1. CUPS uses standards-based protocols for call control signaling and IM chat.  Which of the following are protocols used by CUPS for these purposes?

    a. SCCP
    B. SSH
    D. XMPP
    c   d
  2. Which external communications and presence apps can CUPS interact with?  (choose all that apply)

    a. Cisco Unity Connection 8.x
    b. Microsoft Exchange Server 2007
    c. Google Talk
    d. Cisco Unified MeetingPlace
    e. Persistent Chat
    a   b   c   d   e
  3. Which of the following is NOT a capability of CUPC?

  4. CUPC can operate in two modes.  What are they?

    a. SIMPLE Telephony User Node (STUN) mode
    b. Deskphone mode
    c. Autonomous mode
    d. Softphone mode
    b   d

    STUN  (HA,  beam me up scotty)
  5. Which of the following is true of the Client Services Framework (CSF)?

    a. It is a standards-based comms platform that enables cross-platform Presence signaling.

    b. It is a Windows Server software that enables features and functionality for Cisco Unified Comms.

    c. It is a core component of CUPC and enables integration with MS Office Communicator.

    d. Multiple CSF clients can be installed on a single workstation, enabling simultaneous cross-platform comms.
  6. Group chat is a feature of CUPS. If group chat rooms and discussions need to be available for future reference after all participants log off, which two steps are required?

    a. Obtain additioal licensces for Persistent CHat.

    b. Install a WebEx server to record group chats.

    c. Install a third-party IP-retention complianceapplication on the DUPS server.

    d. Enable Persistent Chat on the CUPS server.

    e. Provision a PostgreSQL-compliant external database.
    d,    e
  7. What components are required for CUPS to operate if the user is traveling with his laptop? (choose 3)

    a. CSF registers as a SIP device with CUCM using SIP.

    b. User account associated with CSF device in CUCM.

    c. CUPC downloads config file from TFTP.

    d. Cisco IP communicator must be installed on the client workstation.
    a  b  c
  8. How can calendar info in MS Exchange be integrated into CUPS Presence signaling so that Free/Busy status in an Outlook calendar can be mapped to the Available/Away Presence status?

    a. Using WebDAV

    b. Using SIP/SIMPLE

    c. Using CTIQBE

    d. Using XMPP
  9. Describe Cisco Unified Presence Server (CUPS)
    Integreted with CUCM, provides call control and on/off hook status. 

    • Also provides signaling with other systems using the following:
    • a. SIP
    • b. SIP for Instant Messaging and Presence Leveraging Extensions (SIMPLE)
    • c. Extensible Messaging and Presence Protocol (XMPP)

    Clients are available including Cisco Unified Personal Communicator (CUPC)
  10. What are the two operating modes in CUPC.
    1. Deskphone mode - CUPC can control a user's deskphone to place calls.  CUPC uses CTIQBE for IP phone control. (Computer Telephone Integration Quick Buffer Encoding)

    2. Softphone mode - When IP phone is unavailable or user is away form desk, CUPC can activate the softphone based on CSF (Client Services Framework) which registers the softphone with CUCM as a SIP device. 

    The Administrator must create the CSF device in order to enable this functionality.
  11. What are the 4 Chat features that CUPC supports? 

    TLS-secured chat. 

    Group Chat. 

    AD-hoc group chat - stored in CUPC memory.

    Persistent chat - stored in an external database that stores the chat rooms and conversations.
  12. Detail Cisco Unified Client Services Framework (CSF)
    Foundation of all Unified COmmunications client software.

    Part of CUPC, and extends functionality of MS Outlook and Webex Connect.

    Core is voice and video, secure comms with CUCM and comms with IM servers like CUPS. 

    Only one CSF can be installed at one time on a client PC.
  13. Describe Cisco Unified Presence Archiecture.

    What protocols support CUPS.
    Standards based application that uses several protocols. 

    SIP, SIMPLE and XMPP for general presence.

    SOAP (Simple Object Access Protocol) for access to CUCM using Cisco Unified CComms system XML and CUPC config profiles.

    CTIQBE (Cisco Telephone Interface Quick Buffer Encoding) for CTI integration for remote call control with MS office Communicator.

    HTTP to provide IP Phone Messenger (IPPM) on cisco IP phones.
  14. CUPS  Archtecture,  What are the 3 core components?
    Jabber XCP - provides Presence, IM, contacts listing , messate and call routing and policy and federation.

    Rich Presence server - Manages Presence state gathering and Presence=enabled routing.

    Group chat storage - Ad-Hoc group chats are normally stored in memory onthe CUPS server.  Persistent Chat and message archive need an external database.
  15. Ports and protocols. 

    What are the port numbers for TFTP and TCP/HTTP
    • TFTP  69
    • HTTP 80
  16. Ports and protocols.  What are the port numbers for


    IMAP (SSL)
    IMAP (TCP-TLS)  143  

    IMAP (SSL)   993

    IMAP (TLS)  7993

    IMAP -  voice messages from CUC
  17. Ports and protocols.  What are the port numbers for

    LDAP server contacts

    LDAPS  server contacts (secure)
    389  LDAP server contact searches.

    636  secure LDAP
  18. Ports and protocols.  What are the port numbers for

    TCP  HTTPS - Cisco Unified Meeting place or CUC for voice messages.
  19. Ports and protocols.  What are the port numbers for

    CTI gateway for CTI manager
    2748   CTI (Computer Telephone Interface)
  20. Ports and protocols.  What are the port numbers for

    UDP/TCP  for SIP

    Secure SIP

  21. Ports and protocols.  What are the port numbers for

    TCP  (XMPP) 
    5222   CUPS for availability status and IM features.
  22. Ports and protocols.  What are the port numbers for

    SOAP    using TCP
    8191   SOAP web services
  23. Ports and protocols.  What are the port numbers for

    Cisco Unified Communications Manager IP Phone  (CCMCIP)  - TCP based
  24. Ports and protocols.  What are the port numbers for

    RTP audio streams.
    16384  to  32766
  25. Detail steps to configure End Users in CUCM.
    In CUCM Admin,  Nav to User Management > End User - select user to configure.

    Click Device Association button -  select users IP phone.  (device moves to Controlled Devices pane)

    Make sure you select Allow Control of Device from CTI checkbox. 

    Note:  if user uses extension mobility, you must move that device profile to the Controlled Devices pane also.
  26. Detail CSF naming conventions.

    CUPC ver 8.0+

    CUPC ver 7.0
    CUPC 8.0+  -  15 characters, letters and numbers only

    CUPC 7.0  -  starts with UPC,  then 12 characters,  only numbers and uppercase letters
  27. Describe CUPS application profiles.
    CUPS application profiles allow CUPC to connect and communicate with various resources and apps on the unified communications network. 

    Each app profile must be assigned to users for them to make use of it. 

    Simple way is to check Make this the default <profile type> Profile for the system.

    It can also be done manually. 
Card Set
Ch 14, CUPS