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human resource MIS (HRMIS)
An information system that is concerned with activities related to employees and potential employees of an organization, also called a personnel MIS.
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accounting MIS
An information system that provides aggregate information on accounts payable, accounts receivable, payroll, and many other applications.
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geographic information system (GIS)
A computer system capable of assembling, storing, manipulating, and displaying geographic information, that is, data identified according to its location.
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ad hoc DSS
A DSS concerned with situations or decisions that come up only a few times during the life of the organization.
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institutional DSS
A DSS that handles situations or decisions that occur more than once, usually several times per year or more. An institutional DSS is used repeatedly and refined over the years.
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highly structured problems
Problems that are straightforward and require known facts and relationships.
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semistructured or unstructured problems
More complex problems in which the relationships among the pieces of data are not always clear, the data might be in a variety of formats, and the data is often difficult to manipulate or obtain.
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dialogue manager
A user interface that allows decision makers to easily access and manipulate the DSS and to use common business terms and phrases
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model management software (MMS)
Software that coordinates the use of models in a DSS.
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group support system (GSS)
Software application that consists of most elements in a DSS, plus software to provide effective support in group decision making; also called group support system or computerized collaborative work system.
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delphi approach
A decision-making approach in which group decision makers are geographically dispersed; this approach encourages diversity among group members and fosters creativity and original thinking in decision making.
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brainstorming
A decision-making approach that consists of members offering ideas “off the top of their heads.”
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group consensus approach
A decision-making approach that forces members in the group to reach a unanimous decision.
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nominal group technique
A decision-making approach that encourages feedback from individual group members, and the final decision is made by voting, similar to the way public officials are elected.
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decision room
A room that supports decision making, with the decision makers in the same building, combining face-to-face verbal interaction with technologyto make the meeting more effective and efficient.
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virtual workgroups
Teams of people located around the world working on common problems.
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executive support system (ESS)
Specialized DSS that includes all hardware, software, data, procedures, and people used to assist senior-level executives within the organization.
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strategic planning
Determining long-term objectives by analyzing the strengths and weaknesses of the organization, predicting future trends, and projecting the development of new product lines.
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