
- 3. Psychological Conditions
-
TRUE or FALSE?
In relation to Conte v. Hoercher, psychological fitness for duty examinations are not considered confidential.
TRUE
-
Within the work relationship between the employee and the supervisor, authority consists of:
- 1. The ability to research answers
- 2. Common sense
- 3. Knowledge of the job
-
The most powerful element in solidifying the officer/supervisor relationship is ________.
Empathy
-
One basic mistake in work performance counseling is attempting to ____________.
Force compliance
-
TRUE or FALSE?
In relationship to the Theory of Relationship and Control, management is not able to force compliance.
TRUE
-
In regards to the Theory of Relationship and Control, the power to change resides in the __________.
Officer
-
In regards to the Theory of Relationship and Control, the officer controls the decision to ________ or not.
Perform
-
TRUE or FALSE?
If the officer refuses to change, __________ that are fair and consistent need to be applied.
Consequences
-
TRUE or FALSE?
A basic mistake in work performance counseling is failing to conduct follow-up monitoring sessions.
TRUE
-
Work performance staffing should be monitored _________.
Daily
-
______________ is attempting to change or influence behavior.
Counseling
-
Prior to conducting a work performance counseling session the first step is to _______________.
Gather the proper documentation.
-
________________ is the key element to identifying and helping the officer set goals.
Being Specific
-
Road blocks to a successful performance interventions include:
- 1. Belief management will do nothing about the problem.
- 2. Belief the employee will not change
- 3. Belief nothing we do will make a difference
This may create anger, frustrations, helplessness, etc.
-
Other road blocks to a successful performance intervention include:
- 1. Dual Loyalty
- 2. Lack of confidence/skill
- 3. Feeling hypocritical
-
The number one reason for job performance counseling is to __________________.
Influence change or influence behavior
-
TRUE or FALSE?
The key element to creating an effective early warning systems is to identify what behaviors you want to collect data.
TRUE
-
In relation to the Theory of Responsibility and Control,
- 1. Employees are the most essential and most complicated resource.
- 2. Organizations hire workers to work
- 3. Poor performance is a choice
- 4. Management can not make a worker work
-
According to the Theory of Responsibility and Control, the decision to perform rests with the __________ not ________.
Rests with the WORKER not MANAGEMENT
-
____________ should be used when the employee refuses to change.
Consequences
-
Who controls consequences of employees decisions?
Management
-
According to the theory of Responsibility and Control, _________ is the key component of a dysfunctional culture.
Blaming
-
According to the theory of Responsibility and Control, _________ is the key component of a functional culture.
Creativity
-
Who creates, direct, employs, educates, develops, and supports the officers?
Upper Management
-
Who leads, motivates, trains (Key Function), documents, counsels, refers to EAP, does not force acceptable behavior.
Supervisors
-
Police culture is maintained by but not limited to:
- 1. Peer Pressure
- 2. Discipline
- 3. Perceived Mission
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