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After placing a patient on hold check back ____
Every 30 seconds
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always answer a ringing telephone by the ____ ring
2nd
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"Please hold" is considered?
not an appropriate initial geeting
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what should you do if you are already on the phone with a pt and the phone begins to ring
ask the pt to hold and answer the second call
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how many numbers does the number generally have in a numeric filing system
6
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what does a pathology report include?
information about the tissue removed during surgical procedure
-
closed file
records that are no longer needed such as when a pt. dies
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alphabetical filing is the most _____ used filing system
common
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an autopsy report is also known as ______
pathology report
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POMR stands for what?
Problem Oriented Medical Report
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SOAP stands for?
- Subjective
- Objective
- Assessment
- Plan
-
what is the simplest numerical medical filing system?
straight numerical filing system
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True or False: When using a color coding filing system in a medical office the color code should be known by everyone in the office who uses it
True
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Radiology Report
a report containing the results of an MRI scan
-
what can you use to indicate where a file was removed from the file drawer or shelf
an outguide, or a peice of paper as a marker
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when trying to lovate a missing file you ______ alert the pt their file is missing
should not
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Alphabetic Filing.
- Divides names and titles into indexing units.
- for the name Jacob James Jergens III, Unit I would be Jergens, Unit II would be Jacob and Unit III would be James.
- Numbers are never used.
-
Numeric Senority Terms
- Filed before alphabetic senority terms....
- EX: Jurgens, Jacob James III is before Jurgens, Jacob James Jr.
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Nonverbal forms of communication:
holding one's arems across the chest, frowning, and doing two things at once.
-
Defensive behavior of Introjections
adopting the feelings of someone else
-
A person refusing to see the physician because they fear something is seriously wrong is experiencing what?
Denial
-
The ability to imagine gow another person is feeling is called?
empathy
-
Placing your own feelings on another person is an example of what?
Projection
-
what can affect how people interpret information?
cultural and religious beliefs
-
The words 'you', 'us' and 'them' are what?
pronouns
-
active voice
when the subject of the sentence performs the action
-
Homophones
- words that sound alike but have two different meanings.
- 'knight' and 'night'
-
synonyms
words with LIKE meanings
-
VRT is an example of what?
acronym
-
first class letters must not exceed __ oz
11
-
Registered mail
used to send valuables such as jewelry and currency
-
what is VRT?
the newest transcription technology which allows the physician to speak into a microphone connected to a computer program that translates the diction.
-
-
Computers, typewriters, transcribers, word processors are all examples of what?
transcription equipment
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who owns the medical record
the physician
-
the patient's responsibility for the medical record?
- to request a copy of the original if they want a copy
- to authorize in writing any release of info. from the record
- a privileged communication which allows the pt. access to the record
- and to pay for any expensed incurred if the copying of the record is costly
-
the condition of the pt. at the end of a procedure could be documented by saying what?
Pt. is awake and responding, tolerated procedure well, or instructions given for home care
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