Which of the following is not a way to communicate with a patient who has a hearing impairment?
A- minimizing background disturbance
B- speaking slowly
C- sitting close and facing the patient
D- using body language
E- shouting ar the patient
E
Which of the following terms describes the verbal and nonverbal evidence that a message was received and understood?
A- affirmation
B- feedback
C- medical records
D- communication
E- noise
B
Good communication techniques include
A- differences in cultures
B- having only the doctor talk to the patient
C- not looking directly at the patient
D-demonstration respect
E- watching only your own body language
D
Rapport involves
A- a positive and harmonious relationship
B- silence
C- close-ended questions
D- repeating
E- a direct confrontational relationship
A
Nonverbal communication is also known as
A- nodding
B- body language
C- touching
D- true feelings
E- conciseness
B
Positive communication includes
A- impressing patients with your medical credentials
B- discussing payment history
C- Encouraging patients to ask questions
D- smiling at all times
E- listenting to patients and other staff simultaneously
C
Negative communication includes all of the following except
A- mumbling
B- speaking sharply
C- rushing through explanations
D- showing boredom
E- looking directly at patients when you speak to them
E
The three types of listening are evaluative active and
A- spend 50% less time with them than with normal patients
B- remain calm if they become confused
C- treat them the same as anyone else
D- treat them as you would treat an infant
E- call them by their first name
B
Elderly patients
A- are often frail or confused
B- should be allowed to examine all instruments
C- should be praised for good behavior
D- are usually in denail
E- should be addressed as Mr or Mrs unless they tell you otherwise
E
Open-ended questions
A- should never be asked of patients
B- should be asked of children but not of adults
C- should be asked of adults but not of children
D- should be asked of all patients
E- should help communication with patients who have hearing impairments
D
When communicating with very young patients you should
A- treat them the same as adults
B- bargain with them
C- explain any procedure in very simple terms
D- mimic their behaviors
E- show them videotapes of precedures
C
Patients with AIDS
A- often feel depressed, angry, and guilty
B- often feel hateful toward others
C- will not want to ask questions about their disease
D- will often deny that they have the disease
E- require a patient confidentiality statement
A
When greeting patients, a medical assistant should
A- make eye contact
B- avoid using the patients name to preserve patient privacy
C- ask personal questions
D- tease them about the time they forgot an appointment
E- set up their next appointment
A
Which one of the following defense mechanisms is defined as putting unpleasant events, feelings, or thoughts out of one's mind?